Metfolio is user friendly.Very good customer service. Very prompt at responding to queries. Would be nice if the minimum amount to buy was reduced like in previous years .
Company replied
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Review summary
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It is very easy to use and also gives direct access to physical gold .
Company replied
The setup was pretty easy so far no complaints
Company replied
Really easy to operate and buy and sell. Support and points of contact really helpful and on top of admin if you have any queries or questions.
Company replied
Company details
Written by the company
Metfolio! The all in one app to buy, sell, and save physical gold digitally. Set up a fully personalised Goal and save gold automatically every month, and manage it directly from your phone!
Contact info
London , United Kingdom
- info@metfolio.com
- metfolio.com
3.8
Great
200 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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So far so good
3 February 2026
Thank you I hope I achieve great time…
Thank you I hope I achieve great time with you guys
1 February 2026
Easy to use.
28 January 2026
It’s a scam
I invested with Metfolio and was told selling would be at spot price with no storage charges. However, the selling price (scrap gold) was consistently far below the spot market price. There were hidden charges on selling, and the higher the gold price went, the higher these charges became.
For example, when gold was £94/gram, I received £88/gram after their hidden charges. When gold rose to £110, the selling price was £104, and when it reached £116, they reduced the selling price to £97 😁. Even when I tried to recover losses from the premium they charged (~£15/gram), the hidden charges were increased. This made making a profit almost impossible.
I eventually received a refund, but only after raising formal complaints and taking legal help. The process caused significant loss of time, effort, and opportunity. Very poor transparency.
6 October 2025
Unprompted review
Reply from Metfolio
When buying physical gold, it has to be manufactured and mined out of the ground, this process costs money, if this is not okay for you, then I would recommend you do more research and buy gold paper stocks which give you exposure to gold instead of ownership.
Therefore when buying physical gold it will be at a premium and is meant to be held as a long term investment. And on the amounts you are buying we are the most competitive in the market.
On our app we clearly say you are buying gold fractionally, in order to build up to a full gold bar, this means that Metfolio is a cost effective way to get to a gold bar. I repeat Metfolio is NOT a way for you to speculate on the gold market within a 3 month period and buy and sell that soon, as you did.
Moreover, with the rising gold prices, when we sell gold that we buy back from you into the market, those bars are bought from us at the scrap value too, as refining, and processing costs have all gone up astronomically.
So before calling us a scam, you should ensure that you do your research and choose a service that aligns with your goals, as physical requires a much more long term mindset than you have.
had you read the information in app, this explains this fully, and we tell you when buying how many grams you get in exchange for your money.
- Meeren.
Very good thank you
22 January 2026
Reply from Metfolio
Hey, thank you for your positive review, appreciate it! - Meeren
BEWARE
BEWARE : put £550 in when tried to take money out next day it was £350 and still haven’t recieved money back into my account. The reviews on here must be made up! It’s been 7!days still waiting for my money very dodgey
14 January 2026
Unprompted review
Reply from Metfolio
Hey, thanks for your review.
When buying physical gold, it has to be manufactured and mined out of the ground, this process costs money.
Therefore when buying physical gold it will be at a premium and is meant to be held as a long term investment. And on the amounts you are buying we are the most competitive in the market.
Not bought and sold the next day, as had you read the information before buying you'd have known this instead of impulse buying and now showing buyers remorse.
On our app we clearly say you are buying gold fractionally, in order to build up to a full gold bar. Which if you buy from anywhere, comes at a premium and WILL be scrapped at a lower price if you choose to immediately sell it.
had you read the information in app, this explains this fully, and we tell you when buying how many grams you get in exchange for your money.
- Meeren.
Do not buy gold through Metfolio
Do not buy gold through Metfolio! It’s a total scam.
I have spent £750 on gold. Since I bought the price of gold has doubled but my actual gold is only worth £724!!!! You cannot cancel your subscription so I have had to block through my bank and my scrap value is £580!! Absolute scam and I urge you not to buy through this company!!!
21 January 2026
Unprompted review
Reply from Metfolio
Hey Clare,
When buying physical gold, it has to be manufactured and mined out of the ground, this process costs money. And you are forgetting that you bought incrementally over time, which means you bought v small amounts at a time, so in what world would you get spot price on that.
Basic economics Clare, no one gets access to spot rate on physical gold from ANYONE, as otherwise no business would bother selling it in the first place, if they don't earn a premium on it.
Therefore when buying physical gold it will be at a premium and is meant to be held as a long term investment. And on the amounts you are buying we are the most competitive in the market.
On our app we clearly say you are buying gold fractionally, in order to build up to a full gold bar, and you are able to cancel your subscription v easily from the settings section. But it is clear you have not read the information properly inside the app from your review anyhow.
had you read the information in app, this explains this fully, and we tell you when buying how many grams you get in exchange for your money.
- Meeren.
Reply from Metfolio
Hey, thank you for your positive review, appreciate it! - Meeren
Nice application for future savings.
20 January 2026
Reply from Metfolio
Hey, thank you for your positive review, appreciate it! - Meeren
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