I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more
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Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more
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Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened. Have taken them for a month and am de... See more
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Royal Mail let you and me down on my delivery which appears to have got lost in their system. But after telecom with yourselves you immediately despatched my replacement order. Hopefully Royal Mail w... See more
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Company details
Written by the company
Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.
Contact info
United Kingdom
- 0800 043 5777
- orders@metagenics.co.uk
- metagenics.co.uk
4.7
Excellent
11K reviews
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Reply from Metagenics UK
A big smile reading your message, John — thank you very much for your kind words.
It’s great to hear that you’re happy with our service, our products, and our prices. That balance is exactly what we aim for every day, so your feedback truly means a lot to us.
We look forward to providing you with the same positive experience again in the future. If you ever have any questions or need advice, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
What a wonderful first impression, Annabelle — thank you for sharing your experience.
We’re delighted to hear that both the product and the delivery met your expectations, especially for your first order. Fast shipping and careful packaging are very important to us, so it’s great to know this made a difference for you.
We look forward to welcoming you again and providing you with the same smooth and positive experience. If you ever have any questions or need advice, our team is always available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s a pleasure to read your feedback, Liz — thank you for sharing it.
We’re delighted to hear that you found our website easy to use and that the ordering process was smooth. Combined with speedy delivery, that’s exactly the kind of experience we aim to provide.
Your feedback truly encourages us to keep delivering this level of service. If you ever have any questions or would like personal advice, please feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Prompt delivery, securely packaged
Prompt delivery, securely packaged. Good price with 3 for 2
15 June 2026
Reply from Metagenics UK
What a great combination to read, Susan — thank you for your message.
We’re pleased to hear that your order arrived promptly and was securely packaged, and that you appreciated our 3 for 2 offer as well. We aim to make both our service and our offers as convenient and accessible as possible, so your feedback truly means a lot to us.
We look forward to welcoming you again and providing the same smooth experience. If you ever have questions or need advice, feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Great Delivery
The package was received the day after ordering. The contents were well packaged and good condition.
15 June 2026
Reply from Metagenics UK
It’s a pleasure to read your feedback, Ian — thank you very much for sharing it.
We’re delighted to hear that your package arrived the day after ordering and that everything was well packed and in perfect condition. We take great care in both fast delivery and careful packaging, so it’s wonderful to know this made a difference.
We look forward to providing you with the same smooth experience again in the future. If you ever need anything, please feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s a pleasure to read your feedback, Sharon — thank you very much for sharing it.
We’re delighted to hear that you appreciate both our efficient service and the quality of our products. These are exactly the areas we focus on every day, so your words truly mean a lot to us.
We look forward to providing you with the same smooth experience in the future. If you ever have any questions or need guidance, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
What a lovely message to receive, Jackie — thank you very much for sharing it.
We’re delighted to hear that your probiotics arrived so quickly and that you consider our service first class. Providing a smooth and reliable delivery experience is very important to us, so it’s great to know this was your experience.
We look forward to supporting you again with the same quality and service on your next order. If you ever have any questions, our team is always available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Very helpful
Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened.
Have taken them for a month and am definitely going to carry on taking them.
If you have CFS they’re worth a try to help improve symptoms.
Metagenics service is excellent, fast delivery.
15 June 2026
Reply from Metagenics UK
Wow, thank you for your detailed and thoughtful feedback — we truly appreciate it.
We’re very pleased to hear that you feel comfortable using our products and that they fit well into your daily routine. Your confidence in continuing with them means a great deal to us.
It’s also wonderful to know that our service and delivery met your expectations, as this is just as important to us as the quality of our products.
Please don’t hesitate to get in touch if you ever have questions or would like personal guidance — we’re always available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Fast efficient service..
15 June 2026
Reply from Metagenics UK
It’s a pleasure to read your feedback, Ann — thank you for taking the time to share it.
Providing a fast and efficient service is exactly what we aim for, so we’re delighted that this was your experience.
We look forward to offering you the same smooth service with your next order. If you ever need any assistance, feel free to contact us at orders@metagenics.co.uk — we’re always here to help.
Kind regards,
Ann– Metagenics UK
Efficient company with good range of products
Very efficient company and good range of products. I have had the Motility Complex on subscription since the 3rd February. I have found it to be very effective for long term use for SIBO.
3 June 2026
Reply from Metagenics UK
What a lovely and detailed review, Shirley — thank you very much for sharing it.
We’re delighted to hear that you experience our company as efficient and that our product range meets your expectations. It’s especially valuable to know that Motility Complex has found a steady place in your daily routine through your subscription.
We continuously strive to maintain both a high level of service and a strong product offering, so your feedback truly encourages our team.
Should you ever have any questions or need personal guidance, please don’t hesitate to reach out to us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s great to hear this, Barbara — thank you for sharing your feedback with us!
Providing a quick and reliable service is very important to us, so we’re delighted that everything met your expectations.
We look forward to offering you the same positive experience with your next order. If you ever have any questions, please feel free to reach out at orders@metagenics.co.uk — we’re always here to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Dear Mrs Heavens,
It’s a pleasure to read your message — thank you for your trust in our supplements. It truly means a lot to us to know that you feel confident in the quality and reliability of our products.
We work every day to provide solutions you can rely on and that fit easily into your routine, so your feedback is very encouraging for our team.
Please don’t hesitate to reach out if you ever have questions or need guidance; we’re always happy to help at orders@metagenics.co.uk.
Kind regards,
Ann – Metagenics UK
Reply from Metagenics UK
What a lovely piece of feedback to receive, Karen!
We’re very pleased to hear that you experienced our service as fast, efficient, and straightforward — that’s exactly the kind of no-nonsense approach we aim for.
It’s great to know everything went smoothly and accurately for you. Thank you for sharing your experience and for your trust in our service.
If you ever have any questions, feel free to reach out to us at orders@metagenics.co.uk — we’ll be happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Dear Paul,
Thank you for reaching out — we’re truly sorry to hear that your order has not arrived yet. We understand how frustrating this must be and take your experience seriously.
Our Customer Service already reached out to you with additional information about your shipment.
We strive to offer a reliable and efficient service, and your feedback helps us improve. Thank you in advance for your patience, Paul.
Kind regards,
Ann – Metagenics UK
Reply from Metagenics UK
It’s great to hear this, Sharon — thank you very much for your message!
We’re delighted that your order went smoothly and without any issues. Providing a seamless and pleasant experience is exactly what we strive for with every order.
Your feedback truly motivates us to keep delivering this level of service. Thank you for your trust in us.
If you ever have any questions, feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
Subscription regularly fails for no reason
I set up my subscription and the first order comes through but then it's hit and miss whether the subscription will work for the next one. There's nothing wrong with my payment or their supplies but, too often, I get an email on the day it's meant to come saying it's been cancelled. Then I'll go to the site with the exact same order and card and order it without any issue. Annoying and unnecessary.
16 June 2026
Unprompted review
Reply from Metagenics UK
Dear Dougal,
Thank you for taking the time to explain your experience so clearly. We completely understand how frustrating it must be when a subscription — meant to make things easier — turns out to be inconsistent and gets cancelled on the very day it’s due.
What you’re describing — a successful first order followed by unreliable renewals — is certainly not the level of service we aim to provide.
We can assure your that we will investigate these unfortunate events with our Digital Team.
Could you please contact us at orders@metagenics.co.uk with your account details? Our team will review your subscription and payments in detail and work with you to restore a smooth and reliable experience.
Your feedback is extremely valuable to us as it helps improve our service. Thank you in advance for your patience and for bringing this to our attention, Dougal.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you for your clear and positive feedback, Florence — we truly appreciate it!
We’re delighted to hear that you’re happy with your vitamin and that it meets your expectations. It’s always great to know our products find their place in your daily routine.
Your message means a lot to us and encourages us to continue offering this level of quality. Thank you for your trust!
If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.
Kind regards,
Ann– Metagenics UK
The subscription mechanism is hard to use
The products seem to be solid but the subscription mechanism is hard to use.
8 June 2026
Reply from Metagenics UK
Thank you for sharing your feedback, Julian — we truly appreciate you highlighting both the positives and the areas for improvement. We’re pleased to hear that you find our products solid, though we’re sorry that the subscription system feels difficult to use.
Your comment is very important to us, as we aim to provide a smooth and user-friendly experience at every step. Input like yours helps us continue to improve and make our services more accessible.
If you’d like, we would be happy to review your subscription together and help make it easier to manage. Please feel free to reach out to us at orders@metagenics.co.uk — our team is here to assist you.
Thank you again for taking the time to share your experience, Julian.
Ann– Metagenics UK
Easy to order
Easy to order, quick delivery, and producs very good quality at a reasonable price,thank you
12 June 2026
Reply from Metagenics UK
It’s a pleasure to read your feedback, Cici!
We’re delighted to hear that you found the ordering process easy and the delivery fast. Your kind words about the quality of our products and their value for money truly mean a lot to us — it’s exactly what we strive for every day.
Thank you for taking the time to share your experience. We look forward to serving you again soon. If you ever have any questions, please feel free to reach out at orders@metagenics.co.uk.
Kind Regards
Ann– Metagenics UK
Very friendly customer service by phone…
Very friendly customer service by phone and quick delivery, thank you
15 May 2026
Reply from Metagenics UK
Thank you so much for your kind feedback
We’re delighted to hear that you experienced our phone service as friendly and that your delivery arrived quickly. Ensuring a smooth and pleasant experience at every step—from contact to delivery—is very important to us.
We truly appreciate you taking the time to share your experience and we look forward to assisting you again in the future. If you ever need anything, feel free to contact us at orders@metagenics.co.uk.
Kind Regards
Robin – Metagenics UK
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