MERTRA MERTRA Reviews 257

It's a brand that offers high-quality products and has very helpful and exceptional customer service. 10/10

Shocking service! Ordered on 29/9 and still waiting for my goods 😡
The only response via email is ‘I’ll look into it and get back to you’…. And they obviously don’t. Can’t get a refund either and have had to go through my bank. Really disappointed…. Be careful if ordering

Was good experience the communicating asap🙌

Crap scam website spent 160 quid for nothing to arrive.

Great Quality and even better customer service.

I bought their big step tracksuit, and the quality was amazing. However, after an issue regarding the hoodie, their support was prompt and extremely accommodating, even offering a replacement. No issues with the brand.

I would rate this company 0 stars if I could. My order was 15th September and I have not received anything; to top it off the customer service has been appalling. I have had to follow up on emails multiple times, and to receive short responses such as ‘we are checking wait’ is shocking!! I’d save your money and order from a reputable brand if you are considering this company, as I wish I had. £154 down, not to mention the legal fees I am also doing to have to spend due to their incompetence and scamming nature.

I ordered the mertra water reactive jacket and when it finally arrived it looked nothing like the one in the photos no verlcro on the wrist and you couldnt even get a arm through one of the arms holes because it was blocked off dont buy from here

they were very helpfull and love the quality of the clothes

I payed for and ordered a hoodie on the 11/9/25. I received no confirmation of order or tracking. Customer service hasn’t replied to my emails and I have no idea what is happening. This is a present for my son’s birthday so we are obviously quite distraught about our experience so far.

Please help asap

I am a long time very loyal customer trying to resolve a missing item. I cannot get any customer service at all. I have been trying to get this issue resolved for 6 weeks. The support email is not supporting my enquiries, the contact email bounced back. Whatsapp didnt work. Insta IM - no response. I am desperate for some meaningful, genuine support from Mertra so have resorted to providing this review. Mertra if you read this please respond to my Instagram IM so we can resolve the missing item issue. PLEASE. Thank you

Where is my order? Its been a month now

Great service replied very fast and sorted out my issue fast, 10/10 company.

I have still not received my goods after more than a month. It said 5-7 days.
I have tried several ways to contact them, but still have not received a message.
The email given on the website is a spam email so the messages are not arriving and the Whatsapp phone number is not registered with Whatsapp.

Mertra is a great brand, A+ customer service and quality of the garments is excellent. Will continue shopping with them in the future.

Amazing high quality stand-out products making international shipping well worth it! Mertra's support team is quick to help in case of any questions. Their last drop took a week or so longer than usual to be sent, but both Marcus and Anj were prompt to inform about my order status after reaching out through e-mail. Just make sure to use their legit and only website MERTRA dot com! Any others are fake. Highly recommend.

Order placed 19 May. Items still not received. No further updates since 6 June. No response from Mertra support. Left wondering if product will be dispatched and how they can manage to do another drop on 27 June. Poor customer service, not keeping customers informed regularly