MERTRA MERTRA Reviews 259

super helpful and fastcustomer service!! i know in australia they are super popular but i'm based in the US and i feel like a fashion muse buying from them. i lost my sling bag in the mail and they sent me another one completely free of charge!!

I ordered the wrong size (my fault) and had a great customer service experience to exchange my product. The communication, speed and solution provided by Tom in Customer Service was just exceptional and I am extremely happy with Mertramerta. Their products are high quality and its comforting to know that they really care for their customers too.

Great customer support. Had my parcel lost and it was dealt with swiftly and professionally by Tom and the team

I, and my son, have had several interactions with Mertra Mertra Customer Services over the last few months and have been very pleasantly surprised as to how they have managed to help on each occasion. Keep up the good work and the sensible, human approach to problem-solving. We love your gear and your approach and remain loyal customers!

Great customer service. Very quick with replying and helped me with what I needed.

Also was shipped very quickly. Got my purchase the next day !

Legit seller and great customer services.
Fast shipping, will order again👍🏻

Our order arrived promptly and well packaged. We had an issue with one item, a ring that broke after a few days, but the customer service team arranged a replacement be sent the next day. We really appreciated the prompt and friendly service. thank you.

The support was outstanding and beyond what you’d expect. Love the group of people they have around. Cheers for the help!

Excellent customer service, quick responses and the issue was resolved with no problems. Love their products and look forward to future drops

We placed 2 orders on the one day and incurred 2 shipping costs. When i requested via email that they products were sent together, the company responded immediately to my request and the additional shipping cost was returned almost instantly into my account. Really appreciated their help and support and would be happy to shop on this website again!

despite the minor error with sizing, I have had a very good experience with this brand.

very kind and quick responses from customer service!

Exceptional design and quality. Great communication from UK. Already waiting for the next drop

The customer service is just really good and they are so nice and easy to talk to for help

They also have some of the best Garms That I have ever seen in this generation and the quality is just unreal

Thankyou Mertra you've outdone yourself

I had an issue while completing my order, which led me to purchase an item in the wrong size. After sending them an email, I quickly got a response back, telling me that I would get it refunded with no issues.

I can't express enough how impressed I am with Mertra Mertra. From the moment I discovered their clothing line, I've been hooked. Let me start by saying that the quality of their clothing is unparalleled. As someone who values comfort and style, Mertra Mertra's apparel, particularly my favourite daily hoodie, the Reversible Logo Hood in Dusty Blue, has become a staple in my wardrobe. The attention to detail is simply mind-blowing; I mean, who even thinks of putting logos on both sides of the hood? It's this level of meticulousness that sets Mertra Mertra apart.

But what truly sets them apart is their outstanding customer service. Aron Williams, the owner, is incredibly responsive and attentive. I've reached out to him several times, and each time, he's gone above and beyond to address my queries promptly. There have been instances where I've been a bit indecisive about my purchases, but the support team has graciously refunded shipping and combined postage to make it more cost-effective for me. The fact that they refunded customs duty when I encountered an issue with an item passing through UK borders speaks volumes about their commitment to customer satisfaction.

I can confidently say that I wear a Mertra Mertra item most days, and without fail, I receive compliments on the design. It's a testament to the brand's creativity and craftsmanship.

Overall, I can't rate Mertra Mertra highly enough. From the top-notch quality of their products to the exceptional customer service provided by Aron and the entire team, buying from Mertra Mertra has been an absolute pleasure. If you haven't experienced their clothing yet, you're missing out. Trust me, once you have a Mertra Mertra item in your wardrobe, you'll wonder how you ever lived without it.

Great customer service

Quick support and really friendly employees. The prices Are very fair und the pieces nice quality.

Very happy with my first order (Voyager Part One). Arrived quickly to New Zealand and the quality on the waffle knit was amazing. Worth every cent. Accidentally messed up my sizing for Voyager Part Two and the support team fixed it the same day. Great clothes, Fast delivery, Great support team. I’ll definitely be coming back. Thank you Mertra!!