Merseyrail Reviews 

I use Merseyrail trains on a very regular basis, I travelled from Chester to Hamilton Square on Tuesday. The train was on time, clean and because Merseyrail provide a very regular service, not over crowded. I find overall that Merseyrail provide an excellent service. The new trains are very nice to travel on, clean, comfortable and I feel saver with the way the you can walk right through the train.

Horrible company, total scam. I was not able to print my ticket before was rushing. There is an option in any station to print before you get through the barrier, this is the case with most stations. On top of that I was told to wait for a letter which then increased the fine. I said I could pay then and there and he said "wait for a letter". This was false and the receipt gave the guidance to pay. Awful and intimidating

I paid for a fare from Waterloo to Wales via Moorfields. I got a notification on my phone number that there is no option to print a ticket but to print at another station. Nowhere did it say to print your ticket before boarding the train. I Assumed this would be possible at Moorfields. Instead I was issued with a fine for £104 at Moorfields despite providing proof on my phone that I had paid (pay a fare not a fine as Merseyrail themselves advertise). I understand fining fare evaders but fining people who can prove they have paid for a fare is nothing more than a money making exercise - plain and simple.

Purchased in good faith a ticket from Trainline -?Wallasey village to Manchester an hour before the journey . There is no ticket machine to collect tickets so as the journey was in the next hour planned to collect them at lime street . Trainline let me make this booking with no pop up alerts ‼️ to say I need the physical tickets , got stopped at lime st by Merseyrail person who had no customer service skills and issued a £104 fine , although I could show him my ticket on my phone . I am a law abiding single parent ,can’t afford the fine & being treated in such a degrading manner was horrible. Meanwhile continue to pay for journeys in filthy old trains on the Merseyrail Wirral line. So dirty inside & out it is difficult to see out of the windows on some of them

Scammer inspector 009 fined me £125 for missing a railcard I bought tickets with train line and I thought rail card option on train line meant I had automatically purchased a rail card and I was willing to buy a rail card as it was an honest mistake but got a £125 as a 19 year old university student poor behaviour robbing everyone should find alternatives to merseyrail

Second time in a week no trains on the Wirral line over a bank holiday aswell £10 for 2 single tickets to Bromborough expensive bus fare that prices go up every year and service gets worse and worse and the staff are unhelpful and really don’t have a clue what’s going on

Mate, they seriously need to do away with the security (Carlisle Security) who they sub contract at central station to do something akin to indiscriminately refuse entry to people and cause absolute dyscobobulation. They actually cause more trouble, than de-escalate and issues. They was just on a power trip.
They was community bobby's there at the time and even they felt sorry for me.....

Sham of a company tells lies that the ticket machine is working at overpool when it was not you your ticket took me away from my young child I have 30 pound to pay and I was told no the ticket machine is working and it was not so got a fine of 150 pound and then your company took me to court and now the fine is 400 pound want the email for head office as this is so wrong we are not listened to you just want money out of us you should be a shamed of your self never will I set foot on a train again

Awful service at the Moorfields station.
I got fined £100 for wanting to buy a ticket at the station of destination, as at my station was no one to sell me the ticket at the time I have arrived. I needed to get to work, so obviously got on the train with the thought I can get a ticket at the Moorfields, as it was never a problem before. But the person, who work at Moorfields decided, I was a criminal of some sort.

The worst customer service ever. Those so called bylaw officers are not nice and accuse ppl recording them when using their phone and being dramatic saying a lady grabbing their ids being rude , two strong men tired to intimidate a woman and refused to find out what exactly happen and just on saying “ we don’t need to talk to ticket office staff you have invalid ticket which have receipts showing only bought in the morning and the ticket office staff is willing to prove the ticket was valid they just keeps on repeating one sentences like robot , refused listen to any explanation and said I don’t speak to you before police arrived ,shocking and can’t believe this happened in UK . They forced ppl to give them ID so they can give the fine ,when the train was delayed , cancelled cause inconvenience to customers it is normal and ok for them. They just try to issue any much fines as possible to heat the targets . If they put barrier at each station that would’ve stop ppl getting on the trains without tickets why punishing customers to pay for their problems .

The staff at every station I've used are always friendly and polite. There's always offers of assistance when travelling with larger bags or suitcases. As with other reviewers on here, the delays and cancellations can be frustrating, but for such a frequent service, this is to be expected at times. I still believe it's an excellent train service that serves the greater Merseyside area very well.

Worst rail service in the UK, couldn't get any worse with the constant delays and cancellations

I use Merseyrail to go to work each day and then to go into town on the weekend. I have used the train to go all round the country and this service is by far the worst I have ever used. It is constantly delayed or cancelled (a lot of the time due to technical issues). Last year they introduced new trains and since then there has constantly been problems with them. I have bought a bike and started riding to work instead when I can to avoid using this service but I dread when I have to use it, knowing I’ll probably be late for work. You also can’t get digital tickets, you have to print them off at a kiosk at the station.

Worst company in the world.They predate on customers, looking for any excuse at all to overcharge or fine. Trains are dirty and consistently late. Mersey rail are an utter disgrace and an embarrassment to anybody who lives in the area. I refuse to travel using their service any longer.

Worse company ever, always cancelling trains with no warning, causing passengers to stay on the platform for hours at a time... Trains and tracks forever breaking down and causing havoc.. God I wish I had a car... But I don't so have to use this terrible, unreliable service... UTTER RUBBISH MERSEYRAIL..

Trains are constantly cancelled and/or delayed. They cannot be used as a means of reliable transport.

Incredibly outdated ticketing system where you can purchase a ticket online, but then have to collect the physical ticket before using a train. It presents itself as a way of handing out fines more frequently. But it’s okay because they are manufacturing new trains that you can get fines on.

Just as an example. You can purchase a ticket online where the journey begins at a station with no way of collecting a ticket. If you do this, you have to use an alternative mode of transport to get to the next closest station that prints tickets, defeating the point of trying to use the train. Bonkers.

Really disappointing. Twice this week I have travelled on the Chester 16:11 train from Moorefields.
And on both occasions due to delays, the train went as far as Birkenhead Central then straight through to Hooton.
I understand an array of circumstances can cause delays- but can you not carry out some market research on which station would be best to terminate at? In terms of ‘most popular’.

Wish i could give these muppets 0. Trustpilot needs to add this option as some companies don't even deserve 1 point. Checked their site and everything was running on schedule. Just got to south parkway and all trains are cancelled. Update your site more often muppets.

Out on a work’s Christmas night out 1 off my work colleagues go to get train home and get refused by staff in Liverpool central and had to pay £40 for taxi home wot a joke