We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving help... See more
Company replied
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Review summary
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Reviews shaping this summary
We use Merchant's for every birthday, Christmas and 'just because' event and jewellery repairs, watch batteries etc that we can, either online or in person. We travel a 30mile round trip just to go... See more
Lovely boutique, owner and staff. Good help in making sure you walking out with what you love. Would recommend to anyone especially if you wish to have something unique and personalised.
Excellent customer service that reached all the way to the U.S. Merchant Jewellers Director Karim Merchant was very courteous and diligent with helping me find just the right pieces of jewelry. He wen... See more
Company replied
Company details
Written by the company
'A wonderful jewellers boasting tasteful jewellery and watches in a relaxed setting, at the beautiful Mercia Marina. Watch and Jewellery repairs undertaken with the added element of Bespoke jewellery design and creation.' Merchant’s Jewellers have more than 23 years of Watch and Jewellery experience behind them, making sure you receive “quality information and service from quality experience”. The success of this company is based on “providing the customer with a service you would be proud to tell your friends and family about”
Contact info
Merchant's Jewellers, Mercia Marina, Derbyshire, DE65 6DW, Willington, United Kingdom
- 01283 707395
- info@merchantsjewellers.com
- merchantsjewellers.com
5.0
Excellent
580 reviews
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This was a gift from my hubby for my…
This was a gift from my hubby for my birthday. Another piece from the Kit Heath collection. Very pleased with the item.
28 February 2025
Reply from Merchant's Jewellers LTD
Thank you for your lovely review! What a special birthday gift—we’re so pleased to hear you’re happy with your Kit Heath piece. It’s a beautiful collection, and we hope you enjoy wearing it. We look forward to welcoming you back again soon.
Reply from Merchant's Jewellers LTD
Thank you for your kind review! We're so pleased you enjoyed the service—and always with a smile 😊 We really appreciate your support and hope to see you again soon.
Highly delighted
Highly delighted with the quality of customer care. A reliable jeweller who took the time to make sure the earrings I had ordered were ready in time for my daughter’s big birthday. He collected them himself to make sure this would happen.
Julia, the sales associate, spent as much time as we needed to choose the earrings and was very knowledgeable and patient.
The earrings are truly beautiful. I feel I have had a very personal service and will certainly be going there again! Recommended 100%.
8 March 2025
Unprompted review
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear how happy you were with both the service and the earrings for your daughter’s special birthday.
It means a great deal to know that the extra effort made a difference, and we’ll be sure to pass your kind words on to Julia—she’ll be so pleased to hear your feedback. Providing a personal, attentive experience is very important to us, so it’s lovely to know that came through.
We truly appreciate your recommendation and look forward to welcoming you again soon.
Reply from Merchant's Jewellers LTD
Thank you for your kind review! We're so pleased you found our team helpful and pleasant. We really appreciate your support and hope to see you again soon.
Great service as always
Great service as always. Professional and knowledgeable staff providing an excellent experience .
21 February 2025
Reply from Merchant's Jewellers LTD
Thank you for your continued support! We're delighted to hear you consistently receive great service and enjoy the experience with our professional and knowledgeable team. We really appreciate your kind words and look forward to seeing you again soon.
Had a number of watch batteries…
Had a number of watch batteries replaced, great service as always.
8 February 2025
Reply from Merchant's Jewellers LTD
Thank you for your continued support! We're so pleased to hear you were happy with the service on your watch batteries. Always a pleasure to help, and we look forward to seeing you again soon.
Absolutely fantastic work.
Absolutely fantastic work.. always a warm welcome .. standard of work outstanding, will definitely use again for any jewellery repair.. thank you. X
12 February 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly touched and over the moon!
It means the absolute world to hear that you felt the warm welcome right away, and that the standard of our jewellery repair work was outstanding. Knowing you'll definitely come back to us for any future repairs is the greatest compliment we could receive—your trust and kind words make our whole team glow!
Thank you from the bottom of our hearts for choosing Merchants Jewelers and for the lovely "X" too. We're so grateful to have been able to help, and we can't wait to welcome you back whenever you need us—whether for a repair, a sparkle refresh, or just a friendly chat.
You're amazing—see you again soon! 💖✨
amazing
The nicest most down to earth people you could meet, if your spending ages picking what you want they wait and advise you to help guide you to what you want in the most patient manner!
2 February 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your kind words! We're really pleased to hear you felt comfortable taking your time and that our team could support you in such a patient and helpful way. Creating a relaxed, welcoming experience is very important to us.
We truly appreciate your feedback and look forward to seeing you again soon.
A Friendly and Honest Jewellers.
A friendly and honest business which provided a professional service to replace a lost stone from a ring. The costs were transparent from the outset and I'm highly satisfied with the result.
In addition I weighed in some old gold and the staff were most helpful, taking as much time as necessary to assess the items and subsequently providing a competitive price. I would highly
recommend this business.
29 January 2025
Reply from Merchant's Jewellers LTD
Thank you for such a thoughtful and detailed review. We're delighted to hear you were happy with both the repair of your ring and the service you received throughout.
Transparency and taking the time to look after our customers properly are very important to us, so it’s wonderful to know that came across. We’re also pleased we could assist you with your gold and offer a competitive price.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Great friendly customer service
Great friendly customer service. Great experience, so informative and knowledgeable . 💗💛
They have just recently made me and my sister a ring in memory of our grandad and can say it's amazing.
14 January 2025
Unprompted review
Ordered a ladies Bering watch
Ordered a ladies Bering watch. It arrived very quickly and well packed. The watch is beautiful, I am very pleased.
23 January 2025
Friendly classic Jewellers
A very clean smart shop with welcoming staff who are aways very helpful and friendly. A great selection of different choices of jewelery for both men and ladies with good prices. Well worth a visit.
25 January 2025
Great service did not have my watch…
Great service did not have my watch strip in stock so the young man took it off another watch and put it on mine thank you
21 January 2025
Fantastic Shop ,Staff and Management
Nothing is too much trouble for Karim and staff .It’s always a pleasure to find a jewellers that makes you feel special.It’s a lovely shop and offers other services besides selling Jewellery and watches . I have previously had a wedding ring made larger and cleaned and polished which is one of the extra services they provide
Merchants Jewellers is an excellent Jewellers and I would recommend any one to visit
15 January 2025
Best jewellers 😊
Karim and the guys are top notch.
Nothing is too much trouble.
Fabulous jewellery and prices too suit everyone.
Thanks 🙏
8 January 2025
Gone above and beyond to help and the…
Gone above and beyond to help and the best after sales I've had for a very long time.
7 January 2025
Fantastic Quality and Customer Service
The quality of your products is really good and the staff are so helpful.
We have found your quality and customer service so good that all our extended family are now customers of yours.
30 December 2024
Friendly, knowledgeable service
Such a knowledgeable, personal, friendly service, it’s our first choice for special gifts, would highly recommend.
30 December 2024
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