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Daniella Draper Reviews 923

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4.9

Jewelry Store

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warmth, expertise, and helpfulness, noting that employees often go above and beyond to provide excellent service. People frequently highlight the beautiful craftsmanship and quality of the jewelry, appreciating the option to customize pieces. Many consumers enjoy the overall retail experience, describing stores as welcoming and the service as attentive and personalized. However, some customers were dissatisfied with specific product issues, such as engraving quality not matching expectations or items not appearing as pictured online. A few reviewers also reported concerns about product durability, citing instances where jewelry broke or was lost shortly after purchase, and felt the company's response to these issues was inadequate.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their welcoming, friendly, and helpful nature.... See more

Product

Users describe positive interactions with the product. Many customers express delight with the jewelry,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional and efficient... See more

Retail

People report positive experiences with retail. Customers consistently praise the stores as lovely,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Based on these reviews

From the minute you walk into the Lincoln store you are greeted with warmth, expertise, wonderful scents and beautiful jewellery! The staff are so helpful and go above and beyond to meet your jeweller... See more

Company replied

Been a Daniella Draper customer for a few years now and have built a gorgeous collection of rings, necklaces, bangles, bracelets and earrings. The pieces are beautifully crafted and I love that you ca... See more

Company replied

My daughter recently had her ears pierced at the Lincoln store, and Iara and Rebecca were brilliant throughout. They made sure she felt calm, comfortable, and well looked after. She was absolutel... See more

Company replied

I called into the Grimsby store this morning with my husband to choose a special birthday gift for myself. Victoria, Shannon and Sally were super helpful and made me feel at ease without being overbe... See more

Company replied

Company details

About Daniella Draper

Written by the company

Multi-award winning, British jewellery designer Daniella Draper graduated with a degree in Jewellery Design from Central St. Martins in 2009 and returned to her home roots of Lincolnshire to start her business. Inspired by nature, history, travel and romance, Daniella makes high quality pieces to stand the test of time, creating future heirlooms for now and generations to come.

An independent family-run business with six standalone stores in the UK, including Cleethorpes, Lincoln, Beverley, Grimsby, Leeds and Windermere. All pieces are handcrafted in England using recycled silver or gold, and ethically sourced gemstones. The luxury jewellery brand has been certified by Positive Luxury as a brand to trust “meeting the highest standards of verified innovation and environment performance.

Contact info

Daniella Draper E/17 The Enterprise Village, Prince Albert Gardens, DN31 3AT, Grimsby, United Kingdom
01472 351341
customerservice@danielladraper.com
danielladraper.com

4.9

Excellent

923 reviews

5-star

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Apr 11, 2026

Excellent service

21 March 2026

Reply from Daniella Draper

7 days ago

Hi Caroline, thank you for your 5* review! Kind regards, Team DD x

Apr 11, 2026

Had a great experience in the Cheltenham store

Had a great experience in the Cheltenham store with Fleur, she was so helpful, nice and made the whole experience of visiting the store great!
I ended up buying a beautiful ring and would be inclined to come back.

11 April 2026

Unprompted review

Reply from Daniella Draper

7 days ago

Hi there, thank you for your 5* review for Fleur in our Lincoln store. We are so pleased to hear that you had a great in store experience and that you left with a new ring too! We hope to welcome you in store again in the near future. Kind regards, Team DD x

Apr 11, 2026

Great friendly service

21 March 2026

Reply from Daniella Draper

Apr 11, 2026

Hi Charlotte, thank you for your 5* review! Kind regards, Team DD x

Apr 10, 2026

Victoria and Sarah was fantastic in the shop today when I brought my son in for his ear piercing.

Thank you 🙏

2 April 2026

Unprompted review

Reply from Daniella Draper

Apr 3, 2026

Hi Scott, thank you for taking the time to leave such lovely feedback for Sara and Victoria. We are so pleased they were able to help with your son's ear piercing experience and we look forward to seeing you both shop with us again soon! Kind regards, Team DD X

Apr 2, 2026

Great staff who listened and wrote down…

Great staff who listened and wrote down prices for me

19 March 2026

Reply from Daniella Draper

Apr 3, 2026

Hi Cheryl, thank you for taking the time to leave lovely feedback for us! We are so pleased the tam were able to help advise on pricing and if there is anything else we can assist with just let us know! Kind regards, Team DD X

Apr 2, 2026

I got lovely friendly welcome from the staff,
Very helpful with my purchase and I love it. Thank youb

18 March 2026

Reply from Daniella Draper

Apr 1, 2026

Hi Ann, thank you for your 5* review, we really appreciate it! Kind regards, Team DD x

Mar 31, 2026

I have been a DD customer for several…

I have been a DD customer for several years now. Always receive amazing service instore. Olivia at head office is so helpful, knowledgeable and always goes above and beyond. DD are very fortunate to have her as part of their team!

30 March 2026

Unprompted review

Reply from Daniella Draper

Apr 1, 2026

Hi Lisa, thank you for your 5* review! We are so pleased to hear you always receive excellent customer service from our teams, both in store and at our workshop. We hope to hear from you again in the future to help choose your next DD piece! Kind regards, Team DD x

Mar 31, 2026

Gorgeous jewelry

Gorgeous jewelry! And a very nice customer service! They are always there to help🙏🩵! I am on my way to become a DD collector…😉👍🌸

31 March 2026

Unprompted review

Reply from Daniella Draper

Apr 1, 2026

Hi Birgit, thank you so much for your 5* review! It is great to hear you find our team helpful and that you love your jewellery too. We hope to hear from you again in the near future! Kind regards, Team DD x

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Daniella Draper Reviews 923

We use technology to protect platform integrity, but we don't fact-check reviews

Review summary

What people talk about most

Staff

Product

Service

Retail

Quality

Based on these reviews

Company details

About Daniella Draper

Contact info

Excellent

Excellent service

Had a great experience in the Cheltenham store

Great friendly service

Very helpful

I absolutely love the pieces and always…

Fantastic customer service as always

Excellent !!!

Always helpful and friendly

Amazing

Thank you for your service

Simply the best

Service

Victoria and Sarah was fantastic in the…

Great staff who listened and wrote down…

Just great jewellery and helpful staff

Exceptional service

Excellent service

I got lovely friendly welcome from the…

I have been a DD customer for several…

Gorgeous jewelry

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