Mercerloxley Reviews 

For everyday clothing, this was a solid order. Nothing felt cheap, the delivery was easy to track, and the pieces were simple enough to wear often.

I needed something light for a short trip and ordered a dress at the last minute. It reached me neatly packed, fit well, and saved me from having to shop in person.

My package arrived without any damage, and the items were folded nicely inside. Small things like that make the experience feel more reliable when ordering from a store for the first time.

The top looked pretty in the pictures, but it actually looked better once I tried it on. It has a nice fit without being too tight, and I can see myself wearing it with jeans or shorts.

I liked the order because it felt practical rather than dramatic. The pieces were simple, wearable, and the quality matched what I was hoping for at this price point.

Some issues over delivery due to the courier but Charlotte in customer service was so helpful. Product when it did arrive was good quality and fitted well. I went up a size as recommended by the web site. Overall very pleased

Despite the impression giventhis is not a UK company (Newcastle) it is based in China. The item I bought (a bikini) was extremely poor quality with no labels. It took an age to arrive and when it didthe fit was as just awful and badly made.

When I contacted Mercerloxely to return the item I was asked to return to China that would cost the same as the price of the item. Eventually I was given a 75% refund and told to keep the bikini that I didn't want as it didn't fit and looked extremely cheap. . Avoid this company like the plague!

This company is fraudulent - go nowhere near them. The Newcastle base is a scam. They source clothes from China - hence the longer than usual delivery times. Email replies that they call 'customer service' are just AI bots. They will do anything do avoid a refund. Refunds they request are sent via Royal Mail to China at huge cost. Avoid like the plague.

Shipping took a bit longer than I first expected, but the support team replied politely when I asked for an update. Once the top arrived, I was happy with the fit and the material felt comfortable enough for regular wear.

The website was easy to browse, which made the whole order feel simple. I chose a couple of basic pieces, and everything arrived in good condition with clear updates along the way.

The jacket I bought is perfect for cooler evenings. It is lightweight, easy to layer, and still looks neat enough to wear outside without feeling too casual.

The shirt I ordered has become an easy everyday option for me. It fits well around the shoulders, feels comfortable for a full day, and looks clean without needing much styling.

The sunglasses were a last minute add on, but they ended up being useful. They have a clean style and matched well with the rest of my order.

I picked up a basic shirt and a pair of sunglasses without expecting too much, but both were actually useful additions. The shirt fits well around the shoulders and the sunglasses have a nice everyday style.

Exemplary customer service. I needed to return an item as it didn’t suit me & Charlotte went to great lengths to assist me in finding an alternative, including carefully checking that the correct size was ordered to avoid disappointment.

This feels like a scam company. Before ordering I looked into who they were. Claimed to be a company owned by a couple in Newcastle. Advertised 30 day returns policy. However the bikini I ordered took more than 2 weeks to arrive as it came from China. I don’t like it but to return I have to pay postage to China and if it gets lost it’s my responsibility. I would not order from this company again, very suspect.

BEWARE - this is a scam company in my opinion. Website looks nice, says owners are from Newcastle and items selected from the British Coast. (Further detail on website says incorporated in Netherlands?!). I ordered swimwear costing approx £40 per item. Took ages to come because actually imported from China. Cheap quality and no branding. Looked up returns policy - it’s on buyer to send back to China! Scrolled through TEMU and found same or similar items on there for less than a tenner. Don’t use.

I liked that the clothing felt simple rather than overdesigned. The shirt I picked works for regular days, casual dinners, and weekend plans without looking too plain.

I suspect a scam company.
Lovely looking website and company claiming to be based in the UK. Items ordered arrived, but were not as described (swimwear that was poor quality and nothing like the picture or description). Attempted to return for a refund and have had nothing but an ongoing saga with e mails back and forth offering me partial refunds if I keep the items etc. I have still not managed to arrange my return after weeks of to and fro e mails that have taken up so much admin time! Looking in to this further online, it seems that the company is actually based in China, so the customer has to pay tracked shipping costs back to China for any returns, which usually work out more expensive than the value of the item! I advise avoid!!!!

The summer pieces I chose were exactly what I wanted: light, easy to style, and not too bold. I would order again if I needed more everyday clothing.