Everytime Im in the store there are stuck up sales people unwilling to sell and help the customer. Coming from a retail company myself I know what is expected and this is just neglect. They even openl... See more
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In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand,... See more
Company replied
So shit not even the pigs will roll around in it. Not only does it take what it felt like 7 eons, But I get a jacket which is so laughably dissimilar to the product I ordered, that I initially th... See more
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the websi... See more
Company replied
Company details
Written by the company
Mercer Amsterdam is a high-end sneaker label, founded by Dutch designer Pim Dresen. Based in Amsterdam, the label focuses on luxury handcrafted footwear and accessories for men and women. Mercer Amsterdam was named after Mercer Street in New York City where Pim bought his first pair at age 10, the accompanying shield-logo represents the map of Amsterdam.
Contact info
Ferdinand Bolstraat 54, 1072 LL, Amsterdam, Netherlands
- SERVICE@MERCERAMSTERDAM.COM
- merceramsterdam.com
2.9
Average
812 reviews
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This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from The Mercer Brand
Hi Guido,
We're thrilled to hear that you find our shoes comfortable and of great quality. If you have any questions, feel free to reach out.
Enjoy wearing them.
Kind Regards,
Team The Mercer Brand
Bought my 5th pair of Mercers already
23 September 2024
Unprompted review
Reply from The Mercer Brand
Hi Max,
Thank you for being a loyal customer. We appreciate your support and hope you continue to enjoy your Mercer sneakers.
Kind Regards,
Team The Mercer Brand
Very good service from the employees in…
Very good service from the employees in the store. The shoes are made of high quality materials and are really comfortable. 10/10
25 September 2024
Unprompted review
Reply from The Mercer Brand
Hi Sarah,
Great that you’re pleased with the service in the store and the quality and comfort of the shoes. 10/10 is what we aim for.
Kind Regards,
Team The Mercer Brand
10/10, real compliment getter
By far my favorite brand, non mainstream vibe with high quality materials. Receive more compliments than ever before.
6 August 2024
Unprompted review
Reply from The Mercer Brand
Hi Job,
Thank you for your review.
We're thrilled to hear that our products have become your favorite and are getting you so many compliments.
Kind Regards,
Team The Mercer Brand
It came broken
15 September 2024
Reply from The Mercer Brand
Hi Fraiol,
We apologize for the inconvenience. Please contact our customer service team for further assistance.
Kind Regards,
Team The Mercer Brand
Supersnelle service!
4 September 2024
Reply from The Mercer Brand
Hi Sanne,
Fijn om te horen dat je tevreden bent met onze service en dat we je spoedig hebben kunnen helpen.
Met vriendelijke groet,
Team The Mercer Brand
The Open Era simply perfect…
The Open Era are the best sneakers I have ever bought, simply perfekt.
29 August 2024
Reply from The Mercer Brand
Hi Thomas,
Thank you for your kind words. We’re thrilled that you’re so satisfied with your sneakers.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi,
How incredibly nice to hear that you are so excited about our sneakers. Hopefully you made a little mistake with the number of stars ;) we hope to serve you again soon.
Kind Regards,
Team The Mercer Brand
Very good service and nice products!
27 August 2024
Reply from The Mercer Brand
Hi Mariska,
We're delighted to hear you enjoyed our service and products. We look forward to serving you again soon.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Mo,
Thank you for your review.
We're delighted to hear that you are pleased with the quality and design of your sneakers, as well as the fast delivery and packaging. Your satisfaction is our top priority, and we appreciate your positive feedback.
We hope you continue to enjoy your purchase and look forward to serving you again in the future.
Kind Regards,
Team The Mercer Brand
Cool looking sneakers but size guide is horrible...
I bought a pair of really cool looking sneakers in size 40. Quick delivery and a good fit.
15 March 2024
Reply from The Mercer Brand
Hi Christina,
Thank you for your feedback. We’re glad to hear that you love the look of the sneakers. We’re sorry to hear that the fit wasn’t what you expected. Our sizes generally run true to size, and we provide sizing recommendations where necessary. However, we understand that fit can be a personal experience and may vary from person to person.
If there’s anything we can do to assist further, please don’t hesitate to reach out.
Kind Regards,
Team The Mercer Brand
Silver sneakers Mercer
I recently bought new sneakers who are very soon damaged. The silver disapeared very fast and also the glua is loosen already (have the shoes 1 month..) I contacted the customer service and they responded that this is normal… it should not be normal for that price…
3 July 2024
Reply from The Mercer Brand
Hi Ineke,
Thank you for your feedback regarding your recent purchase of our sneakers. We apologize for the inconvenience you experienced.
The Pineapple Silver used in your sneakers is a natural product, which can result in some color variation over time. This characteristic is noted on our website. However, we understand your concerns about the durability of the glue.
We regret that your initial interaction with customer service was unpleasant. While this natural variation is expected, your comments have been noted and will help us improve our products and services.
We appreciate your understanding.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi,
Thank you for your positive feedback. We're delighted to hear that you are satisfied with the delivery, packaging, and the quality of our product.
Kind Regards,
Team The Mercer Brand
Great
I ordered sneakers online and the communication via e-mail was very good en the order arrived very quick. The shoes are perfect!
22 July 2024
Reply from The Mercer Brand
Hi Lien,
Thank you so much for your positive feedback. We're thrilled to hear that you had a great experience with our online service. It's fantastic to know that our communication and speedy delivery met your expectations, and we're delighted that you love your new sneakers.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Sander,
We are pleased to hear that you're happy with your order. Glad the delivery went well and that you are satisfied with the sizing and quality of the shoe.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Sylvie,
We're glad you liked the shoes and experienced quick delivery. If you have any questions, feel free to contact us anytime.
Kind Regards,
Team The Mercer Brand
Nice but too small
The handling was perfect, the goods were as expected for the used materials. However the size is not the overall regular size a 38 should be a 39.
28 June 2024
Reply from The Mercer Brand
Hi Sandra,
Thank you for your feedback.
Happy that you found our handling and the quality of materials satisfactory. We're sorry to hear you didn't get the right size. Please note that our sizing recommendations may vary for everyone personally.
If you have any questions, please do not hesitate to contact our customer service team.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Danique,
We're glad your order arrived promptly and that you're happy with the quality of the shoes.
If you have any further questions or need assistance, feel free to contact us.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Sigrid,
We're thrilled to hear that you love the shoes. Your satisfaction is our top priority, and we're delighted that you're happy with your purchase.
Kind Regards,
Team The Mercer Brand
Good delivery but expensive when returning the product
Good delivery and no issue with the order. Sadly the return is not free.. kind of tricky when you not live in Netherlands and obviously you need to try the size on… at least for the first order. Shipping back the order is expensive.
29 June 2024
Reply from The Mercer Brand
Hi Nathalie,
Thank you for sharing your feedback. We are glad to hear that your order was delivered without any issues. We understand your concerns about the return shipping costs, particularly for our international customers. Unfortunately, we do not have control over these return shipping fees.
You can always email us to inquire if we have any retail locations near you where you can try on our products before making a purchase.
Kind Regards,
Team The Mercer Brand
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