Everytime Im in the store there are stuck up sales people unwilling to sell and help the customer. Coming from a retail company myself I know what is expected and this is just neglect. They even openl... See more
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In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand,... See more
Company replied
So shit not even the pigs will roll around in it. Not only does it take what it felt like 7 eons, But I get a jacket which is so laughably dissimilar to the product I ordered, that I initially th... See more
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the websi... See more
Company replied
Company details
Written by the company
Mercer Amsterdam is a high-end sneaker label, founded by Dutch designer Pim Dresen. Based in Amsterdam, the label focuses on luxury handcrafted footwear and accessories for men and women. Mercer Amsterdam was named after Mercer Street in New York City where Pim bought his first pair at age 10, the accompanying shield-logo represents the map of Amsterdam.
Contact info
Ferdinand Bolstraat 54, 1072 LL, Amsterdam, Netherlands
- SERVICE@MERCERAMSTERDAM.COM
- merceramsterdam.com
2.9
Average
812 reviews
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Hasn’t replied to negative reviews
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Reply from The Mercer Brand
Hi,
Thank you for your feedback. We're happy to hear that you had a positive experience with our fast shipping. We appreciate your support and look forward to serving you again in the future.
Kind Regards,
Team Mercer
Everything on Point!
7 February 2024
Reply from The Mercer Brand
Hi,
Thank you for your kind words. We're thrilled to hear that everything met your expectations. If you ever need assistance or have further feedback, please don't hesitate to reach out. We're here to help.
Kind Regards,
Team Mercer
good goods,respect
Hello
because the slippers are a little too big for me, I sent them back, or is it possible to get one size smaller? 42 number
Janez Muller Kroška 63 Murska Sobota 9000
LP FROM SLOVENIA
6 February 2024
Reply from The Mercer Brand
Hi,
Thank you for your message. Our customer service team has contacted you via email regarding this case. If you have any further questions, they will be happy to help you.
Kind Regards,
Team Mercer
Quick shipping.
31 January 2024
Reply from The Mercer Brand
Hi,
Thank you for your feedback. We're pleased to hear that you experienced quick shipping. If you have any further questions or need assistance in the future, feel free to reach out.
Kind Regards,
Team Mercer
Love the vegan Re-run pineapple sneakers
Ordering is simple, I’m very happy with the fact that I could pick up my package at a service point and also the package arrived very quick. And than the most important… I love the silver Re-run pineapple sneakers. 🤍
18 January 2024
Reply from The Mercer Brand
Hi Petra,
Thank you for sharing your positive experience.
We're delighted to hear that the ordering process was simple, and that the package arrived quickly. Most importantly, we're thrilled that you love the silver Re-run pineapple sneakers.
We appreciate your support and hope you continue to enjoy your sneakers.
Kind Regards,
Team Mercer
Product is amazing
Product is amazing. Let down was the delivery as slightly delayed but that cannot be helped. Looking to purchase a few more bits soon
15 January 2024
Reply from The Mercer Brand
Hi Farhan,
We're delighted to hear that you find the product amazing, and we appreciate your understanding regarding the slight delay in delivery. We look forward to assisting you with any future purchases.
If there's anything specific you're looking for or if you have any further feedback, feel free to let us know.
Kind Regards,
Team Mercer
I order the same model in the same size…
I order the same model in the same size as I already have. The sneaker is really smaller that the same one I purchased 3 months before.. despite the size mentioned on it is the same !
13 January 2024
Reply from The Mercer Brand
Hi Emilie,
We regret to hear that the shoe you ordered doesn't align in size with the one you previously purchased from us. Our customer service team is eager to assist you in finding a solution.
To facilitate this process, could you please send us an email explaining the situation and attach pictures of the shoes side by side? You can reach our customer service team at service@merceramsterdam, and they will be delighted to assist you.
Thank you for bringing this to our attention, and we appreciate your cooperation as we work towards a resolution.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi Marlies,
Thank you for sharing your experience with us. We're thrilled to hear that you're very happy with your Re-Runs.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi Yorick,
Thank you for your kind words. We're delighted to hear that you find our shoes to be the best fit you've ever experienced. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. We appreciate your support and hope you continue to enjoy our products.
Kind Regards,
Team Mercer
Perfect shoes
11 January 2024
Reply from The Mercer Brand
Hi,
We're happy to hear that We're thrilled to hear that you find the shoes perfect. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. We appreciate your support.
Kind Regards,
Team Mercer
I already sent an email but I didn’t…
I already sent an email but I didn’t get any response.
I already bought in store the re-run in size 39, I then bought these online and it doesn’t fit the same at all !! Which is understandable considering they are the same model. I wouldn’t mind if it didn’t cost me in total 30€ of shipping !! I can’t believe we have to send it back at our own cost especially when your shoes don’t fit the same at all! As I explained I don’t car to pay 12€ for shipping if I’m 100% sure they would fit, it’s a scandal. I do hope for a refund for the shipping, I’ll be happy to send an invoice for the shipping back.
11 January 2024
Reply from The Mercer Brand
Hi Margaux,
We sincerely regret to learn that the shoes did not fit as expected. We acknowledge receiving your email and promptly responded on January 15th. In our response, we assured you of our commitment to refund the return shipping costs.
We remain eager to assist you further and are looking forward to your response to our email.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi,
Thank you for your kind words. We're happy to hear that you like the shoes and that the delivery was fast.
Kind Regards,
Team Mercer
Fast delivery
10 January 2024
Reply from The Mercer Brand
Hi Gianni,
We're happy to hear that you experienced fast delivery. If you have any other comments or if there's anything else we can assist you with, feel free to share.
Kind Regards,
Team Mercer
Beautiful shoes
Beautiful shoes, very quick delivery and nicely wrapped.
Think would be nice if they also sold 38,5 ect ….maybe a tip;)
9 January 2024
Reply from The Mercer Brand
Hi,
Thank you for your kind words. Your suggestion about offering additional sizes like 38.5 is valuable. We'll definitely consider it as we continue to enhance our offerings.
Kind Regards,
Team Mercer
Excellent customer support
I have had a problem with tracking my shipment. Because of that, I contacted the customer support and got a super quick and useful answer!
28 December 2023
Reply from The Mercer Brand
Hi Antonela,
We're glad to hear that our customer support was able to provide you with a quick and useful answer to resolve the issue with tracking your shipment.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi,
We're pleased to hear that your experience was great, with on-time delivery and products matching the description. If you have any more comments or if there's anything else we can assist you with, feel free to let us know.
Kind Regards,
Team Mercer
Lovely trainers
Lovely trainers! Super happy with the whole ordering to delivery experience and the quality of the product.
21 December 2023
Reply from The Mercer Brand
Hi Iris,
Thank you for your feedback. We're happy to hear that you like the trainers and that your overall ordering to delivery experience was positive.
Kind Regards,
Team Mercer
Beautiful and comfortabel sneakers and…
Beautiful and comfortabel sneakers and quick delivery!
31 December 2023
Reply from The Mercer Brand
Hi,
Thank you for your positive feedback. We're delighted to hear that you find the sneakers beautiful and comfortable.
Kind Regards,
Team Mercer
Never expected this but now I know..
Support team is not available on telephone during their working hours, they don't reply on your emails too. Payed for DHL Express on 29.12.23., but my shipment is still not at my adress and it said it should be on 2.1.or 3.1.24 delivered. Also I got no tracking number. Literally, theres no way you can contact these guys and expext to solve your problem quickly.
4 January 2024
Unprompted review
Reply from The Mercer Brand
Hi Filip,
Our customer service team has replied to the email you sent this morning. We strive to reply to emails we receive within 48 hours, which we did in this case. In doing so, we have since been in email contact regarding this issue.
If you have any additional questions or need further assistance, please don't hesitate to email us.
Kind Regards,
Team Mercer
Reply from The Mercer Brand
Hi,
Thank you for sharing your positive experience with us. We appreciate your support and look forward to serving you again in the future.
Kind Regards,
Team Mercer
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