Mercedes-Benz Financial Services UK Reviews 

4,646
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff who take the time to answer questions and make the entire vehicle purchasing process completely seamless and stress-free. Consumers consistently emphasize the exceptional customer service, professional guidance, and the wonderful handover experience provided at the various showrooms. However, some customers also noted frustrating experiences when dealing with the finance department, mentioning a lack of support and unhelpful communication regarding agreements. A few reviewers additionally mentioned unresolved issues with digital applications and experienced delays when trying to sort out financial matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently polite, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting an exceptionally smooth and professional... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

Product

Consumers find product to be positive, highlighting the exceptional quality, beautiful design, and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’d just like to say a massive thank you to Mason at Mercedes for all his help throughout the whole process. He was extremely friendly, professional and helpful from start to finish, an... See more

Company replied

Rated 5 out of 5 stars

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more

Company replied

Rated 5 out of 5 stars

From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,646)

2,212 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shane and the team were amazing

Shane and the team were amazing! Excellent service throughout the whole experience. He went above and beyond and I am so happy with my new car. Thank you again.

12 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Ella,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Shane and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Both the showroom (Stratstone Ipswich)…

Both the showroom (Stratstone Ipswich) and online experience (Finance, contract and car set up) was first class, they made it easy!

12 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear James,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Ipswich.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Amazing service!

Amazing service from start to finish.
Great and fast communication from Max. Max was super informative, friendly and helpful throughout the whole process and made my purchase really smooth! Definitely recommend

14 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Eloise,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Max and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

All easily explained

All easily explained

14 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear David,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Jolanta,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Paul and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Really helpful team

Really helpful team. Lewis was great, in helping me find the car and package that was right for me. Love my new car.

14 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Emily,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Lewis and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Warrington Mercedes

Everything about my experience at Warrington Mercedes Was great. Gabriel dealt with my enquiry and purchase professionally and quickly. Found me the car i wanted and handled all the paperwork smoothly. His manner was friendly and engaging with no hard sell.

14 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Ms Jackson,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Gabriel and the team at Mercedes-Benz of Warrington.

Kind regards,

Mercedes-Benz Finance

Rated 4 out of 5 stars

Very good product

Very good product. Application was made easy by the careful way the agreement was explained

14 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Anthony,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I was dealing with Keegan at…

I was dealing with Keegan at Mercedes-Benz. Sheffield can’t recommend highly enough and the service on which the garage provided.

13 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear William,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Keegan and the team at Mercedes-Benz of Sheffield.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Tim was very helpful and knowledgeable

Tim was very helpful and knowledgeable, answered all the questions I had about the car, would definitely recommend going to see Tim when purchasing your next car.
Thanks you Tim 🙂

13 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Darren,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Tim and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Fantastic!!!

Clear, Concise and supported throughout, from the very start in choosing a car to the day we collected our new car

13 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear David,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 4 out of 5 stars

because the sales person was polite and…

because the sales person was polite and helpful made any hiccough acceptable.
He didn't have to sell us a car but took as through the administrative process in a kind and considerate manner.

13 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mr Jewell,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

The team explained everything

The team explained everything, it could not have been
easier . Really great customer care from every team member I who assisted me

13 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Tom,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

76 plate AMG35

⭐⭐⭐⭐⭐

I’d just like to say a massive thank you to Mason at Mercedes for all his help throughout the whole process. He was extremely friendly, professional and helpful from start to finish, and made everything really straightforward and stress-free.

Mason took the time to answer all my questions, kept me updated throughout, and made me feel like a valued customer rather than just another sale. Nothing was too much trouble and his customer service was excellent.

I’m really pleased with my Mercedes and the service I received. I would definitely recommend Mason to anyone looking to buy a Mercedes. A credit to the dealership and a real pleasure to deal with.

Thanks again, Mason! 👍⭐⭐⭐⭐⭐

13 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Chris,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Mason and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

"I’ve had a wonderful three years with…

"I’ve had a wonderful three years with Mercedes-Benz! The service and offers have been excellent, the team are friendly and professional, and I’ve always felt well looked after. I look forward to hopefully returning soon for a brand new car!"

13 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear S Shanyurai,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Agent was very helpful and professional…

Agent was very helpful and professional
I like to thank him every much

12 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Jaswant,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent service from Monjir at…

Excellent service from Monjir at Mercedes-Benz Croydon!

I had a fantastic experience dealing with Monjir, who was professional, friendly, knowledgeable and extremely helpful throughout the whole process. He took the time to understand exactly what I was looking for and made everything feel smooth and stress-free.

His excellent customer service and attention to detail really stood out. Monjir is a true credit to Mercedes-Benz Croydon, and I would highly recommend him to anyone looking for a first-class car-buying experience.
Mrs Laura E

12 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Ms Edet,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Monjir and the team at Mercedes-Benz of Croydon.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great experience

Great experience, great support and warm welcome. Better experience than 3 years ago.

9 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Christophe,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Mercedes-Benz Finance - Best I Have Used.

I have just purchased my first car through Mercedes-Benz finance. It was the easiest and straightforward finance agreement I have completed.

12 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear John,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 1 out of 5 stars

worst company ever when dealing with…

worst company ever when dealing with refinancing. Never come back to them you will regret.

1 September 2026
Unprompted review
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Jarvous C,

Thanks for taking the time to share your feedback. We’re sorry to hear that your experience with Mercedes-Benz Finance hasn't met your expectations.

Your comments are important to us and have been logged for review. Whilst we understand you'd prefer not to discuss this further right now, we're here to help if you change your mind. You can call us on 0370 847 0700. We're open Monday - Friday 9am - 5pm, excluding bank holidays. Alternative contact details can be found at www.mercedes-benz.co.uk/contactfinance.

We appreciate you taking the time to leave a review, as it helps us improve the service we provide to all our customers.

Kind regards,

Mercedes-Benz Finance

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look