Mephisto Shoes Reviews 

4,531
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more

Company replied

Rated 1 out of 5 stars

One of the pairs of shoes I purchased is defective and the stiching is coming apart. I tried to contact the company using my login and contact, but their website gives errors. I tried to contact t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement stor... See more

Company replied

Rated 5 out of 5 stars

The shoes arrived very quickly, there were no issues with the delivery service (they called me before coming). The ankle boots are exactly as described on the website, very beautiful and I'm delighted... See more

Company replied

Company details

  1. Shoe Store
  2. Shoe Factory

Information provided by various external sources

Bienvenue sur la boutique en ligne Mephisto shoes ✓ Livraison gratuite ✓ Retour offert ✓ Satisfait ou remboursé ✓ Paiement sécurisé. Chaussures Mephisto pour la femme et l'homme.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(4,531)

1,443 reviews in the last 12 months

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Rated 2 out of 5 stars

The soles of the shoes are already used…

The soles of the shoes are already used up while the leather is perfectly fine. Really disapointed by the durability of the soles.

16 July 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

We are sorry to hear about your disappointment regarding the durability of the soles.

The quality and longevity of our products are very important to us. We invite you to contact our customer service team and send us some photos of the shoes so that we can review your request and find a suitable solution.

Kind regards,
The Customer Service Team

Rated 5 out of 5 stars

I love Mephisto shoes and sandals

I love Mephisto shoes and sandals.
I have been wearing Mephisto shoes since I was 17 years old and I am 64 now.
Extremely confortable. Great quality.
The sandals I have just bought are beautiful and extremely comfortabel.

7 July 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

We greatly appreciate your review and your trust.

Rated 5 out of 5 stars

Great shoes, rapid delivery

Great shoes. Rapid delivery of order. Size indications online are confusing — the EU size is actually a British size, and that’s what one has to look at to order. My EU size is 39; my British size is 5 1/2.

16 July 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

We greatly appreciate your review and your trust.

Rated 5 out of 5 stars

Mephisto makes great shoes

Mephisto makes great shoes. The best! They fit perfectly and they wear well. All that and they’re good looking too. What more could anyone want?

16 July 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

Thank you for your trust!

Rated 1 out of 5 stars

Bad delivery

I ordered 2 pairs of sandals, and am still waiting for the second pair !!!

7 July 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

We are sorry to hear that you have not yet received your second pair of sandals.

A claim has already been opened with the carrier in order to locate your parcel and resolve this situation as quickly as possible. We will keep you informed as soon as we receive further information.

We apologize for the inconvenience and thank you for your patience.

Kind regards,
The Customer Service Team

Rated 1 out of 5 stars

I bought shoes a month ago ans today I…

I bought shoes a month ago ans today I didn’t receive nothing…No news by Mephisto so I don’t Know what happened!!!
Please I wait an answer !

28 June 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

Bonjour,

Nous sommes ravis d'avoir pu échanger avec vous et clarifier la situation.
Malheureusement, votre colis est actuellement en cours de retour vers notre entrepôt par le transporteur.
Nous sommes désolés pour ce contretemps et vous remercions pour votre compréhension et votre patience.

Cordialement,

Le Service Client

Rated 4 out of 5 stars

It took a while to get the return post label but everything else went well

Hello. The order was sent correctly and fast. The sandals were carefully packaged. Unfortunately, I had to return them, and it took me a week until they sent me the post label. I had to send them an email and post a review here. After that, the process was very fast and seamless, and a few days after they received the item, the refund money was in my bank account. Thank you.

3 July 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

Dear Customer,

We are sorry for the delay in providing you with the return information.

We have taken note of your request and will send you the return label by email so that you can return the item to us easily.

We apologize for the inconvenience caused and thank you for your patience and understanding.

Please do not hesitate to contact us if you have any further questions.

Kind regards,

Mephisto Customer Service

Rated 5 out of 5 stars

The order went very well.

The order went very well.
The shoes that I had ordered were not the right size for me (too big).
I therefore returned them back to the store where they came from since it was in the same town. At the store I was helped by the store manager to find the right size. VERY HELPFUL ! Tried on different sizes...
Unfortunately, the size that is best suited for me is out of stock in the color that I want.
Hopefully, the shoe will be back, but I was told that it would not be before November.
Since the service was so good. I will return to that shop.
For me the product is very important... and the service is my incitement to return !

6 July 2026
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Reply from Mephisto Shoes

Merci beaucoup pour votre soutien. Nous espérons vous revoir prochainement.

Rated 4 out of 5 stars

I love Allrounder sandals

I love Allrounder sandals; they adapt nicely to me foot shape, and are cushioned.

28 June 2026
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Reply from Mephisto Shoes

We truly appreciate your trust and your positive feedback.

Rated 5 out of 5 stars

I love my new Barry shoes!

Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, with leather and adapted to large feet.

27 June 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

Thank you for choosing Mephisto and for sharing your experience.

Rated 1 out of 5 stars

Not a good experience

I have purchased numerous pairs of Mephisto shoes over the years because I have always trusted their quality. Unfortunately, my most recent pair was extremely disappointing.

I wore the shoes only once, and after that single use, the cork on the bottom portion of the raised heel began to crack and deteriorate. This created a serious safety hazard. Had the heel failed while I was walking, I could have fallen and suffered a significant injury.

Following Mephisto's instructions, I sent the shoes directly to the company for inspection and repair. After two weeks without receiving any communication, I contacted them to check on the status. I was told that the materials needed to repair the shoes come from France and that they were currently out of the cork required for the repair, with no estimate of when it would be available again. Their only offer was to return the damaged shoes to me.

A broken pair of shoes is of no value to me. I requested a replacement pair since the shoes failed after only one wearing, but my request has been completely ignored.

I am now without the shoes I purchased and out $250. For a company with Mephisto's reputation and premium pricing, I expected far better quality, customer service, and accountability. A shoe should never become unsafe after a single use, and loyal customers deserve better treatment when a product is clearly defective.

8 July 2026
Unprompted review
Mephisto Shoes logo

Reply from Mephisto Shoes

Dear Customer,

We are truly sorry to hear about your disappointing experience with your Mephisto shoes.

We fully understand your disappointment, especially given your loyalty to our brand over the years. Your feedback regarding the quality issue you encountered, as well as your experience with our customer service, is very important to us.

We will forward your comments and concerns directly to the Mephisto factory so that they can be reviewed by the appropriate teams.

We sincerely regret the inconvenience caused and thank you for taking the time to share your experience with us.

Kind regards,

The Customer Service Team

Rated 1 out of 5 stars

They aren't providing me the return…

They aren't providing me the return lavel for the sandals.

29 June 2026
Mephisto Shoes logo

Reply from Mephisto Shoes

Hello,

We are sorry for the inconvenience.

We will send you the return label by email as soon as possible so that you can return your sandals.

Kind regards,

Customer Service

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