Menzies Aviation Reviews 

I went to New Zealand for one month and had packed my luggage accordingly. Due to complications at LAX my bag arrived in Auckland two days too late and I had already left for another place within New Zealand (my whole trip was pre booked so I could not stay in Auckland any longer). However, the Airport bag services at Auckland had assured me that they would get my bag to my new location as soon as possible. Long story short: dozens of unanswered phone calls and emails to Menzies later they finally managed to call me after three weeks into my trip to let me know my bag had arrived and to ask what they should do with it.

I ended up picking up my bag at the Menzies office after my 4-week trip and after having had to buy new clothes and toiletries.
Even there it took a while until someone even came to the counter to help me, while I heard the team chatting and laughing in the back of the office as if I wasn‘t there waiting. I told the employee who handed me the bag that I was very frustrated about how they had ignored my calls and emails for weeks and he started a discussion, basically trying to tell me that it was not their fault, that this was normal.

I am absolutely shocked at the fact that a company can afford to offer such horrible services without facing consequences and hope that airlines will choose to work with different companies in the future.

This is the second time I have faced such a situation at this airport, and I am deeply concerned about the behavior of the staff.

On this occasion, I was traveling alone and encountered significant hurdles created by the airport staff. Despite being allowed to carry two bags, I was asked to place my hand purse on the weight machine for inspection. This request was unprecedented in my 17 years of travel experience. The staff then demanded 40,000 PKR to permit me to board the flight. When I refused to pay the bribe, they denied me boarding, even though there were still 55 minutes remaining before the flight's departure.

This experience has left me shocked and disappointed. The actions of the staff not only caused me great inconvenience but also tarnished the image of Pakistan. I urge Menzies Aviation to investigate this matter thoroughly and take appropriate action against the individuals involved. It is crucial to address such issues to maintain the integrity and reputation of the airport and the country.

Thank you

I was travelling all the way from Islamabad to Tromso Norway via Doha and Oslo. I was required to collect my baggage at Oslo airport but lost my flight to Tromso due to baggage arriving too late. I was told that rebooking for Qatar Airways is handled by Menzies at Oslo airport. There a gentleman took the matter up with Qatar airways and they agreed that I should be rebooked since the delay was not something of my own making. He made a copy of my boarding pass and asked me to wait for an hour. I waited there for two hours sitting on the floor right in front of Menzies counter at Oslo airport. After two hours I decided to inquire about any updates. The gentleman that previously communicated with me had left. Instead I faced an extremely rude woman this time. She basically lied that they do not deal with Qatar airways and she is not going to provide any help whatsoever. Very disappointed and frustrated, I luckily ran into some very nice ladies that work for Scandinavian airlines. They listened to the whole story and were able to arrange another flight for me within 5 minutes after speaking with someone at Qatar airways. In the end it was them who encouraged me to review and file a complain against Menzies so other people can be informed about their bad service and behaviour.

Customer service is pathetic. Rude and look like they are over it.
We went for missing baggage and they said they don't have any info. When called they said it was elsewhere.
Not a good look for NZ international airport. This is just not good enough.

Late and missing luggage.
Th 2/1 25- wait for my luggage 1,5 hr from HEL-CPH
No help from menzies staff, no people on duty was the answer.
After 3 days still no luggage.
Flight affects this day was Finnair British Airways, Qatar.
Not ok

Menzies Bagage services have been universally condemned as providing nearly zero customer service. My bag has been missing/delayed for 4 days now and in NZ they have a phone number that nobody has answered for years. I have tried ten plus times and left 3 voicemails and nobody ever answers or calls back. They have zero customer service. I have no idea where my bag is and at this stage I expect it is completely lost . Menzies have been reviewed for terrible customer service worldwide for years now but despite this airlines keep contracting servcie stop them? Why!?? I can on,y imagine it is due to how cheap they are and that is delivered by having almost zero service and losing bags all the time.

The worst customer service- seems the staff has had no training or even basics of how their processes work leave aside customer service

Not sure why airlines engage them as a customer facing front - surely it is their brand that gets poor reflection. In this case / the last time we will ever book with Lufthansa ..

Worst company to deal with .
Every single time I attend this company to lodge freight it’s at least an hour wait time just to hand a 1 kg bag to the warehouse staff , who just flat out ignore you .
The customer service is atrocious.

Terrible service at Edinburgh airport to a flight to Antalya. Paid for seats with SunExpress and Menzies allocated us seats 30 rows apart from each other. We spoke to SunExpress on the phone prior to boarding and they told us to sit in the seats we had paid for with them. On board the plane, Menzies staff were incredibly rude and told us to move. Shocking after we had paid to sit together.

Thank you Menzies Ground Handling!
We traveled on "Höstlov-Autumn break" from Stockholm Arlanda airport. Although there was a long queue of passengers, check-in went without any stress.
The same friendly staff were at the gate and boarding went smoothly and flight departed on time. 10/10.
We assume that Menzies management has trained their staff to be "service minded!" Thanks for the efficient passenger service!
-Satisfied (3) passengers

Most incompetent ground handlers. People at the gate in Heathrow T2 have no idea what they are doing and on top they lie to you with a straight face. They are rude and never heard about the concept of customer service. Could not be worse.

I experienced an issue with a bag that was sent from Lisbon and failed to arrive. I want to commend the exceptional work of the Menzies Aviation team in NICE, especially Mr. Aldison and his manager. Their proactivity and customer-focused approach in resolving this matter were truly outstanding.
If all lost and delayed baggage departments operated with such efficiency, passengers would undoubtedly have a much smoother experience. Thank you for your excellent service.
Luca"

Worst handling agent at OSL! They have no idea of what they are doing. Incompetent managers etc.

Had awful run of luck with our big, 4-week trip. Ryanair not being reliable, and then their rude and dismissive staff. MyTrip turning out to be charlatan booking website (do not use! The 20 quid you’ll save won’t be worth it).

Then, on the way back to Auckland flights were changed, but MyTrip didn’t communicate it; we found out when we tried to download our boarding passes the night before the trip (do not use MyTrip). Lufthansa treated us so kindly. For the first time during our trip we felt that we were dealing with an empathetic human, who understood the stresses and wanted to help alleviate them. Then when checking in, Karolina Henderson was particularly pleasant and indicative of the great service we had received from Lufthansa. Would definitely book again (directly through Lufthansa).

I was a customer of Menzies Aviation Lissabon Airport 29.9. 2024, yesterday and they were horrible at customer service. The air company gave me a hotel for a missed flight. They sent me to Marriot to an hotel for nothing. Because their booking was not valid. Then they gave me a hotel I could not access. And they didnt care about that. Even if I asked them to change it. I had not slept well in 10 nights and they noticed how tired I was. They did everything on purpose and bullied me for their fun because they saw that I was on my breaking point anyway. Why are they supposed to be working to help people if they dont want to help them. The woman in the turqoise shirt was the worst person I've ever met!! And she was responsible for all of my bookings. She told me that there are no hotels anymore to book but the booking happens in Spain so how woud she know that? I travel a lot for work and I know that what she said was a big lie! She just would not want to do her job because she thought Im not worth a humaine threatment. I think she was just trying to make things most difficult me since she guessed I was using public transport. She was allways away from her place and left when wanted to complain.Then she threatened to call the guards. The young man wom I had to make the first complaint was rude too and the men were menacing and hostile towards me. They all together attacked me and didnt bother to do their job right. It was allways crucial to use taxi to accomodation and the last place was impossible to reach without taxi or impossble to get back to airport at 3 am when my flight was ready at 5 am!!! I wish you wouldget rid of her and all theese horrible male collegues who are menacing and hostile towards woman and this non respectful attitude towards clients. Would it be ok to give an invalide a place that she cant access ? It was a threatment like that to me, plus they took an hour of my time and my money for the ride to the wrong hotel and they never pay it back. So please get rid of the Menzies mean bullies of Lisbon Airport and hire better people!

Terrible service
…but very rude employees, more than anything.
My flight from Manchester to Shanghai this morning (HO1662) was delayed by 8 to 9 hours but , not being aware of the issue as the operator did not inform clients via email, upon arrival at the airport , I could not ,initially , find any information regarding my flight on the airport screens.
The lady at the airport Information desk explained about a 9 hour delay and advised me to go to the Menzies desks for information regarding the flight…. which I did.
One of the gentlemen at the Aer lingus desks advised me in a very abrupt manner to go back to the airport information desk and ask for a Menzies phone number (in order to discuss the issue).
Which I did again, only to be advised by the airport lady to return to the menzies desks for details/ phone numbers.
Arriving there, the same Menzies employee , in a very, very rude manner, told me that the Juneyao issue is not his problem and that I should leave the premises immediately.
I have asked for his name, due to his terrible attitude, but he turned around and left.
Also, absolutely impossible to get in touch to menzies via telephone call or email.

Had a scheduled interview for September 11th in Mississauga/Toronto. Was told they would email myself the address, to the building where the interview would take place the day before. Taking a day off work - arranging a babysitter - they never contacted myself with the information. Called a dozen times, leaving messages to speak with a representative. No one has returned my calls - absolute embarrassment this company is….

Menzies have just one responsibility at Gatwick. To transfer luggage from the plane to the luggage belt. Total failure at 8pm on a Saturday evening the staff had gone home. They knew that there was still a flight to arrive from Rhodes but could they care less. You guess. Over an hour and a quarter before the luggage started to arrive. No information, no interest in helping anybody.

I had the most horrific experience at Otopeni Airport, dealing with Menzies Aviation while trying to book a flight with Turkish Airlines. I spent five entire days trying to get assistance, and not one person from their staff knew how to help. It was complete chaos – they kept passing me from one person to another, all equally clueless.

To make matters worse, the staff were incredibly rude, with some even shouting at me. Their complete disregard for customer service is shocking. It felt like they couldn’t care less about the frustration and inconvenience they caused me.

I’ve never been treated so poorly at an airport, and I would strongly advise everyone to avoid this company. Their incompetence and lack of professionalism ruined my travel plans and caused immense stress. Unacceptable and truly a terrible experience!