Menzies Aviation Reviews 

No idea how they are still in business with such a rude customer service! If you see them at any check in desk, avoid !

Maria M. From OTP Bucharest airport made our day a nightmare and delayed our check in with 1h.

We will make a complaint to Ryanair.

I flew Wizz Air to Athens in May. My ticket confirmed that I had paid for a 10kg take on luggage but they told me that I hadn’t. I had to pay an extra £65.50 to take it on board. I had booked the flight via opodo and they said the receipt did not have enough information for them to proceed with the complaint. I looked on Menzies Aviation UK ltd website. There was no contact email or phone number. I obtained a number via the internet. I rang it 3 times and there was no reply. My advice is to avoid them like the plague. Their service is psychopathic.

I would like to express my deepest thanks and appreciation for Naomi Ogban, who assisted me and my family at Heathrow Airport on 22nd May 2025 (am). I was in an extremely stressful situation, and Naomi went above and beyond her duties to support and guide us through it.

Her calm, compassionate, and professional approach made an immediate difference to our experience. She not only provided the practical help we needed, but did so with genuine warmth and empathy, qualities that made a world of difference during a difficult moment.

Naomi is a shining example of exceptional customer service. She is a credit to Menzies Aviation, Heathrow Airport, and Air Canada. People like Naomi truly deserve recognition for their outstanding work. Please pass on our heartfelt thanks to her from me and my family.

She turned a stressful day into a manageable one and for that, we are sincerely grateful.

I had a very unpleasant experience with this company during a group check-in in Barcelona El-Prat T2 (37 people). After baggage had already been accepted for around 10 passengers, we were suddenly informed that there was an outstanding balance of approximately €63. We were told that no further luggage would be accepted unless someone paid this amount immediately.

When we asked where this charge came from and why there was supposedly an underpayment, no one could explain it. They simply repeated that unless we paid, they would stop accepting baggage. In plain terms, it felt like blackmail – with clear signs of extortion.

The staff were unprofessional, unhelpful, and outright rude, especially the duty manager who introduced himself as Alejandro (ID: 5449). This kind of treatment is unacceptable and completely unworthy of a company that claims to offer professional service.

Thank you for finding my phone in the airplane, storing it and getting it back to me!

Our baggage was lost and when they found it someone opened it and stole stuff that was packed inside. They had the bag for nearly two days. When we got it three expensive football shirts were missing. This company are thief’s or they do not put lost bags in a save place. Either way it’s horrific.

I am stuck in Lisbon waiting for my luggage for two days now lost during the Frankfurt flight in the blackout. I tried calling all day both the airline and the luggage provider Menzies Aviation (HQ in London) but their phone lines are off. Tried to reach their desks at the airport, it was closed all day. I went to the airport and the staff told me to come back at 10pm. Came back at 10pm and they told me that Lufthansa is using Menzies Aviation for their luggage that is not working today. There were people waiting for two days with life-saving medicines in their luggage. More than 10 employees with Menzies Aviation’s vests (usually poorly hiding the logo) passed us that ignored us. Got through to Menzies Aviation in the morning and they told me that my bags are at the airport but they are still looking for them more than 48 hours later. Refused to call me back when they find them and told me I should call them by hunch to check if they have found them. A terrible company.

I use this company for shipping clients’ items, but the experience has consistently been frustrating. There is always a delay of around 8 hours just to make a booking, and the booking confirmation typically arrives right when they’re about to close the office—every single time.
I’ve made numerous bookings, and each one leaves me feeling frustrated and upset. When you try to call and follow up, the staff are often rude and unhelpful.
On top of that, requesting an airway bill is a challenge in itself. They charge nearly £14 for each one, yet no one responds to emails or actually sends the document.
As a customer, this level of service is unacceptable. We’re left chasing at every step—first to make the booking, then again for the airway bill.

I’m seriously considering cutting ties with this company and taking my business elsewhere.

Horrible service. The staff are disrespectful, arrogant and understand nothing and give faulty information. For the second time I miss a flight because of these parrots repeating "these are Ryanair rules". With a non eu passport it is not possible to check in online, after trying multiple times and contacting Ryan air customer service, Menzies still refused to check me in and required a check in fee. They checked me in 9 minutes before the gate closes. So, i paid the costs and eventually did not manage to get on the plane

Delayed bag, ok, not their fault in Portugal, but then the bagage delivery system in Porto Airport is a joke, the call centre (Lisbon) is absolutely useless, just repeating the information c9ntaine on KLM website, operator (not even Portuguese) rude and unhelpful at all. Very bad image for my country...

Worse customer service ever!! I flew with Qatar from Bangkok to Oslo, and got my luggage damaged. I went to the customer service to make a report about my damaged luggage, and she didn't want to register my case.

Without a doubt, the worst customer service I have ever experienced. PAY CLOSE ATTENTION AND PREPARE YOURSELF for the disregard with which this company outsourced by LATAM will treat you. This is the third time I have been to Barcelona Airport and once again, the tiny customer service office of this “company” (I repeat - again) has no one available to assist you and is closed most of the time. You will not even be able to get information that could guide you in deciding what to do. LATAM should choose its representatives and outsourced employees at the airports better, because this type of decision directly impacts the opinion of us passengers regarding the company (LATAM and its partners) and makes our experience the worst possible.

We had such friendly excellent and welcoming service at Prague. Joseph was so jolly and friendly and a breath of fresh air!
Joseph is a check in and gate agent
Thank you so much
Suzanne & Diane

Staff is friendly on the phone buzt thats all, waiting for bag to be delivered since thursday, they use subcompanies, every time you call them same excuse, sure it will be delivered today .... today our flight is back home, still no bags. Supposed to be in stock iwth sub company. Please Lufthansa avoid this company for future business

I flew into Copenhagen from Cusco - Lima- Madrid Copenhagen on the 22nd of March and we are still without our luggage from Iberia and Menzies. What is worse is I explained to them I have important medication for a serious health issue in the luggage and they simply do nothing to try and find the luggage, is this normal for how your company works? My partner and I are still waiting for our luggage which no one can confirm or try to do anything about. Why won’t anyone help? I could end up in the hospital with my medication

This company has so many rude liars in this operation
they ruin holidays meetings family get togethers without any remorse in fact they blame there bully tactics on airlines and refuse to give there names at all cost this won't be just a review this will be action until I get what I deserve back they try the long delay tactic with I suggest to all you don't play I will show everyone how things get resolved please join in after this result

We just had our worst experience at an airport, namely Alicante in Spain on 8 March. We were flying back home to Bucharest, Romania, after 1 month of bike training in the area and we were denied by the Menzies staff to board with the 2 sports equipment we paid for and that we came with to Alicante on 11 February (Wizzair company). Please note that they do not exceed the dimensions displayed on the aircarrier's website, ie 170/150/120 cm, even though they are larger than a normal bike bag and must be opened to be checked. At departure there was no problem, the items were checked by the security team and they even helped us close the bags, all in due time. This time, though, the rudest staff possible, inhuman and not willing to give pertinent explanations, blocked our return with the bike bags. My husband could not fly back to Bucharest because the company said they have not enough employees and time to check the bags???!!! (the security guy was very nice and willing to do his job, while the Menzies guy just said NOT POSSIBLE!!). We arrived at the airport 4.5 hours before the flight, but check-in opened after 2 hours and no one was willing to discuss. This is unbelievable. We flew with the same bags from Bucharest and it was ok, but we couldn't return with those. We were shocked (together with our cyclist girls who are national champions in their country) to be treated like this and were forced to split, me and my girls returning home, while my husband remained in the middle of the night to check for alternatives to return by route, as, in Menzies opinion, the situation would have been the same on any other day. Do not allow them to treat you as such. They are incompetent and should not be allowed to have contact with customers, especially if they are willingly doing harm. We shall make all efforts to be compensated for the enormous inconvenience by any means. This can not be repeated, never again!

Another vote for terrible Menzies staff behaviour. Attempting to leave from Gatwick to Dublin. My ticket wasn't valid unfortunately but straight in the staff decided to shout and berate me. After I asked Mezies staff member to stop shouting and maybe find out if anything could be done, she did try to help. She and I were working through the issue when another female Menzies staff member (long black hair, yellow high viz waistcoat and thick cat eye make up) joined in. She escalated the issue aggressively, caused chaos and confusion, then started shouting about calling police and having me arrested. Beyond unnecessary and truly nasty. She was no help to her fellow work associate. She caused far more stress and panic than was needed.
Once I left the area and finally made it out of departures to rebook a ticket for the same day, I asked SkyBreak if they could help me. They refused to help because the Menzies ground staff blocked my passport. So now Menzies staff are blocking the public from buying tickets once customers have left their area. Surely this level of spite and control needs to be addressed? Refuse entry onto a flight? If needs be. Prevent ticket purchase? Nasty.
I'd like to think Ryanair might be interested to hear that, but I fear ground staff are well insulated and protected. Horrible. One star not even deserved.

Extremely rude staff at Isle of Man airport. The flight was cancelled due to weather, but we were not informed so we rushed to the airport only to discover the considerable issue. We work, so not attending the following day is wildly unprofessional. I appreciate weather was out of their control, but when I spoke to the airport staff, two females who identified themselves as Menzies, asking if we could take a flight at a different time of day instead because else we'll miss critical business meetings, costing me directly approximately £1000 in revenue, they rudely said no. It seemed like a blame game between Menzies and EasyJet. The Menzies staff initially seemed to kindly offer to talk to their manager, but when I said that, yes, I would like that so we could work out arranging a flight at a different time, they said the manager would kick me off the future flight and, on the basis that the Isle of Man only has one airport, I would struggle to return to the UK. The threat was quite unexpected, beyond aggressive and rude.

I had the most rudest customer service at checkout desk on the 16 of February 2025 at 7:30pm. Qatar airways. Her name is Adyan. She is absolutely rude and abrupt. Not sure how Menzies can take on a human being with that kind of personality. It costs $0 to be nice. Worst human behaviour I have ever experienced. An animal would’ve treated me better. She needs to be gone !!!! Menzies do better for your company.