Mens Tweed Suits Reviews 340

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered my dickie bow on October 19th, without any communication for 7 days I attempted to call a number of times, when I eventually got through I was Informed that DPD was on strike and it would... See more

Rated 1 out of 5 stars

3 emails sent on a returned order, not one replied. Suit returned, tracked, delivered at company. Phone constantly rings and rings and then cuts off regardless of the option chosen. Next stage is... See more

Rated 1 out of 5 stars

Bought two flat caps which were very nice quality but much too big. Contacted to return, no problem (September) returned with proof of delivery to their address and then totally ghosted! 3 months of... See more

Rated 5 out of 5 stars

I was a bit dubious about buying from an unfamiliar website and not being able to try on before buying due to the pandemic etc, but after reading the high praises on trust pilot.com my doubts were s... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

This quintessential fabric has heritage – from hounds-tooth to salt and pepper, tweed is never out of style. Hit refresh on this classic with suits and jackets


Contact info

3.0

Average

TrustScore 3 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Item did not arrive

Item didn't arrive.
After some issues with customer service issue was resolved with refund.

28 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Hi Tom,

Just to confirm we are not a scam company as you can see from some of the reviews we have received over the last six months. We understand that an item has net been delivered to you hence why you have now been issued a full refund for the item as the item we had available was damaged hence why we are unable to send it out. i hope the call from our superiors settles the matter and look forward to hopefully serving you in a better manor next time round.

Rated 5 out of 5 stars

Ordered easily and arrived in 2 days

Ordered easily and arrived in 2 days! Everything fits really well
Thankyou

27 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Hi Anita, really happy to hear you like the service.

We will be sure to send you some biscuits out for your afternoon tea on your next order.

Ciao for now

Rated 1 out of 5 stars

Asked fir 1 day delivery as had a…

Asked fir 1 day delivery as had a wedding next day they turned up two days later when I was out at a wedding no good at all

22 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Hi Thomas,

we make every effort to ensure the items are delivered on time. sometimes the courier systems are out of our control so we can only apologise for the delay in the order coming to you.

Rated 1 out of 5 stars

Not good as in photo very expensive…

Not good as in photo very expensive according to quality

22 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Hi Saurav,

i am upset to hear that you find our products expensive and not to the quality that one would expect. Its fair to say that we have a range of suits that fit well, are worth the money you pay for them so perhaps on this occasion you would have been better of visiting a local high street shop who you might have been able to haggle with.

Rated 2 out of 5 stars

Trousers to long and ripped on left…

Trousers to long and ripped on left pocket

22 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Dear Michael,

i am deeply upset to hear that you have received such items, can you please call our office immediately on 0333 358 0044 so we can ensure the matter is dealt with straight away.

Rated 2 out of 5 stars

Hi I asked if they did trousers with 3”…

Hi I asked if they did trousers with 3” long leg. They replied yes. I ordered a suit yesterday and put it in instructions for 34” long leg, then in my instructions it said I hadn’t. I emailed them and pm them 5 times with no answer. Had email saying suit going to be delivered today. Still not been contacted. BET THE TROUSERS ARE TO SHORT????????

19 June 2018
Unprompted review
Rated 4 out of 5 stars

The suit worked out great

The suit worked out great! Very happy with how it looks. The pants need to be tailored as they are too long but otherwise it's ok. I live in the US so I was a little nervous about making this order but everything turned out ok. My one complaint is that there was no way to track the shipment. The website said there is a way but you actually have to call in to get any information. No way to track online.

Overall the product is great! Customer service was ok.

18 June 2018
Unprompted review
Rated 5 out of 5 stars

Easy ordering online & great product.

Easy ordering online. Kept up to date. Fast delivery. My son is very happy with his new suit.
Would highly recommend.

18 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Thanks Kim,

look forward to serving you again....

Andre

Rated 5 out of 5 stars

Outstanding value

Outstanding value, good quality and speedy service!

13 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Really happy you like the service, we hope you experience an even better service next time round with your discount code.

Rated 1 out of 5 stars

Shocking customer service. Just ignored

Shocking customer service. Originally I was really impressed with this company. Great quality suit and when I needed an axchange it was done with no quibble and very quickly with a follow up courtesy phone call. Brilliant. Then DPD messed up the delivery, they returned the suit to the store and no-one has responded to me since. They have my money and the suit and are not responding to any messages or answering their phone. They are still updating their facebook page and facebook messages show as seen but no responses. At this point my son has no suit for prom and without a refund, I don't have the capacity to buy him one!

13 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Dear Jaclyn,

We are really sorry for any inconvenience that our courier DPD may have caused.

I hope you understand that sometimes the courier service on individual parcels is out of our control but we still understand that we have the responsibility of ensuring the items are delivered promptly to our customers.

We are still in talks with DPD to establish what has gone wrong with the delivery of your item. What we would like to do in the meantime is ensure that a product is delivered to you for you in time for the event. If you could kindly call our head office on 0333 358 0044 we will ensure a suit is delivered to you by Wednesday this week.

we appreciate your feedback and hope we can come to a solution as soon as possible.

Best Regards

Andre King

Rated 5 out of 5 stars

We recently ordered a suit for my sons…

We recently ordered a suit for my sons prom. We were a bit worried about ordering offline but he'd set his heart on it so we took a chance. I'm so glad we did. The whole process was 5*. Great communication from the company, free next day delivery and the suit has exceeded expectations. Great quality and a perfect fit. I would highly recommend. One very happy boy!! Thank you.

12 June 2018
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!!!!

Ordered suit and it came extremely promptly but as I wasnt happy with the quality I wanted to return the suit and have spent 1 whole day trying to phone with no-one answering... I have sent emails and no reply... Absolutely disgusted that I can't even send the suit back as the post office won't accept the returns address as it doesn't state the correct address for a tracked return... Absolutely disgusted in this company that boasts it's the Best Tweed Suit company in the UK and been going for 20 years... I DO NOT KNOW HOW...!!!! SHOCKING CUSTOMER CARE & SERVICES... DO NOT ORDER IF YOU ARE UNSURE OF QUALITY AND SIZES......... ABSOLUTELY DISGUSTED CUSTOMER HERE FROM SCOTLAND.

12 June 2018
Unprompted review
Mens Tweed Suits logo

Reply from Mens Tweed Suits

Hi Jodie,

i believe you have dealt with Ravi Bains on the very same day who has helped you with any issue. if you require any further assistance please do not hesitate to call our head office on 0333 358 0044.

We appreciate your feedback and remain at your disposal should we be required.

Best Regards

Andre King

Rated 4 out of 5 stars

Great stuff

Quick, efficient, accurate. Ordered on Saturday, arrived on Tuesday. I’m a big guy and was worried the suit wouldn’t be big enough but it was fine. The one point to mark down on was the delivery condition as the shoe box was battered and it all looked like it’d been thrown around a bit, but I guess that’s DPDs fault. Overall, great stuff.

12 June 2018
Unprompted review
Rated 5 out of 5 stars

Shoe order

Order arrived on time, good quality pair of shoes! No complaints, would order from here again.

9 June 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look