Meller Reviews 

55,849
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 6,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the attractive designs, sturdy and durable materials, and the very reasonable prices compared to other brands. Many people also highlight the exceptionally fast, reliable, and smooth delivery service that ensures orders arrive promptly. However, some reviewers were not happy with the complicated return process, mentioning that sending items back requires a lot of effort and extra costs. Additionally, a few buyers noted that certain frame styles fit a bit too small or felt slightly bulky on their face. Some consumers also experienced minor issues with damaged items or delayed shipping during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing overwhelming satisfaction with the stylish... See more

Quality

Consumers find quality to be positive, frequently highlighting the durable materials, sturdy hinges, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super quick shipping and smooth... See more

Price

Customers expressed great satisfaction with the pricing, highlighting that they offer super quality for the... See more

Order

People report ambiguous experiences with order, as many reviewers highlight a smooth ordering process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery and product - all great. Return process & policy can be optimized (client has to pay for return (generally fine) but its international which wasnt visible upfront and implies way higher retu... See more

Rated 4 out of 5 stars

Quality was okay. I ordered 2 sunglasses, they were exactly like the picture. The only problem we had is, the sunglasess are a bit small. Hinges are not flexible. So for bigger heads it might be a pro... See more

Rated 5 out of 5 stars

The quality of these sunglasses is excellent. While I have seen some derogatory reviews calling them "cheap", I completely disagree. At £49, they are a great value compared to brands like Ray-Ban and... See more

Rated 5 out of 5 stars

The two pairs of sunglasses I got are amazing, even better than they looked online. The company even refunded me the delivery costs without me asking, just because the order took a little longer to ar... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Sunglasses Store
  4. Watch Manufacturer

Written by the company

Dressing your gaze with timeless and quality eyewear since 2014.

We design accessories inspired by simplicity and minimalism.

Written by the company

Our desire is to make your experience with Meller positive and satisfactory.
We are continually evolving/adapting our products and services, to satisfy your needs and tastes.

We resolve your concerns as quickly as possible

Free shipping for orders over 55 euros

Free shipping for orders over 55 euros
Answers in less than 48 hours

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

56K reviews

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4.4

All reviews

(55,849)

15,189 reviews in the last 12 months

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Rated 1 out of 5 stars

Damaged parcel and missing glasses

I’m honestly extremely pissed and disappointed right now. I have just come back from my trip and picked up my package from my mom, only to find it looking like this — completely covered in tape and clearly opened.

After waiting more than two weeks for my order, I opened the package and discovered that two pairs of glasses are missing. This is absolutely unacceptable. I waited a long time for my order, and now it has arrived damaged, opened, and with half of my order missing.

I’m really not satisfied with this experience at all. I paid for the full order and I expect to receive everything I purchased in proper condition.

I hope you can explain what happened and offer me a solution as soon as possible, because this is extremely frustrating and not what I expected from your company.

1 October 2026
Meller logo

Reply from Meller

Hi Stefania,

Thanks for your review!

We're truly sorry to hear about what happened with your delivery! We will open an investigation with the shipping company to understand what happened during transit and how the package arrived in this condition.

From what we can see, our Customer Care team is already in contact with you and will do their best to find the best possible solution for you as soon as possible :)

We sincerely apologize for the inconvenience and appreciate your patience while we look into this!

Have a lovely day,
MELLER Team

Rated 3 out of 5 stars

Quality feels cheap

Quality feels cheap. One of the glasses sits crooked on my face and needed manual reshaping.

6 October 2026
Meller logo

Reply from Meller

Hi Hayley,

Thank you for taking the time to share your feedback with us!

We're sorry to hear that you're not fully satisfied with the quality of your glasses.

Our Customer Care team has already reached out to you to look into this and find the best possible solution. We hope we can make this right for you and turn your experience around :)

Kind regards,
MELLER Team

Rated 5 out of 5 stars

I purchased a pair of sunglasses and…

I purchased a pair of sunglasses and left them in Southern California and immediately upon return got on the website to purchase another pair and it was 2 for 1 so I picked out another cute pair and now have 2 Meller sunglasses! I have a narrow face so they fit perfectly.

28 September 2026
Rated 1 out of 5 stars

i waited a MONTH

6 October 2026
Meller logo

Reply from Meller

Hi Alan,

Thank you for your message!

We're really sorry for the inconvenience you experienced with the delivery company!
Our Customer Care team has already sent you an email to assist you 🙂

Have a great day,
MELLER Team

Rated 5 out of 5 stars

Good quality

Good quality, great design, and shipped quickly. Provided with tracking info as well. They run frequent sales so u can get a bargain.

5 October 2026
Rated 5 out of 5 stars

They were extremely efficient and…

They were extremely efficient and well-prepared, and they solved my problem clearly and professionally.

The glasses are of excellent quality, lightweight, and you can really notice the quality of the lenses. I will definitely do business with them again.

28 September 2026
Rated 1 out of 5 stars

Extremely disappointing delivery and…

Extremely disappointing delivery and cancellation service

I am extremely disappointed with Meller’s delivery service. I placed an order by mistake and cancelled it within just 5 minutes, but despite cancelling almost immediately, the order was still processed and shipped without properly respecting my cancellation request.

Now, if I want to return the order, I am expected to pay €15 for the return. This is completely unreasonable, especially when I tried to cancel the order only minutes after placing it.

Because of this, I now have two identical pairs of sunglasses, even though I only needed one. I had actually wanted to take advantage of the “Buy 1, Get 1 Free” offer by exchanging my single pair for two different sunglasses, but this situation has made the whole experience extremely frustrating.

The customer experience and delivery handling have been very disappointing. A cancellation made within minutes should be handled properly instead of forcing the customer to deal with unnecessary return costs.

I am completely dissatisfied with this experience and, based on how this situation has been handled, I would not recommend Meller to my friends or anyone else.

16 September 2026
Meller logo

Reply from Meller

Hi Aditya,

Thank you for your review!

We apologize for any inconvenience caused!
As far as we can see, our Customer Care team replied to your email and assisted you in the best possible way. 🙂️
If anything, please feel free to reach out to us.

Have a nice day,
MELLER Team

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