Delivery and product - all great. Return process & policy can be optimized (client has to pay for return (generally fine) but its international which wasnt visible upfront and implies way higher retu... See more
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Company details
Written by the company
Dressing your gaze with timeless and quality eyewear since 2014.
We design accessories inspired by simplicity and minimalism.
Written by the company

- Our desire is to make your experience with Meller positive and satisfactory.
- We are continually evolving/adapting our products and services, to satisfy your needs and tastes.
We resolve your concerns as quickly as possible
Free shipping for orders over 55 euros

Contact info
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Very good quality an looking realy good!
May use AI-assist with repliesRead more
Customer service so bad taking so long…
Customer service so bad taking so long to reply and the sunglasses I ordered not the same on the pic so I waiting to exchange it but very slow response and not way to communicate

Reply from Meller
Sunglasses are so clear
Sunglasses are so clear, shades need to be darker. Also so tight on the head

Reply from Meller
My original package was lost but they…
My original package was lost but they made it right and exceeded my expectations! Thank you and I love the sunglasses! 😎

Reply from Meller
1 Number Quality 👌
insane design and quality
Think Twice Before Ordering Internationally
Buyers outside the U.S. should be extremely cautious before purchasing from this company. In my case, I ended up paying customs and handling charges that were nearly half the cost of the product itself. Unfortunately, the product quality did not justify the premium price I paid.
To make matters worse, according to the company’s terms and conditions, I am required to pay for return shipping at my own expense. Given the international shipping costs, I am convinced that returning the product would leave me with little to no refund after all the additional charges. This creates a significant financial risk for international customers and makes the return process impractical.
Overall, the combination of disappointing product quality, customer service, unexpected import fees, and a costly return process has made this a very poor purchasing experience.

Reply from Meller
The delivery service
The delivery service, Evri took forever to deliver my order and when they eventually did. They delivered to the wrong address. When I went to collect from the wrong address, they said they didn’t receive a delivery. The picture of delivery looks like it was left on the floor infront of the front door so who knows if it was stolen…. Terrible service

Reply from Meller
Great product and great quality fast…
Great product and great quality fast delivery
still haven’t received my exchange
still haven’t received my exchange. no communication. no follow up. ignoring my emails. wtf process is via email exchanges? if i don’t receive and update by friday i will be calling my credit card company and dispute the charge for fraud.

Reply from Meller
I love them
I love them. I’m not one for writing reviews, so I’ll keep it simple: They feel high-quality, fit perfectly on my small face, and the colors are gorgeous. I love them.
Poor customer experience, however resolved
Poor customer experience with very slow responses (6-7 days) until giving bad review on Trustpilot, but got refunded after they didn't manage to fix an incorrect delivery address after immediate notice so updating the review.

Reply from Meller
Perfect product and really affordable
Perfect product and really affordable
Pretty quick shipping
And I love the fact that you can buy two products in one’s price
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