Melbury&Appleton logo
Visit website

Melbury&Appleton Reviews 

2,612
•
TrustScore 4.5 out of 5

4.6

Restaurants & Bars
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them delicious and authentic, with a wide range of unique and interesting items available. Many people appreciate the prompt and efficient delivery service, noting that orders arrive on time and are very well packaged, ensuring items are in perfect condition. The ordering process is also frequently highlighted as easy and straightforward, contributing to an overall positive shopping experience. However, some customers also noted issues with damaged products upon arrival, such as caved-in tins or broken biscuits, despite good packaging. A few other people also felt that the non-recyclable packing materials were a concern, and there were occasional complaints about delivery delays or a lack of notification for safe place deliveries. Additionally, some reviewers were dissatisfied with the quality of certain products, specifically mentioning a rancid taste in olive oil with a short best-before date.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising items like Italian pasta, authentic... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Users describe positive interactions with quality, with many praising the delicious taste of products like... See more

Order

Customers had positive experiences with order, finding the process very straightforward and easy to complete.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon marmalade is heaven in a jar. The bristots are a present. They look delicious. I hope I get one when they are open. Package arrived on time, well packed and excellent ongoing communicatio... See more

Rated 5 out of 5 stars

Nothing much to say. I ordered something; Melbury and Appleton shipped the correct product to me very quickly. The product was breakable, but was well packaged and the quality is superb. Have used... See more

Rated 5 out of 5 stars

The parcel was very well packaged (individual jars wrapped in bubble wrap). The marinara and puttanesca sauces were absolutely delicious. They also have a large selection of Mediterranean food. Easy... See more

Rated 5 out of 5 stars

Good website, easy to use, great range of unusual, quality products. Quick delivery, a happy repeat customer. Only one complaint and that is the non recyclable packing used to ensure products arrive i... See more

Company details

  1. Restaurants & Bars

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,612)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

When you need the not so ordinary

Came across this company online, after watching a TV cookery show featuring a recipie ingredient kataifi pastry, I had not seen anywhere to buy before, but was keen to use.
Melbury and Appleton have a wonderful selection of food products, some of which you cannot buy in shops.
Very easy to order from their website, quick and easy delivery options.
If you are looking for food that is special would highly recommend, they are excellent.

18 February 2024
Unprompted review
Rated 4 out of 5 stars

Delivery man rang twice intercom for…

Delivery man rang twice intercom for two doors. I waited for delivery to come up but never did. I realised later that day the box was left downstairs in the communal area at the entrance.
Luckily I needed to go out, otherwise I wouldn’t know was downstairs my delivery left without informing.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

A star Deli who made an old lady's day

All good. Would highly recommend. They stock star stock cubes which I cannot find anywhere else. Once you use star, any British stock cube seems tasteless. Price is super reasonable, can't believe how cheap compared to other delis.
My 80 year old Italian auntie recommend these cubes. She used to get them if someone went to Italy on holiday. So she was overjoyed for the last 10 years of her life because I got them from Melbury and Appleton. THANK YOU SO MUCH. with much love, Nicki and my late Auntie Rosina.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products from a fantastic company

Excellent products from a fantastic company that has a wonderful selection of food and other items, their Panettone is out of this world, the best we’ve ever tasted, it’s so good we had to order more. Prices are very competitive and delivery is super fast, with the purchased items wrapped and well protected so there’s no damage.

11 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look