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Melbury&Appleton Reviews 

2,612
•
TrustScore 4.5 out of 5

4.6

Restaurants & Bars
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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them delicious and authentic, with a wide range of unique and interesting items available. Many people appreciate the prompt and efficient delivery service, noting that orders arrive on time and are very well packaged, ensuring items are in perfect condition. The ordering process is also frequently highlighted as easy and straightforward, contributing to an overall positive shopping experience. However, some customers also noted issues with damaged products upon arrival, such as caved-in tins or broken biscuits, despite good packaging. A few other people also felt that the non-recyclable packing materials were a concern, and there were occasional complaints about delivery delays or a lack of notification for safe place deliveries. Additionally, some reviewers were dissatisfied with the quality of certain products, specifically mentioning a rancid taste in olive oil with a short best-before date.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising items like Italian pasta, authentic... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Users describe positive interactions with quality, with many praising the delicious taste of products like... See more

Order

Customers had positive experiences with order, finding the process very straightforward and easy to complete.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon marmalade is heaven in a jar. The bristots are a present. They look delicious. I hope I get one when they are open. Package arrived on time, well packed and excellent ongoing communicatio... See more

Rated 5 out of 5 stars

Nothing much to say. I ordered something; Melbury and Appleton shipped the correct product to me very quickly. The product was breakable, but was well packaged and the quality is superb. Have used... See more

Rated 5 out of 5 stars

The parcel was very well packaged (individual jars wrapped in bubble wrap). The marinara and puttanesca sauces were absolutely delicious. They also have a large selection of Mediterranean food. Easy... See more

Rated 5 out of 5 stars

Good website, easy to use, great range of unusual, quality products. Quick delivery, a happy repeat customer. Only one complaint and that is the non recyclable packing used to ensure products arrive i... See more

Company details

  1. Restaurants & Bars

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,612)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

Excellent! I was given accurate details about supply and delivery. I had been let down by other companies when attempting to purchase the same product. I buy dark truffle chocolate figs every year at least and will buy from you in the future.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I was well informed regarding delivery and given the option of out to nominate a neighbour S my stuff had to be signed for.
The clams arrived in bottles but so well packed that everything was sup herb. I was also give. Instructions what to do if the product was damaged. The product was excellent. I will buy from them again. Truly a 5 star service from initial order to delivery and excellent quality. Thank you a pleasure to deal with you .

6 January 2024
Unprompted review
Rated 5 out of 5 stars

An important fixture on our Christmas Grocery Shopping

Every year we return to Melbury & Appleton, and every year it exceeds our expectations. The selection seems to be ever expanding, but the constants remain and we are always very impressed with the products. I am also always pleased with the rapid delivery, care and attention to the packing of the items, and the sheer ease with which this annual set of purchases are fulfilled. I really should start looking at other points in the year where I can utilise Melbury & Appleton more, I am sure I would not be disappointed!

1 December 2023
Unprompted review

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