Megaretailer Reviews 

2,519
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery and the excellent product prices that make routine and bulk shopping extremely affordable. Shoppers genuinely appreciate the careful packaging, which ensures fragile goods arrive safely, alongside the wonderful ease of navigating the online store to place orders seamlessly and quickly. However, some people mentioned receiving damaged items during transit or experiencing frustrating issues with missing or incorrect products in their packages. A few consumers also noted occasional instances of receiving out-of-date goods or facing unexpected delivery delays that slightly impacted their overall satisfaction.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Product

Reviewers mention positive feedback about product quality, noting fantastic selections at great prices and... See more

Price

Users describe positive interactions with price, frequently highlighting exceptional affordability, great... See more

Order

Reviewers highlight positive aspects of order, noting that the website is user-friendly, prices are good, and... See more

Service

Clients share positive opinions on service, highlighting quick delivery, helpful staff, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found lovely bargains on this website, they arrived well packaged,in first class condition, also very reasonable prices. Shipping costs vary on weight of items but even these are fair, even after ad... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, good price however some bottles of shower foam had leaked due to top popping up. Some bottles less than half left in bottle. Contacted customer support with photos. Customer support go... See more

Company replied

Rated 5 out of 5 stars

Everything about buying from MegaRetailer is excellent. The website is well set out, easy to order from and communications are great once you place your order. Delivery is always very speedy with good... See more

Company replied

Rated 5 out of 5 stars

When I ordered first time from Megaretailer I was a bit afraid as it looked too good to be true - I ordered something that was not available anywhere else due to manufacturer discontinuing it, so not... See more

Company replied


Company details

  1. Confectionery

Written by the company

MegaRetailer, for all your online nationwide, soft drinks, beers wines and spirits, confectionery, crisps and snacks, groceries, toiletries, household goods, pet care products and so much more… From crisps to chocolate, beer to biscuits, cleaning products to cat food, you’ll want for nothing at MegaRetailer. Forget the supermarket and other online retailers; we’ve made it our mission to get you your favourite brands at the best prices; that’s our promise. At MegaRetailer we take the stress out of shopping with our home delivery service. We deliver direct to your door throughout the UK, with fully recyclable packaging, all for just £4.99. For top top-class service and top-rated products at the best prices, why not give us a try.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,519)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great prices and qui k delivery, thank you

17 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you so much for your wonderful review. We’re really glad to hear you found our website easy to use and were happy with the prices and quick delivery. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 1 out of 5 stars

Order #5178

Order #5178. Ordered items online and paid outrageous £20 delivery fee to receive the items by courier. 7 days passed and no contact or tracking details received. Emails and messages through their website totally ignored. Called them to find out what had happened to my delivery to be informed that there would be a long delay processing deliveries. Then they changed their story to my items being damaged by their courier (DPD). Totally incompetent business. Only thing they got right was the refund. Avoid this amateur outfit as my experience was not a good one.

22 June 2026
Unprompted review
Megaretailer logo

Reply from Megaretailer

Thank you for your feedback. We are sorry that your experience did not meet your expectations. Your order was placed on 15.06 and dispatched on 17.06, with tracking information automatically sent at the time of shipment. Unfortunately, the order was sent in three boxes, all of which were damaged in transit by the courier. We received your first message on Saturday and a second message on Monday morning. We responded on Monday morning and updated you as soon as we received confirmation of the damage from the courier. Once it became clear that we were unable to replace the damaged items, we processed a full refund immediately.
We pride ourselves on providing a high-quality shopping experience. In this case, we did everything we could to assist and keep you updated throughout the process.
We understand your frustration, however, the damage occurred while the order was with the courier. We believe this feedback would be more reflective of the courier service rather than the service provided by us, as we acted promptly to resolve the issue. You can leave DPD a review here - https://bit.ly/3Gis9gO
If you have any further questions or would like to discuss this further, please do not hesitate to contact us at orders@megaretailer.com.

Rated 5 out of 5 stars

I just want to say I am very pleased…

I just want to say I am very pleased with my purchase I order them from you my grandson is non verbal and try getting hom to drink is difficult but he loves his shandy and thankyou for fast delivery Janice

10 June 2026
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Reply from Megaretailer

Hi, thank you for your wonderful review. We’re really pleased to hear that your grandson enjoys the shandy. Thank you also for your kind words about our delivery. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

My new go to

The food was such a good price and mostly had a long sell by date.
Everything was well packaged, and arrived quickly.
I will definitely be making the most of this wonderful company.
Many thanks all xxx

8 June 2026
Megaretailer logo

Reply from Megaretailer

Thank you so much for your lovely review. We’re really glad to hear you were happy with the prices, packaging, and delivery, and that the products met your expectations. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Fast delivery

8 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your positive review. We’re really pleased to hear you are happy with our quick delivery. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

So easy to order and came really…

So easy to order and came really quickly.

5 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your positive review. We’re really pleased to hear you are happy with our easy ordering process and fast delivery. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Shampoo arrived promptly

Shampoo arrived promptly, well packaged,and free bag of crisps to try!,thankyou

5 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your wonderful review. We’re really pleased your order arrived quickly and safely, and glad you enjoyed the little freebie too. If you ever need to get in touch, feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

First order- wow!

First time ordering and was really impressed! Very quick delivery and all items were packaged safely to avoid any damages.

Definitely recommend and will certainly be using again! :)

5 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your wonderful review. We’re really pleased your first order impressed you and that everything arrived quickly and safely!
If you ever need to get in touch, feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

What make my experience with mega…

What make my experience with mega reatailer is that it good for money and it has my favaer things to

5 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your kind review. We’re really pleased to hear you find us good value and that we stock your favourite items. If you ever need to get in touch, feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Great service being the only hitch?

It was the first time I used the online store.

I was skeptical. I was hopeful, but skeptical.

Honestly? My experience was great. Ordered, and my one hitch was that it came earlier than I was expecting. Which would have been inconvenient if I wasn't available to get it.

5 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your kind review. We’re really pleased your first experience with us was a great one. If you think you might not be at home, please let us know a safe place where the driver can leave your parcel. If you ever need to get in touch, feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Received with thanks

Received with thanks

5 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your kind review. We’re really pleased to hear we met your expectations. We always aim to provide reliable service. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your kind review. We’re really pleased to hear we met your expectations. We always aim to provide reliable service. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Bargains to be had!

Fast delivery, great items, great choice, good prices ...

4 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your fantastic review. We’re really pleased to hear you are happy with our selection of products, quick delivery, and great prices. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Loved my first time

Loved my first time buying with this company quick delivery low prices and a house now full of snacks

4 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your wonderful review. We’re really pleased to hear you are happy with our selection of products, quick delivery, and great prices. It’s fantastic to know your first experience with us was a positive one. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.
- Your reliable supplier of snacks - Megaretailer

Rated 5 out of 5 stars

Will shop again

Great products fast postage brilliant

3 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your wonderful review. We’re really pleased to hear you are happy with our selection of products and fast delivery. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Great prices and delivery was on time.

Great prices and delivery was on time.

2 June 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your wonderful review. We’re really pleased to hear you are happy with our quick delivery and great prices. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com.

Rated 5 out of 5 stars

Great products

Great products

20 May 2026
Megaretailer logo

Reply from Megaretailer

Thank you! We’re glad you’re happy with our products. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com or call 0800 012 9098.

Rated 5 out of 5 stars

Amazing value and very fast delivery

Amazing value and very fast delivery. Highly recommended.

26 May 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your wonderful review. We’re really pleased to hear that you’re enjoying our competitive prices and quick delivery. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com or call 0800 012 9098. Thanks again for choosing Megaretailer.

Rated 5 out of 5 stars

Outstanding Service

This was my first time placing an order with this fantastic company and the service I received from beginning to end was exceptional. The communication was perfect as was the packaging and I thought I was good at neat gift wrapping as well as the products inside being pristine.
I will "DEFINITELY" be ordering more from Megaretailer in the near future.

29 May 2026
Unprompted review
Megaretailer logo

Reply from Megaretailer

Hi, thank you so much for your wonderful review. We’re delighted to hear that your first experience with us was exceptional and that you were happy with the communication, packaging, and product quality. We really appreciate your support and look forward to your next order.

Rated 5 out of 5 stars

Easy to order the products and regular…

Easy to order the products and regular notifications for when it was being delivered

21 May 2026
Megaretailer logo

Reply from Megaretailer

Hi, thank you for your great review. We’re glad to hear you found the ordering process easy and felt well updated throughout your order and delivery. Thanks again for choosing Megaretailer.

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