I found lovely bargains on this website, they arrived well packaged,in first class condition, also very reasonable prices. Shipping costs vary on weight of items but even these are fair, even after ad... See more
Company replied
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Quick delivery, good price however some bottles of shower foam had leaked due to top popping up. Some bottles less than half left in bottle. Contacted customer support with photos. Customer support go... See more
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Everything about buying from MegaRetailer is excellent. The website is well set out, easy to order from and communications are great once you place your order. Delivery is always very speedy with good... See more
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When I ordered first time from Megaretailer I was a bit afraid as it looked too good to be true - I ordered something that was not available anywhere else due to manufacturer discontinuing it, so not... See more
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Company details
Written by the company
MegaRetailer, for all your online nationwide, soft drinks, beers wines and spirits, confectionery, crisps and snacks, groceries, toiletries, household goods, pet care products and so much more… From crisps to chocolate, beer to biscuits, cleaning products to cat food, you’ll want for nothing at MegaRetailer. Forget the supermarket and other online retailers; we’ve made it our mission to get you your favourite brands at the best prices; that’s our promise. At MegaRetailer we take the stress out of shopping with our home delivery service. We deliver direct to your door throughout the UK, with fully recyclable packaging, all for just £4.99. For top top-class service and top-rated products at the best prices, why not give us a try.
Contact info
United Kingdom
- 0800 012 9098
- megaretailer.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good price fast delivery
10 April 2026
Reply from Megaretailer
Hi, thank you for your great review. We’re pleased to hear that you found our prices reasonable, and the delivery was quick. We really appreciate your support.
Extremely disappointed
Extremely disappointed. Supplied expired goods and then refused a return by citing a 14-day policy that ignores the Consumer Rights Act 2015 30-day right to reject. Avoid this seller if you value your consumer rights.
Reply to Mega retailer : This PR nonsense might work on the paid reviews you get, but anyone taking a close look at your genuine one- and two-star feedback can see exactly how you operate. Stop using DPD and your terms and conditions as a shield to avoid taking genuine accountability for your poor service.
It is basic business sense that retaining a customer is vastly cheaper than acquiring a new one. Thanks to your stubborn refusal to resolve this properly, you haven't just lost one customer today, you have just lost four: Shariful Alam Ullah, the staff at Pride of Sylhet, John Malone, and David Dansbury.
You guys need to take a long, hard look at your customer service practices and start treating people with actual respect instead of reading off a corporate script.
23 April 2026
Unprompted review
Reply from Megaretailer
Hi, we’re sorry to hear that you feel disappointed. We would like to clarify a few important points for transparency.
We fully respect and comply with consumer rights and legislation. Once we received your message raising concerns about the best‑before date of the item, we responded promptly.
The product was past its best‑before date, and this information was clearly advertised on our website at the time of purchase. Purchasing such items is entirely optional, allowing customers to make an informed choice before placing an order.
We understand that the customer may not have noticed this information at the time of purchase. For this reason, we offered a return on two separate occasions during our email conversation. Unfortunately, those return options were not taken up at the time. By the time a return was requested, the 14‑day period allowed under our Terms & Conditions and the Consumer Contracts Regulations 2013 had already passed.
As previously explained, the item supplied matched the product description and was sold at a discounted price reflecting its best‑before status.
We always aim to resolve concerns fairly and remain open to constructive communication. If the customer wishes to discuss this further, we encourage them to contact us directly so we can review the matter again.
Thank you for taking the time to leave your feedback.
Reply from Megaretailer
Hi, thank you for your great review. We’re pleased to hear that you were happy with our communication, product range, and fast delivery. We really appreciate your feedback.
Efficient
Simple to place order. Price was reasonable & delivery was quick.
Will definitely buy from them again
27 April 2026
Reply from Megaretailer
Hi, thank you for your great review. We’re pleased to hear that you found ordering simple, our prices reasonable, and delivery quick. We really appreciate your support and look forward to welcoming you back again very soon.
Everything i ordered arrived intact and…
Everything i ordered arrived intact and with good speed and it saved me from having to carry heavy items from the shops.
If you get the chance give it a go.
27 April 2026
Reply from Megaretailer
Hi, thank you for your lovely review. We’re really pleased to hear that everything arrived safely, quickly, and helped save you the hassle of carrying heavy items. We really appreciate the recommendation and hope to welcome you back again soon.
Excellent range of products at very…
Excellent range of products at very competitive prices
23 April 2026
Reply from Megaretailer
Hi, thank you for your great feedback. We’re glad you found our product range excellent and our prices competitive. We really appreciate you taking the time to leave a review.
Reply from Megaretailer
Hi, thank you for your great review! We’re pleased to hear you were happy with our prices, fast delivery, and packaging. We hope to shop with you again soon.
From ordering to receiving my order…
From ordering to receiving my order was excellent service. Will definitely order again.
14 April 2026
Reply from Megaretailer
Hi, thank you for your review! We’re delighted to hear that you received excellent service. We look forward to your next order. If you have any questions, please don’t hesitate to contact us.
Branded cleaning products half price
Got a lot of cleaning products half price but, check bulk orders carefully as I had 3 air fresheners missing. They also have introductory prices on some products so, the price increase later on.
17 April 2026
Reply from Megaretailer
Hi, thank you for your review and for taking the time to share your feedback. We’re pleased to hear that you were happy with the great deals on our cleaning products. This is the first contact we’ve received regarding the missing air fresheners. We always encourage customers to let us know as soon as possible if there are any issues with an order, so we can look into them promptly and resolve them where we can. We continually strive to deliver exceptional service and really appreciate your comments, which help us improve. Please don’t hesitate to reach out straight away if you ever have any questions or concerns in the future.
Found the website whilst looking for a…
Found the website whilst looking for a product on Google. Excellent range of products ( spirits in this instance ) and very competitive prices. Communication very good and will happily use again very soon.
20 April 2026
Reply from Megaretailer
Hello, thank you for your great review! We’re pleased to hear that you found our range and prices competitive, and that you were happy with our service and communication. We look forward to welcoming you back again very soon.
Very happy with megaretailer,super…
Very happy with megaretailer,super quick delivery.
24 April 2026
Unprompted review
Reply from Megaretailer
Hello, thank you for your fantastic review. We’re thrilled to know that our delivery service met your expectations. If you have any questions, please don’t hesitate to contact us.
Nearly two weeks since I ordered,resolved
Nearly two weeks since I ordered, no sign of it and nothing from ‘mega retailer’ Happy to say, company reached out to me after finding out courier had lost the shipment and resent on a next day delivery, thanks
9 April 2026
Reply from Megaretailer
Hi, thank you for contacting us regarding this issue and for updating your review. We’re sorry for the initial delay with your order and appreciate you bringing it to our attention. We always aim to deliver the best possible service, and once we became aware of the courier issue, we took action promptly by resending your order via express delivery. Thank you for your understanding and patience. Please don’t hesitate to contact us if you need any further assistance.
I have bought from many a discount…
I have bought from many a discount online store and I have never seen more careful and exceptional packing. There were no breakages,it didn't feel like someone was throwing stuff in to the boxes from the other end of the room causing breakages and chrushing food items. I am super impressed, I actually felt like a valid customer when I received the goods. The products are as described, delivery and dispatch we also good. Thank you guys l! It's the little things that make the difference and you did the little things incredibly well!!!
15 April 2026
Reply from Megaretailer
Hi, thank you for your wonderful feedback. We’re delighted to hear you were impressed with our careful packing, product quality, and delivery. Your kind words really mean a lot to our team. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com or call 0800 012 9098. Thanks for choosing MegaRetailer.
Perfection
Absolutely fantastic within every way possible . I got a wee surprise also .. 👍🏻👏🏻😃😃 I received 4 free cans of energy juice and 2 packs of cookie dough M & M’s with my order .. wonderful .. I’m so happy 😀 . Much appreciated . I Highly recommend to everyone 🤙🏻👏🏻😃😃😃
21 April 2026
Unprompted review
Reply from Megaretailer
Hi, thank you so much for your fantastic review! We’re delighted to hear you enjoyed the surprise extras and that your order made you so happy. Your kind recommendation really means a lot to us. Thank you for being our loyal customer.
Worth trying
Very competitive price and reasonable delivery cost. Delivered quickly and well packaged. Easy to order and pay. I will use again.
14 April 2026
Reply from Megaretailer
Hi, thank you for your great review. We’re pleased to hear you found our prices competitive and that your order was delivered quickly and well packaged. If you ever need to get in touch, please feel free to email us at orders@megaretailer.com or call 0800 012 9098. Thanks again for choosing MegaRetailer.
Misleading Dates and Poor Quality Food
Very disappointing experience.
I ordered Nido milk powder where the website listed a “best before” date, but the tins I received were marked “EXP” on the base, which is confusing and misleading.
The product was already 8 months past that date, and when I used it, the milk smelled and tasted off, so clearly not of acceptable quality.
Customer service insisted it was still “safe to consume” and refused to cover return postage, despite the quality issue. They relied on their terms and conditions rather than taking responsibility.
Selling food in this condition and then dismissing customer concerns is not acceptable. I would not recommend buying food products from this retailer.
Hiding behind terms and conditions while selling substandard food is unacceptable. Very poor customer service and I would not trust them again.
13 April 2026
Reply from Megaretailer
Hi, we’re sorry to hear you’re unhappy with your experience. The product’s best before date was clearly displayed on our website at the time of purchase, and the item was sold on that basis at a discounted price. A best before date refers to quality, not safety.
As explained previously, you’re welcome to return the item if you’re not satisfied; however, return postage is only covered if incorrect information was provided on our website. We appreciate your feedback and regret that this did not meet your expectations.
Reply from Megaretailer
Hi, thank you for taking the time to leave us this positive review. I’m really pleased to hear you were happy with our service, pricing, and quick delivery. If there’s anything we could do better, we’d love to hear your feedback. Please feel free to message us at orders@megaretailer.com or call us on 0800 012 9098. Thanks again!
Great service
Great service, much cheaper in price than most shops. so cheap I took the last 8 of same item. Qyick delivery and had a free bag of crisps and m and ms thanks will buy from them again.
13 April 2026
Reply from Megaretailer
Hi, thank you for taking the time to leave us such a fantastic review. We’re really pleased to hear you were happy with our service, found our prices much cheaper than other shops, and that your order arrived quickly. We’re also very happy to hear you’re enjoying the freebies included with your order. We truly appreciate your support and are delighted to hear you’ll be shopping with us again. If you ever need any assistance, please feel free to contact us at orders@megaretailer.com or call us on 0800 012 9098. Thanks again!
Reply from Megaretailer
Hi, thank you for taking the time to leave us a 5‑star review. We’re really pleased to hear your order arrived quickly and that you were happy with the price. If you ever need any assistance, please feel free to contact us at orders@megaretailer.com or call us on 0800 012 9098. Thanks again!
Reply from Megaretailer
Hi, thank you for taking the time to leave us a 5‑star review. We’re really pleased to hear you had a great experience with us.
If you ever need any assistance, please feel free to contact us at orders@megaretailer.com or call us on 0800 012 9098. Thanks again!
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