megabus.com Reviews 

Have taken Megabus a dozen times traveling between Ottawa and Toronto. The estimated times are usually off by around 30 minutes but overall it is a smooth ride. It is not until recently that I encounter problems. We have very bad snowy weather in Ontario and my scheduled bus ride got canceled and canceled again and again. Wasted multiple days on this bus when I could have just taken the train..... or other buses provided by other companies...

I'm not even mad about the cancelation of my scheduled ride... I understand mother nature can be bad sometimes.... and they need to be responsible for the safety of their customers. There are two huge things that I am mad about.

Firstly, the cancelation notification..... It takes me around 3 hours to get from where I live in Ottawa to the bus stop at St. Laurent station, so I usually leave early. However, the cancelation email is not sent out until 1 hour before departure..... At that time I am almost there at the station. Which means I need to spend another 3 hours to get back home.... I can't even imagine the people who don't have a place to stay in Ottawa.

Secondly, the customer service is horrible. It takes them forever to answer the email send to them. And they don't even answer the question. The answer is some random copied and pasted message from their Q and A on their website. Their customer service phone call is even worst, not only did I have to wait multiple hours for a callback but the customer service representative don't know anything. I ask them if they can confirm a time for a trip that won't be canceled but all they can say is "I don't know" or wait for the email...... THAT IS SENT OUT 1 HOUR before departure !!!

Overall Flixbus is probably better or train......

My daughter had to stand in the cold for 3 hours waiting for a Megabus from Reading to Manchester. Their communications were inaccurate or non existant. They blame traffic and rail strikes but I blame them for not communicating properly so people are left literally out in the cold.

Canceled my ticket right before the trip.
Make customers panic and book the wrong ticket so that they don't give refund.

My mother, elderly 88 y/o, was left behind when she went in to use the restroom. Passengers informed the driver and he had no compassion. An hour a half before my sister spoke with the driver and wanted to make sure my mother was in close proximity for the very reason and still was very negligent. The store clerk told us that our mother was very shaken in a way that he was concerned with her possibly having a stroke or heart attack. This is unacceptable. We have a picture and a small video of the driver.

Racist driver with extremely uneducated attitude

Took 4 trips with Megabus between Montreal, Toronto and Niagara.
The buses left on time but they all arrived at the destination late by 1hour.
While coming back from Niagara to Toronto, not having known better, I booked the bus that takes stops on the way. The extra stops made the bus arrive late by 1 hour for a distance that was only supposed to be 2 hours.
Also, the instructions of the bus’s departure location are very unclear. Tickets usually only say “bus terminal” without providing any pin code or lane address. Very hard to navigate to the right spot.
The wifi wasn’t working on any of the buses. Don’t count on getting wifi on this bus.
Overalll, the bus was only $30 cheaper than via rail but for a significant uncomfortable service. I wouldn’t choose this option again. I’d rather choose carpool in desperate times.

In addition- my friend had taken this bus service between London to montreal during a snow storm. The bus had technical difficulties on the way which caused the bus windshield to not have enough vision. However, the bus driver kept driving the same damaged bus till montreal at snail pace. I don’t know if these buses are regularly maintained.

I needed a late bus to return from Philadelphia to NY on 11/24 Thanksgiving day. Megabus had an 8:20pm bus so I paid online and received confirmation and a reservation number for it. Late on 11/22, I received an e-mail that the trip was cancelled and therefore so was my reservation and that I could reschedule or get a refund. I went online to reschedule and the only time available was at 2:30 (which was the time I was arriving in Philadelphia)! So I had to go for the refund.

WARNING - - Only the ticket price will be refunded ($19.99) NOT THE PROCESSING FEE of $4. So even though MEGABUS CANCELLED MY trip, I got stuck paying $4.00 for a trip that never took place. OUTRAGEOUS!!!

I waited for an hour for a bus at Edinburgh Airport, it did not arrive. I complained to Megabus customer service and was informed that any delay less than 2 hours I don’t qualify for a refund.

The few times I have had to use this service have been terrible, never on time(and I am usually at the first stop). Most recently (today) I expected to take a trip from Philadelphia to NYC on thr 4:20 bus. At 3:53, I get an email saying the bus was going to be an hour late, but to wait at the bus stop because mayne not, I guess. I got on the 5:20 with no idea if I was expected to, since there was zero communication from the company after that last email. People have to ask to leave work early to make these trips sometimes. Megabus, if you can’t handle the schedule, then change it. Once I got on the bus, it literally smelled like sewage. This is a last resort if you need to travel at the last minute, but if you can, try Amtrak, if you book with enough time you can get tickets for $18- literally the same price as this s* service.

I’ll start with the only positive thing I can possibly mention: our bus was only 5-10 minutes late.
My son and I have paid extra to sit on top and at the very front, but sorely regretted this extra cost since the seatbelts are not in good working order. Fortunately, the seats next to ours were vacant, so my son could sit there instead using the …. equally broken seatbelt 😳. The seats are cracked and not at all comfortable.
You can’t charge your phone with a normal usb, and the plug only works when you sit completely still, otherwise it falls out, and of the two, only one can be used.
I wish I had checked the reviews before buying as I’m sure I would have chosen a different company. Now just hoping the bus will arrive on time and that the driver doesn’t have to hit the brakes too hard so we’ll get seriously hurt on the windshield.

the bus was comfortable but the rest of the service was not fine!!!
our bus was delayed by 1h and 30 min,then the bus broke down at a station and now it’s not certain if it still comes.

Hot garbage juice! The bus was supposed to come at 7:50 pm on Saturday. We stood around and waited and waited and asked when the bus was coming. Finally around 8ish, the agent informed us that the bus has been cancelled because they didn't have a driver. But we could wait for the 9:50 bus. Somebody asked what if that bus doesn't have a driver. The agent said he doesn't know until he gets the information from The Yard. So I left and caught a train back to Philly. When I called customer service for a refund, they said that they couldn't because it showed that the bus came at 8:25 pm, which is a lie, but I could take a redemption code. I don't want a redemption code. I want my money back. Lies that the bus came at 8:25 pm, because I saw people I was in line with still roaming around trying to pass time until the bus came

I took the megabus from Toronto to Montreal on Sept 2. The Scarborough Town Centre bus station was so hard to find (no signs anywhere) that I thought I was going to miss the 6pm bus (the last bus to Montreal). The bus was late by 1/2 hour (6:30pm departure). In Kingston the bus driver left the bus with all the passengers inside and told us that we need to wait for another bus driver to drive us to Montreal. That driver was late by ONE hour and then took a break. We were supposed to arrive in Montreal by midnight but we ended up arriving at 1:30am. It was such a horrible experience that I will NEVER take megabus again. You are better off to take VIA Train!

The bus did not come at the bus stop Friary Gardens, Cardiff at the scheduled time 14h50, although I arrived at the bus stop at 14h35 which was 15 minutes ahead of the scheduled time for departure.

Furthermore, the tracking for the said bus was still unavailable around 1 hour after.

I tried in vain to reach the call centre and was put on hold for more than 10 minutes and had to hang up.

Therefore, I was left with no other option than to purchase another ticket for the coach scheduled at 15h55, which didn't arrive until 16h20.

Due to the delay, I missed the transfer transport to my hotel and had to book an Uber.

There was another passenger who waited for this bus and the bus never arrived at that particular bus stop.

When I logged a complaint with the customer service, they insisted that the bus made the trip and as per the terms and conditions, they were unable to process a refund for the ticket.

On July 29th I booked a trip from Buffalo to Toronto. The bus was over 90 minutes late. On the way to Toronto the glass shattered injuring the seat occupants, including myself. They asked that I give them 5-7 business days to correct the matter and make it right. After over 20 business days and two additional emails to customer service, no response. Terrible service, terrible non-existent customer service. It was my first time using their services and my last. They need to be held accountable.

EASILY the worst bus service that has ever existed. I used mega bus a couple months ago and had ZERO a/c on my return trip home. 4 hours of agonizing swelterizing heat in June. I complained and received credits for another trip since these incompetent clowns don't do refunds. Like a fool, I reluctantly used the redemption codes for a "free" trip to Philly...and here I am stuck, waiting for a bus that's OVER AN HOUR LATE. We're given zero notifications as to what is going on. I had to call customer service to get an ETA (8:23pm, as opposed to the original time of 7:10!), which I doubt is true since megabus is incapable of doing anything right. Shame on me for believing that I could get at least ONE experience where these clowns provide the bare minimum in service. Awful, supremely poor service. Never again!

I wanted to visit my family in Toronto, then they were all hit, one by one with COVID. I asked Megabus if I could have an open ticket, explaining my problem. I was advised to choose another date and pay another $7.00, which I did. My granddaughter is now suffering complications and I have no idea as to when I may visit. This, of course, is meaningless to Megabus, and now I must forfeit my entire ticket. No, I will not rebook with Megabus, nor will I ever recommend it to others. Things happen in families, but Megabus is unbendable.

This company deserves ZERO stars . Worst transportation service I have ever experienced. Half the stuff onboard is broken . I paid extra for assigned seating which were more uncomfortable then general seating . There are zero rules or expectations on board . It's a free for all . Customers are allowed to be unsafe and cause hazards .
We had to crawl into the luggage area underneath to retrieve our luggage afterwards because it had been thrown so far back that it was unreachable. Customer service is appalling. They cut and paste the same message over and over . No acknowledgment of any issues and no recognition of any customer suggestions.
Public transportation at less then half of this bus service and a much better experience, then this horrific company .
They advertise free wifi and plug ins. FALSE . Half of the seats don't recline. Broken .
Please DONT waste your time with this company . I recommend Flixbus , Peter Pan or greyhound .

WORST! What was supposed to be a 4 hour at the most drive from nyc to Boston turned out to be 6 hours and no traffic! Driver took us north through Manhattan which took forever and then upstate and all the way west into Nyack before he circled around. 2 hours in everyone was wondering why we were still seeing the same view of the city. We left in the morning there wasn’t a hint of highway traffic. Then he went the longest route upstate . I’ve driven between these 2 cities hundreds of times and taken buses- never saw this long pointless route. He just wasted everyone’s time and constantly braked jerking us all around needlessly. And now everyone will have to deal with rush hour in Boston on account of how late we were and pay twice for our Ubers. Total incompetence they should be out of business

It's my first trip on bus ... It has been 30 mn since départor ... And so far it's hell of mess... In the whole bus there are aproximitly 80 places ... But just few peopole has there seat's number .. and the others don't .. me my self i didn't find a place because every time you chose a place .. some body would came and tell you .. that it's his place ... God is it so déficcult to give every one a place number !!! Stupid company.. with out mentioning that i couldn't reseve a ticket online because evry time the opération failed ...and finaly you need to call them and pay extra 7 dollars for boking by phone ... That's so fu**ing stupid