megabus.com Reviews 

Unprofessional, Irresponsible and Reprehensible. They will leave you stranded without warning.

Nice work Megabus

You left my young son stranded at a bus stop in Minnesota waiting for a bus to Madison Wisconsin.  No communication on your part that the bus had been cancelled.

He spent money on Uber to get to the bus stop.

Then, while stranded at the bus stop, he had to wait on the phone line for an hour to get through to you to find out the situation.

Then he had to find another service

Then he had to UBER to a new bus stop with a more reliable service, incurring a further charge.

And he missed his pick up ride on the other end so had to UBER on that end.

And he missed the event he was going to (a concert)

Total cost to him of your complete lack of professionalism was over $175.

And to add insult to injury, you didn't even refund the full amount.

You've got ONE JOB as a bus company.....to show up or communicate that you won't be there.  If you can't even do that, you should just close shop.

Shabby smelly no leg space they are delayed uncomfortable

I am giving 2* because service is on time and drivers are polite and nice.
Other than that, did not realise a budget trip including extra payment for a front seat meant suffocating with a toilet smell the entire 3h journey. Guess seats 1 and 2 are above the downstairs toilet and by end of the day, the smell is faint-inducing. My dad went to the toilet itself and said he almost suffocated from disgust and smell. I get it is cheap, but it shouldn't be at the cost of not being able to breathe.

I would like to congratulate Megabus, buses on time, friendly drivers and staff. I will be honest that I normally take the train but due to the strikes I used Megabus. I will now continue to use Megabus. Really well done

Always late megabus is a joke never getting megabus again

I’ve taken Megabus before and it has been fine. People listen to music without headphones but majority of my trips with them have been bearable. Last experience with them was hell on earth, got to the pick up location early and was in the right spot. Saw another bus that wasn’t Megabus pull up at least 15 minutes earlier and then leave, the bus that Megabus uses pulled around 5-10 late and just drove past the location, never stopping. After waiting 20-30 minutes after my departure time I call customer service and wait on hold for a bit being transferred and then being told they can’t locate my bus. After calling 4 more times waiting 20 minutes to 40 minutes on hold each time being told the same thing, I am finally told sorry your bus was on time and you missed it. I had waited for the bus for at least 5 hours that never stopped and nobody could find finally to be told it’s my fault. BS excuses and crap information given. Wouldn’t recommend unless you want to deal with that

The Megabus we travelled on today 17/06/22 which was the 12.15 was late by about 15 minutes. Then when we got on, we did not know what we were in for as it stands it was the hottest day ever in Bournemouth. There were no aircon facility and it was a horrible journey for us boiling with everything so secluded with no air whatsoever, which is not good enough for health reasons as well. We customers deserve better for the fares we are paying. Knowing fully well that in recent times we hear such positive news about Megabus and its improvements etc. It was not so as it says. So seeing is believing. I did complain to the driver and he said they gave him that coach and that it is not his fault and that we should complain.

I tried purchasing some tickets to toronto with megabus but it kept rejecting my card. I have taken megabus 2wice and i have never had this issue. it kept saying the order could not be completed and my account was not charged. i tried a couple more times as i have already called my bank and they said nothing was wrong with the purchase. Alas, i opened my transaction only to discover megabus has taken. $500 from my account 4 times. I called them and sent an email stating my concerns, they never sent me a ticket and they have stolen money from my account and their customer service buffoons kept saying they will pass my concerns to a supervisor who will call me back. They never did. I am taking this case to my bank to file for a fraud case and i will definitely be suing megabus. Never again! i will rather walk to toronto from montreal than use this transport system. Please STAY AWAY.This is a Fraud!!

Carl Bradly of Atlanta, Ga was very helpful respectful and he met me across the street to help with my bags.. it was so helpful because my foot was really hurting and he had no idea. He was very pleasant and very protective over the people riding the mega bus in Atlanta. I felt very safe!

I was supposed to take a Megabus at noon today from Boston to NYC. Noon cane and went, no bus and no communication from Megabus. I calked them and was tokd that they couldn't track the bus and to call back in 10 minutes . So I called back and was told the bus was 69 minutes late. I guess the tracker was all of a sudden working . I asked for a refund and was told they did not give refunds. I finally just decided to take Flixbus because I did not trust what Megabus was telling me.
Thanks, Megabus! And their online bus tracker said the bus was on time, by the way. Awesome.

I am sitting in the bus right now from Bristol to Leeds. While booking, I was told the bus would be a double decker and I paid extra to book the front-most seat at the top. I intended to have a beautiful scene during the journey and this was the most exciting part of my trip.

However, some other bus came which was neither a double decker nor having a wifi. This hinders my plan of working on the bus as well.

I have been told that when I send a mail, I will get the extra money I paid for the seat back, but it doesn’t help me enjoy my trip at all.

I am highly disappointed. This is very upsetting.

Tried multiple times to book tickets online. Used 2 different credit cards, logged in as a guest and also used my actual account, continually told there is something wrong with my billing address or my credit card. Called both of my banks, they told me they see the attempt but then Megabus pulls back the charge. The problem is Megabus, not either of my banks. Called Megabus customer service. "Joe" tells me that my cards were flagged by some algorithm but he can't say why. He told me to have someone else buy my ticket and have me pay them back. What a stupid option. I told him to book it over the phone. He said he can't take my credit cards because they've been blocked. I told him that when I can't book online, I always call and someone books them over the phone for me. He says that's impossible. I tell him to look at my history but he says his system is down. He then says, call back later, is there anything else I can do for you? I tell him I want to talk to a supervisor. He tries to transfer me but after 60 seconds he says there's no one available and I should call back in 10 minutes. I hung up on him, called reservations, the woman booked my ticket using the credit card that Joe said was blocked, and I got my reservation. Apparently, this is a scheme they now use to drag a $7.00 phone booking fee out of people who they intentionally block from paying online. I will never buy a ticket from these dirtbags again.

Never again will I use this service. It is the lowest of the low. It just screams of nasty and filth. This company does not bat an eyelash if the bus inconveniences it’s customers by picking up and/or arriving severely late which was my last straw with this service. The buses use to be modern, clean, had 2 levels, all of that. Not anymore. It’s the exact same level as Greyhound now trust me. Passengers sneezing and coughing throughout an 8+ hour ride, nope I’m good I was paranoid for myself the entire time and I made sure not to get out of my seat not once with my belongings tuh!

Not good services , the bus from Heathrow to Cardiff delayed two hours without giving any reason , we waited in cold weather outside Heathrow airport , no one knows the reason , I never book with them again

Terrible payment experience. Had to do the payment many times, until the price was risen. This company is pathetic

Big Liars!!!! The customer service will stoop doen to any level to not refund you the money. Its ok dont refund but atleast DON'T LIE!!!

If I could give 0 stars I would. Big trip I've been looking forward to for weeks and this stupid company decides to cancel due to "inclement weather" less than 24 hours in advance. This level of irresponsibility while only offering a refund instead of compensating the customer properly for the inconvenience is honestly just embarrassing for them. I will not be using Megabus again due to their incompetence and neither should anyone honestly.

Megabus have made it all too easy for someone to steal my suitcase from the underneath luggage compartment which contained over £500’s worth of clothes, jewellery, and accessories. While they insist on packing your luggage onto the bus they leave every to take their luggage in a frenzy.

I have since looked online and seen this is a common occurrence on ONLY MEGABUS JOURNEYS, I have used other coach companies such as National Express and they have taken care of my personal belongings whilst in possession of them.

I would also like to add that despite the relatively high ticket costs the bus itself was filthy, had a terrible smell and had unbearably jagged and uncomfortable seats.

They also show no regard for enforcing COVID 19 restrictions such as having the passengers wear face masks and the reckless driving made me and my partner fell quite frankly unsafe.

A few hours before arrival I asked megabus (customer operations) to change or refund my ticket because my flight was delayed.
They simply answered, no our tickets are non refundable....
A good company would be more customer minded and in a situation like a delay of flight, which is possible to check, more flexible.

my wife and i took a bus from miami to orlando…it was so weird because when the bus started the trip just my wife and i were the only passengers, after that it stopped 5 minutes after leaving the station…the driver told us He said that the bus had been damaged and that they used us to get off, we got out and walked back to the stop and only after taking more or less 20 steps the driver started the bus and left... it was so obvious that it was not the trip with only 2 passengers who didn't mind leaving us in the middle of the street without at least returning us to the stop... call costumer services and it took a long time to assist me and resolve at least the return of the money!