Meermin customer service is prompt, professional, and very helpful. I was stuck between which size I should choose and upon contacting their customer service on their email, I received very accurate a... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Meermin Shoes
Written by the company
At Meermin, we are dedicated to crafting properly made, timeless footwear that delivers exceptional value. Specializing in Goodyear-welted shoes, we focus on combining traditional craftsmanship with modern distribution. Every pair is carefully crafted using premium full-grain leathers sourced from some of the world’s finest tanneries.
Our philosophy is simple: deliver radical value by focusing on quality and eliminating unnecessary markups. Through our direct-to-consumer model, we are able to offer meticulously crafted footwear at a fraction of the cost typically associated with products of this category. We believe that well-made shoes should be an attainable investment.
We are proud to have retail stores in New York, Paris, and Madrid, allowing customers to experience our footwear & service firsthand.
We take pride in upholding the principles of craftsmanship quality, service and value.
Contact info
United States
- meermin.com
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Top marks across the board
Asked for some advice regarding sizing, the reply was quick and cordial. I ultimately followed their advice and the fit is perfect. Delivery was fast and offered precise tracking throughout the whole process. Shoes are well made and the leather is beautiful, nearly impossible to think you could get a better deal for this price point.
Really easy process to return shoes
Really easy process to return shoes. Ordered one size too small and was easily able to send them back and get the correct size. The shoes themselves are fabulous! Way better in person than you can see from images online.
Great customer service and beautiful
Great customer service and beautiful, well-made shoes at reasonable prices.
The Chelsea boots are beautiful
The Chelsea boots are beautiful. I would have given 5 stars, but along the welt you can see what appears to be glue also - that’s the quality you get from China.
The shoes are exactly what I was…
The shoes are exactly what I was looking for. They are great-looking, comfortable and well made. Excellent customer service and fast shipping.
Excellent Customer Service
Meermin customer service is prompt, professional, and very helpful. I was stuck between which size I should choose and upon contacting their customer service on their email, I received very accurate and helpful responses which helped me choose the right size based on 3 foot measurements. All of this was done online between two different parts of the world and without the hassle to visit a shop (which did not exist anyway in my country). Thank you Meermin and I await to test the quality of the shoes (11.5 Black Calf - G) once it arrives!
The shoes are fantastic, shoe trees too big
The shoes are fantastic, but unfortunately the shoe trees don’t really fit inside, even though they are supposed to be for this shoe size. Shipping went smoothly and the delivery arrived quickly. However, the shoe trees are quite frustrating…
Excellent service
Excellent service, with a knack for explaining things and finding options and alternatives. The girl who helped me had blonde, slightly wavy hair and light-coloured eyes. Thank you.
Just bought but seem to be very good…
Just bought but seem to be very good quality and look great. I went half a size down and they fit perfectly
Great loafers
Disappointing.
I ordered 102635 - BLACK FREUDENBERG shoes which are advertised to have JR soles. The shoes the were sent to me do not have JR soles. Clearly JR soles are a premium sole and I was disappointed that this switch was made. If JR soles are no longer available it should have been removed from the product description and specs on the website.
Knowledgeable staff and (exceedingly!!)…
Knowledgeable staff and (exceedingly!!) comfortable shoes that look great and genuinely feel great. A very positive experience; i look forward to being able to purchase more.
Shoe quality is high and product…
Shoe quality is high and product received matches the picture.
Ease of ordering and speed of delivery…
Ease of ordering and speed of delivery were great.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
