medimops Reviews 

Fair prices, safe deliveries

Wanted to buy a second hand book that was supposedly in very good condition and with a much lower price than other similar copies (£9 versus £25 and over). The price made me suspicious that the book might not be in English, so I thought I'd send a quick message just to confirm. I am now stuck in a never ending cycle of copy pasted replies from customer service, who seem to make it a point to not reply to my question, but instead remind me that they take the utmost care in penning their item description (shame it doesn't contain the one bit of information I need). I'm annoyed now and I don't trust them enough to buy from them.

ONCE AGAIN, ORDER WAS ALREADY DELIVERED!!! ARE YOU ENJOYING YOURSELF?
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Your order has already been shipped and will be delivered in the next few days. We kindly ask you for your understanding that we cannot state an exact date.
Please let us know if we can give you any further assistance.
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WOULD YOU PLEASE STOP WITH THIS NONSENSE!?!? I HAVE ALREADY TOLD YOU ALL THE PARCELS ALREADY ARRIVED AND YOU CAN CHECK IT ON YOUR SYSTEM, AS THEY WERE TRACKED!!!
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We are really sorry that your order has still not arrived.
In a few rare cases, delivery may take up to 20 working days.
We hope that your order will be with you within the next few days. In case your order should not arrive, please get back to us.
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Sorry, but are you really making fun of me? Why are you ignoring my question again and again? This is really ridiculous - do I really need to take this to another level and copy and paste our email conversation everywhere on social media, TrustPilot, Yelp, Verbraucherschutz and others? Why are you treating your customers like id*ots?
I HAVE ALREADY RECIEVED ALL THE SEPARATE PARCELS OF ORDER 249977164 (AS YOU CAN SEE IN YOUR SYSTEM)!!!!!!!!!!!!!!!!!!!!! THIS EMAIL IS A CONTINUATION OF THE FIRST EMAIL, WHICH WAS A REPLY TO AN INFORMATION ABOUT ONE OF THOSE PARCELS, BUT YOU DIDN'T BOTHER TO CHECK THAT EITHER!!! THAT PARCEL SHOULD INCLUDE • the big one - EAN 5489332785147 - CD. BUT IT DIDN'T. IT INCLUDED SEVERAL OTHERS DAMAGED AND DIRTY CDs.
Why are you acting like that? Why don't you take responsibility for the mistakes you have made? Why are you still in business?
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Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days.
Thank you very much for your understanding.
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So you have shipped the big one - EAN 5489332785147 - CD separately?
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Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days.
Thank you very much for your understanding.
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Sorry, after this experience, I will never place any order with you. And what about the item you didn't ship? Why are you keep ignoring that part?
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we cannot reship your order because we only ship current orders from our warehouse .
Goods, which we have received back, will be separated after receipt, stored and then returned to our shop.
Due to the large number of parcels that we send and receive back each day, we cannot intervene separately here.
As soon as your return has been processed by our logistics department, we will refund the purchase price.
If you are still interested in the items, please place a new order with us.
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Why can't you send the replacement? Why should I do something you messed up? And what about the missing item? Are you at least going to send that?
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We are really sorry for shipping a defective or poor item. Of course, we assume in your case the return cost of returning the goods. We kindly ask you to send back the goods on the most low-priced mode of reshipment, also uninsured. Please let us know the exact amount of the return shipment costs for a refund.
As soon as the item has arrived, we will refund your order (shipping and return costs included). After receiving your confirmation, please tell us the exact amount of the return costs.
Unfortunately, we cannot send a replacement. We kindly ask you to place a new order.
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Hello,
why are you ignoring everything I just wrote??? Both parcels already arrived, the missing item was in the one I have referring to. And what about those damaged CDs that by far didn't match your description? Is this reply some sick joke from your team? :-( Or you just don't read your customer's emails and respond automatically? This is by far the worst customer experience ever. :-(
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Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days.
Thank you very much for your understanding.
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Hello,
as you can see, I have ordered quite a lot of CDs from you, but unfortunately most of them are not in good shape. Almost every CD has very dirty and scratched case, some of the CDs are also dirty and a bit scratched. And then there are some, that are scratched a lot, dirty a lot, almost disgustingly so, or their case is damaged beyond recognition. Also, one of the CDs is missing (• the big one - EAN 5489332785147 - CD). So I am VERY UNSATISFIED with this order. I will give you the details below, with big problems highlighted in red: *
So, is there a possibility to get a replacement of these CDs: *
and also get a missing CD?
Thank you for solving this.

(*not enough space to put it all here on TrustPilot)

Lose Seiten können nicht als akzeptabel angesehen werden.
How to Grow Perennial Vegetables: Low-maintenance, Low-impact Vegetable Gardening,
Gebraucht - Akzeptabel
Einzelpreis: 15,99 €

The book corners were beat up because they were only shipped in a single layer Bubble plastic envelope.

One book have water damage, i guess i have to hope its just water.

I made an order in June. It is now October and I still have not received it.

Horrible seller/company. Do not buy from them unless you want to never receive your item (a used book in this case) AND lose your money because they never answer the refund requests. On top of that the absolutely useless and unresponsive customer service that just copy paste the same reply when you contact them with the issue and ignore your questions. Use vinted or ebay instead.

Unfortunately there is no 0 stars option. Stay away from them. Fraudulent scammers. My Order never arrived never refunded. They kept spamming with same copypasted email from illiterate employees! I had to report them to the police and now waiting my money. Do not buy from them! Scam and plenty of nerves and wasted time. Horrible

The order never came despite a confirmation email that it had been sent.
After a month I called and was sent a refund with an explanation that it “must be lost in the post”.
I strongly believe it was not sent at all. The refund was issued but it was 1.95€ short of the payment made. Whist this is not a significant amount. If this is a deliberate and repeated procedure, it would be a lucrative fraud. When I raised this with the company, a further refund was issued. However, despite repeated requests for an explanation, none was given and only a generic response given
My advice would be to shop elsewhere.

Best second hand online book store

Placed an order but it took almost two weeks for it to arrive. It was shipped from The Netherlands to Denmark.
I had questions to the item ordered, before I bought it, but they couldn't help me and they didn't seem to be bothered to find an answer for me.

Thank you!!! Alles bestens!!!

Ok baby all right

I'm ordering frequently at momox/medimops (mostly audio-cd's and my orders mostly have 10 up to 50 items) and for me this is positive about ordering at momox/medimops:
+ large selection of second hand cd's and excellent search function to find the cd's that I want
+ often discount codes are sent at my e-mail account
+ excellent stock management: almost no ordered item turned out to be out of stock
+smooth/fast processing and delivery of the orders

But some negative experiences significantly lower my evaluation:
- poorly packaged: with CDs in jewel cases, too many cases got damaged during transport and I had to replace them, which is a problem with cd-boxes in "fat" boxes. Better packaging to prevent damage during transport is necessary.
- Customer service always give a standard answer which give the impression they don't read my mail in its integrality, so after-sales service is substandard for concrete/justifiable situations: this is often not relevant which is very unfriendly and frustrating
- I only order cd's that are considered to be in "very good" condition and occasionally some also with the description "good". But the condition of the articles is not always in accordance with the assessment by medimops: some are in less good condition than stated. That's why I never order cd's in condition "acceptable".
- Some cd's are listed in condition "as new" and that sometimes gives you the opportunity to order new cd's at modest prices. Over a 2-year period (2022-2023) these items in my orders always were indeed as new, but the last three months I have received 3 cd's listed al new, but they were not new: seal was open(ed) and evident signs of frequent use were visible (on sleeves and/or disc).
- insufficiently customer-oriented: if an item was no longer available, a refund must be made spontaneously without the buyer having to ask for it later. And not with a discountvoucher to be used in a next order!

The concrete reason for this evaluation was their response to my e-mail about a cd they graded "as new" but
- that was not sealed
- with evident signs of use on the disc
- pages of the booklet sticking together due to water damage to the sleeve and booklet. I also sent them photos of this but I don't think they even looked at them.
Customer service proposed: a refund via a ridiculously low discount (with a voucher) on my next order or returning the item to receive a full refund. They didn't even see I was a foreign customer when proposing a link with a free return (but only valid for German customers) at first. I informed them that the cost for return, which they would also refund me, would be approximately 11.50 euros. That's ridiculous for a CD for which I paid 7.05 euros, but whose condition cannot be called "as new", but at best "as acceptable".

Fast delivery, the books came in an exceptional condition, even though it was said to be just "good". I'm indeed satisfied with my order and would purchase again. I was also happy to recommend medimops.de to friends.

Great website and company. The many search options on website, large range of products, accurate descriptions of the products, fast shipping and pricing are excellent.

I have ordered from Medimops website directly several times now, with delivery to different countries. Mostly used books, the odd used CD and DVD. Items have always been as advertised and have arrived within the expected time frame.

very quick service. Products as described. Well packaged. Fair prices