medimops Reviews 

38,477
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Had a great experience. Books arrived in good conditions and I appreciate a lot the choice of editions I could find. Highly reccomend

Rated 5 out of 5 stars

I found very cheap second hand cds, all almost in very good conditions and a lot of choice (and some rarities).

Rated 4 out of 5 stars

Well, despite the doubling of minimum spend % extra postage I still think you are the best second-hand book dealer. Hoeever, each time I complain about the inclusion of enormous numbers of French bo... See more

Company replied

Rated 5 out of 5 stars

It is a great website to purchase used and hard-to-find raritities including DVDs or CDs at very reasonable prices. Great customer service that responds promptly to any question and very fast pro... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

medimops.de ist dein Onlineshop mit der größten Auswahl an Second Hand Büchern und Medienartikeln. Du hast die Wahl aus über 4 Millionen Artikeln und zahlst bis zu 70 % weniger als im herkömmlichen Handel. Alle Artikel werden in einem aufwändigen Verfahren vorher auf Qualität geprüft. Mit dem Kauf bei medimops sparst du aber nicht nur Geld, sondern auch wichtige Ressourcen, denn mit jedem second hand Einkauf leistet du gleichzeitig deinen Beitrag für mehr Nachhaltigkeit.


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4.5

Excellent

TrustScore 4.5 out of 5

38K reviews

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No recent history of asking for reviews

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Replied to 73% of negative reviews

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4.5

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(38,477)

5,863 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay away like the plague!

If you happen to buy in Amazon.de or Amazon.pl from this shop, and you ever face a problem, prepare to fight your rights in court because:

-As a marketplace seller that provides their deliveries through external companies, Amazon will shrug off the issue to the Seller/Delivery company.
-If you have to ever report an issue that is covered under EU's consumer law, Medimops/Momox will simply use their automated response bot to tire you out with nonsensical responses.

This is a brilliant method to make money from buyers unwilling to pursue their rights legally because the amounts are not worth it.

Stay away from any contact with this firm. You will lose your patience and money.

14 May 2025
Unprompted review
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Reply from medimops

Dear Tadeo Marin,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

We are very sorry that a problem occurred during your order. We would be happy to review the situation for you.

Please forward your concern with the corresponding order number directly to: qm@momox.biz.

We would like to sincerely apologize to you once again,

Your medimops team

Rated 5 out of 5 stars

Great customer experience so far

So far I had the greatest experience with Medimops. Went after some dvds I was searching for a while and really got them in about a week time, with very affordable prices. No complaints at all so far.

21 April 2025
Unprompted review
Rated 4 out of 5 stars

The delivery was fast

The delivery was fast and the books were in the described condition - used but clean and well kept. I didn't get a notification of the parcel being sent, but otherwise I was kept well informed.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Since the first time I ordered books I'm having only good experiences with medimops. I'm a book lover and I also read in many languages, it's great that here I find so many languages available, it makes living abroad easier. I also like that PayPal is available as a payment method, the whole payment process is fast and uncomplicated. Delivery is normal, the packages always arrived in good conditions and on time. I love that books get a second, third chance and that I can find older editions of books I like.

11 March 2025
Unprompted review
Rated 4 out of 5 stars

PACKAGE VERY FRAGILE

I ordered 9 CDs worth 80€ and all the boxes arrived broken. The packaging is very fragile and weak, just a padded envelope (which arrived broken in several places) where the CDs are put. The CDs are loose inside the envelope and they hit each other, so the boxes break. When you buy 1, 2 or 3 cheap CDs with a low shipping price I can understand it, but when you buy many CDs with a high value and pay 8€ for shipping, I don't understand it, they should make a strong and compact packaging. Now I will have to spend extra money to buy new boxes to replace them.

The day after I wrote the review, they contacted me and quickly solved the problem. They gave me a small refund for the damaged boxes. Therefore, I have changed my review. This is the second time I have had a problem or setback with Medimops and the day after I wrote to customer service, they fixed it.

22 February 2025
Unprompted review
medimops logo

Reply from medimops

Dear Rafael Abad Gonzalez,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

It is obvious that some things went wrong during your last order.
We are very sorry about this and would like to do better next time. In order to do so, could you please send us some more details & order number? Send it directly to: qm@momox.biz

Many thanks in advance,

Your medimops team

Rated 1 out of 5 stars

I paid for my book and they didnt even…

I paid for my book and they didnt even send it. Bastards

22 February 2025
Unprompted review
medimops logo

Reply from medimops

Dear Vanya Tesliuk,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

It is obvious that some things went wrong during your last order.
We are very sorry about this and would like to do better next time. In order to do so, could you please send us some more details & order number? Send it directly to: qm@momox.biz

Many thanks in advance,

Your medimops team

Rated 1 out of 5 stars

After sales is terrible.

After sales is terrible.
Mistakes happen often, and my last two orders were totally wrong.
One order has to be returned to England, the other order has to be returned to Germany.
Costly returns that you will eventually get reimbursed.
There are many alternatives to be found with better return policies.

After this review,they contacted me
Same service..i have to pay return costs and will get them back after.When a company like this makes the mistake,they should send people a postage paid return.

19 February 2025
Unprompted review
medimops logo

Reply from medimops

Dear charlue,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

We are very sorry that a problem occurred during your order. We would be happy to review the situation for you.

Please forward your concern with the corresponding order number directly to: qm@momox.biz.

We would like to sincerely apologize to you once again,

Your medimops team

Rated 1 out of 5 stars

Non existent customer service / refund policy

Really disappointing experiences. I have placed so many orders with this company and I often receive the wrong item. When receiving a response to my email it's always a new person who copy and pastes a generic response. It's never just one person who takes on the full responsibility of that query. Naomie Russe with her rude response didn't even check my query properly before responding to me.

I was advised to send packages back untracked and uninsured, and guess what? My packages never arrived according to medimops.

When the experience is good, it's good but when it's bad it's exhausting and awful.

12 February 2025
Unprompted review
medimops logo

Reply from medimops

Hallo customer,

auch wenn wir dich bei deiner letzten Bestellung nicht überzeugen konnten, möchten wir uns für deinen Besuch bei medimops bedanken. Wir nehmen jedes Kundenfeedback als Anlass, es künftig besser zu machen.

Falls du noch Fragen hast oder uns einfach mehr Details zukommen lassen möchtest, steht dir gerne folgende E-Mail-Adresse zur Verfügung: qm@momox.biz

Dein medimops Serviceteam

Rated 1 out of 5 stars

Wrong book sent refused to send the correct one

I ordered a book. They sent the wrong one. They asked me to send it back, which I did at my expenses; they didn’t reimburse me for that. Instead of then sending the correct book they reimbursed the very cheap wrong one and did not correct the error. I only got arrogant and impolite responses from somebody called Naomie Russe.

6 February 2025
Unprompted review
medimops logo

Reply from medimops

Dear Jozef Hertecant,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

We are very sorry that a problem occurred during your order. We would be happy to review the situation for you.

Please forward your concern with the corresponding order number directly to: qm@momox.biz.

We would like to sincerely apologize to you once again,

Your medimops team

Rated 2 out of 5 stars

Ordered a book and they sent it without…

Ordered a book and they sent it without tracking ID.Every question I asked was responded by an AI. Hopefully the book can arrive in the next given date or I will issue a refund. Never ordering again from the tho..

1 February 2025
Unprompted review
medimops logo

Reply from medimops

Dear Gregory Stoikos,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

We are very sorry that a problem occurred during your order. We would be happy to review the situation for you.

Please forward your concern with the corresponding order number directly to: qm@momox.biz.

We would like to sincerely apologize to you once again,

Your medimops team

Rated 1 out of 5 stars

They ignore requests of refunding .

I ordered a second hand book ((request number 15556690) on 4th of January. The book was going to be delivered in Austria. After multiple emails I was informed that only on 30th of January , the company could start an investigation and refund me.
Yesterday (30th of January) I requested a refund and today I received a silly email saying that in some situations the client has to wait for 20 days before receiving the book.
There was no mention in the email of my request of being refunded.
I am leaving Austria tomorrow and go back to Australia.
This is absolutely shameful and it should be investigated. They have taken my money and are dismissing my request of being refunded.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

The ordered book never arrived

The ordered book never arrived, despite using the correct shipping address. I have contacted the seller multiple times and I was told to wait 20 working days. When I contacted them again after the 20 working days I never received a response. The ordered book never arrived, despite using the correct shipping address. I have contacted the seller multiple times and I was told to wait 20 working days. When I contacted them again after the 20 working days I never received a response.

12 December 2024
Unprompted review
medimops logo

Reply from medimops

Dear Borbély Sarolta,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

It is obvious that some things went wrong during your last order.
We are very sorry about this and would like to do better next time. In order to do so, could you please send us some more details & order number? Send it directly to: qm@momox.biz

Many thanks in advance,

Your medimops team

Rated 4 out of 5 stars

Second hand books in an okish state


Everything went well but i would have liked a book in a better state

23 October 2024
Unprompted review
medimops logo

Reply from medimops

Dear Kate,

First of all, we would like to thank you for taking the time to write this comment. Your opinion is very important to us so that we can improve our services and provide you with the best possible shopping experience.

We are very sorry that a problem occurred during your order. We would be happy to review the situation for you.

Please forward your concern with the corresponding order number directly to: qm@momox.biz.

We would like to sincerely apologize to you once again,

Your medimops team

Rated 5 out of 5 stars

Great choice, excellent customer service

We have been ordering DVDs which offer multiple audio and subtitle languages to help our children learn German, French and Spanish for years with medimops.de. They have great choice, reasonable prices and have consistently been reliable and the customer service has been excellent once again satisfactorily resolving one of the items getting damaged in transit.

24 October 2024
Unprompted review

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