Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
Company replied
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See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible
Horrible. They lost my items twice even when I informed them I will be traveling back they didn’t send it on time and they were not cooperative. I’m posting about this on all social media platforms medi grade is a scam and a waste of money and time!!!!
21 February 2024
Reply from Medi Grade
Hello A.N althami
We're truly sorry to hear about your experience, and we apologize for any frustration or inconvenience caused. It's disheartening to learn that your items were lost despite our efforts to assist you promptly.
We understand the importance of timely delivery, especially when our customers are travelling. We sincerely apologize for any delays you may have encountered.
While occasional mishaps can occur beyond our control, we're dedicated to providing top-quality service. Your feedback is invaluable to us, and we take it very seriously. We're committed to improving our services and ensuring that incidents like these are addressed promptly and effectively.
Please know that we're here to make things right. If there's anything specific we can do to resolve this matter or if you'd like to discuss it further, please don't hesitate to reach out to us directly.
Once again, we apologize for the inconvenience, and we appreciate your understanding.
Best regards,
Katrina
Medi Grade Customer Service
Great piece of equipment to remove wax
20 February 2024
Reply from Medi Grade
Hello Hels,
Thank you for your positive review! We're delighted to hear that our product has been effective for wax removal. It's always our goal to provide effective solutions for our customers, and knowing that we've met your expectations brings us joy.
Should you have any further questions or need assistance with anything else, please feel free to reach out. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for choosing our product!
Gratefully,
Katrina
Medi Grade Customer Service
Very professional look
Delivered very quickly and looks very strong. Bigger than expected but will be better as I won't have to keep filling it.
I've been using an orange one which my mum bought to use on me when I was a young girl - I'm now 79 years old and i'ts done me well over the years, but I found I ought to upgrade it!!
28 February 2024
Unprompted review
Reply from Medi Grade
Hello Jennifer,
Thank you so much for your feedback! We're thrilled to hear that you're pleased with our product and that it was delivered promptly. We understand that size can sometimes be surprising, but we're glad to hear that you see it as an advantage, especially in terms of capacity. Your satisfaction is our priority, and we're grateful for the opportunity to serve you.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
Gratefully,
Katrina
Medi Grade Customer Service
very efficient service
very efficient service
Quality product
I am delighted
20 February 2024
Unprompted review
Reply from Medi Grade
Hello Christina,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our service efficient and our product of high quality. Delivering excellent service and top-notch products are our top priorities, and it's always rewarding to know that our efforts have made our customers happy.
If you ever need anything in the future, don't hesitate to reach out. We're here to help!
Gratefully,
Katrina
Medi Grade Customer Service
Very good company with excellent…
Very good company with excellent products. Very fast delivery and the quality of the products stand out against others. Very pleased.
14 February 2024
Reply from Medi Grade
Hello Huw Jones,
Thank you for your glowing review! We're thrilled to hear that you find our company and products to be of such high quality. Providing fast delivery and standout product quality are priorities for us, and we're delighted that we've met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Gratefully,
Katrina
Medi Grade Customer Service
I found the website easy to navigate
I found the website easy to navigate, the correspondence was great and the delivery was swift.
The product itself is top notch.
Deal with confidence.
15 January 2024
Unprompted review
Reply from Medi Grade
Hello Tykie,
We appreciate your fantastic review! Knowing that you consider our product top-notch is truly rewarding. Your confidence means a lot to us. If you ever need anything else, feel free to reach out. Your satisfaction is our priority!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Kevin
Thank you so much for your lovely feedback! We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
The quality of the products are great
The quality of the products are great. Very good price and really quick delivery. Would highly recommend.
8 January 2024
Reply from Medi Grade
Hello D. Lambert,
We are delighted to receive your wonderful review! Your recommendation means the world to us! We are so pleased that we were able to meet your expectations. Thank you for choosing Medi Grade.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Susan,
Thank you so much for your kind review! We're thrilled to hear that our product has been a perfect solution for your Rosacea flare-ups. It's always our goal to provide effective solutions for our customers, and knowing that our item has helped you is truly rewarding.
Thanks again for choosing our product, and for leaving a 5-star review! Wishing you a wonderful day!
Gratefully,
Katrina
Medi Grade Customer Service
I purchased these eye masks before and…
I purchased these eye masks before and they are great. So bought them as Christmas presents for my family
28 December 2023
Unprompted review
Reply from Medi Grade
Hello Norman,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you were pleased with your previous purchase and that you chose our products as Christmas presents for your family.
It's always heartwarming to know that our products have made a positive impression and that you've decided to share that joy with your loved ones during the holiday season. We hope your family enjoys their Christmas presents just as much as you did.
Wishing you and your family a joyous and magical holiday season filled with love, laughter, and cherished moments.
Warm regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Rachel,
Thank you so much for your lovely feedback! We are thrilled to hear that you were pleased with your order. Seeing that you had a 5-star experience is the best thing we could hope for!
Thanks for your purchase and for leaving a 5-star review! Wishing you and your family a joyous and magical holiday season filled with love, laughter, and cherished moments.
Gratefully,
Katrina
Medi Grade Customer Service
Easy ordering process
Easy ordering process, fast delivery,
good quality tools
definately recommend
4 December 2023
Reply from Medi Grade
Hello Helen,
We are delighted to receive your wonderful review! Your recommendation means the world to us! We are so pleased that we were able to meet your expectations. Thank you for choosing Medi Grade,
Gratefully,
Katrina
Medi Grade Customer Service
Medi Grade sent the goods promptly…
Medi Grade sent the goods promptly after ordering. The ear washer was well packed and contained everything required. The manual version works every bit as well as the electronic versions.
21 November 2023
Unprompted review
Reply from Medi Grade
Hello Brian,
Thank you so much for your lovely feedback! We aim to delight our customers every time and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Order has not arrived and no response…
Order has not arrived and no response to my emails. Will not buy from them again.
6 November 2023
Reply from Medi Grade
Hello Andrea,
Thank you for taking the time to share your feedback with us. I'm sorry to hear that your order has not arrived, and you haven't received any responses to your emails. It can be frustrating when you don't get the support you need from a company. Please know that we genuinely care about your concern, and we will certainly investigate this matter thoroughly.
I apologize for the delay in receiving your order. Shipping delays can sometimes occur due to various factors and rest assured, we are actively working to locate your order and expedite its delivery.
Your satisfaction is important so please feel free to respond to our message and we’ll work to resolve this issue for you ASAP.
Thank you!
Kind regards,
Katrina
Medi Grade Customer Service
Good product arrived quickly
31 October 2023
Reply from Medi Grade
Hello Clare,
Thank you so much for your lovely feedback! I'm delighted to know you have received your order so quickly. Seeing that you had a 5-Star experience is the best thing we could hope for!
Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
It's okay
They delivered within the stipulated time frame, and the correct items arrived. I do feel the coldness of the items doesn't last for very long even after going beyond the recommended time frame of putting them in the fridge. They advise not to put them in the freezer for too long but it's the only way it stays cold for long for me. Wouldn't necassarily purchase again but they're okay.
30 October 2023
Reply from Medi Grade
Hello Sara,
Thank you for taking the time to share your feedback with us. We appreciate your honest review of our products and delivery service.
We're glad to hear that your order was delivered within the stipulated time frame, and the correct items arrived as expected. However, we're sorry to hear that you've experienced some issues with the coldness of the items.
Our recommended storage guidelines are designed to ensure both safety and quality. We understand that individual preferences can vary, and some customers may prefer their items to be colder than what our standard recommendations provide. We appreciate your feedback regarding your preference for storing items in the freezer for longer-lasting coldness.
We continuously strive to improve our products and take customer feedback seriously. Your input helps us understand areas where we can make enhancements to better meet your needs. If you decide to give us another chance in the future, we'll do our best to ensure your experience is more in line with your expectations.
Once again, thank you for your review, and we value your business. If you have any further comments or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.
Best regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Peter,
Thank you so much for your lovely feedback! We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Very effective!
Prompt delivery, clear instructions, very easy to use and very effective results.
25 August 2023
Reply from Medi Grade
Hi Mr. Colin Layton,
Thank you so much for your lovely feedback! We're so pleased that we were able to meet your expectations. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Gratefully,
Katrina
Medi Grade Customer Service
Great customer service
Great customer service (when my original order got lost in the mail, a replacement was sent out immediately). Easy to order online.
18 September 2023
Reply from Medi Grade
Hello Barbara,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our company, despite the minor delivery problem you encountered.
Seeing that you had a 5-Star experience is the best thing we could hope for!
We value your support and look forward to serving you again in the future.
Gratefully,
Katrina
Medi Grade Customer Service
The silicone tape is fantastic for…
The silicone tape is fantastic for reducing surgical scars. I found it far better than the gel alone.
28 September 2023
Unprompted review
Reply from Medi Grade
Hello Vicki,
Thank you so much for your positive feedback! We're delighted to hear that our silicone tape has been effective in reducing your surgical scars. We're so pleased that we were able to meet your expectations and we truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Gratefully,
Katrina
Medi Grade Customer Service
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