Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
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After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
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I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
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I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
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Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NOT medi-grade quality
Bought a neck traction inflatable brace.
Seemed ok at first but there isn’t anything ‘medi’ grade about the product.
The rubbery material on one of the tubes, connecting to the inflatable part, has turned hard plastic-like and cracked in multiple places all at once.
At this stage, it completely broke off.
Ready for the bin!
Product quality more like lowest grade, not medi grade..
3 May 2026
Unprompted review
Reply from Medi Grade
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating this must be. The Neck Traction Device has been discontinued since 2022, and over time, materials—especially inflatable parts—can naturally degrade, which may have caused the issue you experienced.
While this product is no longer part of our active range, we remain committed to maintaining quality across our current products. We’d appreciate the opportunity to make this right—please reach out to us directly so we can assist you.
Best regards,
Medi Grade Customer Service
Reply from Medi Grade
Hello,
Thank you for the 5-star review! We’re so glad to hear you're enjoying the product so far. We hope it continues to work great for you, and feel free to reach out if you need any assistance. 😊
Reply from Medi Grade
Thank you so much, Julian!
We’re really glad to hear you’re happy with the product and the price. Your feedback means a lot to us, and we truly appreciate your support.
If you ever need anything else, we’re always here to help 😊
Simple, Fast and Hasstle free - great service - Thanks
Had the product I needed, ordering was simple and it arrived very fast.
17 April 2026
Reply from Medi Grade
Thank you so much for your kind words!
We’re really glad to hear that you found the ordering process simple and that your order arrived quickly. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon.
Thanks again!
Great product.
31 March 2026
Reply from Medi Grade
Hello Richard, Thank you so much for your kind review—we’re really glad to hear you’re happy with the product!
We truly appreciate your support, and if you ever have any questions, please feel free to reach out—we’re always happy to help.
Kind regards,
Katrina
Really happy with this product.
Ordering of the cooling gel eye mask set was so easy and it was delivered on time. I’m really pleased with the product.
23 March 2026
Reply from Medi Grade
Hi there,
Thank you so much for your lovely review—it really means a lot to us! 😊
We’re so happy to hear that you’re pleased with the product and that your ordering and delivery experience went smoothly. It’s always great to know everything arrived just as expected.
Thank you again for your support—we truly appreciate it!
Kind regards,
Katrina
Medi Grade Customer Service
Acceptable product, slow delivery
The product is good, but doesn’t last as long as it should. Also, the delivery is *extremely* slow. Easier to go to a larger pharmacy than wait so long.
10 March 2026
Reply from Medi Grade
Hello Sanjay, Thank you for your feedback — we’re glad to hear you found the product good, though we’re sorry to hear it didn’t last as expected and that the delivery time was disappointing.
We appreciate you sharing this, and we’ll continue working to improve both product performance and delivery experience. If you’d like any assistance, please feel free to reach out to us directly — we’d be happy to help.
Keep getting request to provide…
Keep getting request to provide feedback, but item hasn't arrived!!
6 March 2026
Reply from Medi Grade
Thank you for your feedback, and we’re very sorry to hear that your item hasn’t arrived yet.
Please feel free to send us a message with your order details, and we’ll be happy to look into this right away and assist you.
Shipping is expensive
27 February 2026
Perfect and fast
4 February 2026
Reply from Medi Grade
Thank you so much for your 5-star review!
We’re delighted to hear that everything was perfect and that your order arrived quickly. Your support truly means a lot to us.
If you ever need any assistance, we’re always here to help. 😊
Reply from Medi Grade
Grazie mille per la tua gentile recensione! Siamo lieti che tu abbia trovato la nostra assistenza rapida e utile. Il tuo feedback è davvero apprezzato.
Reply from Medi Grade
Thank you for bringing this to our attention, and we’re very sorry for the frustration this delay has caused. This is absolutely not the experience we want for our customers.
We are currently investigating what happened with your delivery, as we can see it has taken much longer than expected. Our team will reach out to you directly to resolve this and make things right as quickly as possible.
Thank you for your patience while we look into this.
Reply from Medi Grade
Thanks so much for the 5 review!
Your support means a lot to us—if you ever need anything, we’re just a message away!
Excellent service and delivered on time.
29 September 2025
Reply from Medi Grade
Thank you so much for your kind feedback! We’re glad to hear your order arrived on time and that you were happy with our service. 😊 If you have any other questions or need further assistance, we’re always happy to help.
Warm regards,
Katrina
Medi Grade Customer Service
these are the perfect sick bags for…
these are the perfect sick bags for travelling with kids.
26 August 2025
Reply from Medi Grade
Hi Georgia,
Thank you so much for your 5-star review! We’re delighted to hear the sick bags are working perfectly for your travels with kids. Feedback like yours means a lot and keeps us motivated to create helpful solutions for families on the go.
Safe travels,
The MediGrade Team
Reply from Medi Grade
Hello,
Thank you so much for your kind feedback — we’re really glad to hear that you’re happy with our service. Your satisfaction means a lot to us! If you ever need any support or assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
Kind regards,
Katrina
Medi Grade Customer Service
Great piece of kit
Really useful kit in a handy zipper bag. I have a facial rash due to chemotherapy and the masks help to ease the itchiness. Comfy to wear too.love the fact I can choose between full face mask, eye mask, eye pads and under eye pads.
29 July 2025
Reply from Medi Grade
Hello Wendy,
Thank you so much for your kind review. We're really glad to hear the kit has been helpful and that you're enjoying the different mask options. Your support truly means a lot to us.
Enjoy the soothing relief, and thank you again for choosing Medi Grade! If you ever have any questions or suggestions, we’re always here to help.
Wishing you all the best,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Cathy,
Thank you so much for your kind words! We’re delighted to hear you were impressed with the packaging and instructions. Your feedback truly means a lot to us. If you ever need anything, we’re just a message away!
Warm regards,
Katrina
Medi Grade Customer Service
Complete amateurs STAY AWAY
Placed an order on the 8th of July. No tracking information given. Emailed them on the 21st of July asking about my order and was told that there was a fulfilment error, and unfortunately my order was not processed as expected. Processed my refund at the same time without even bothering to ask me if I would rather wait to receive the items instead. They have no customer support number either so you can forget it if you prefer to speak to someone on the phone. Stay away guys would not recommend them in a million years. A complete shambles of a company.
21 July 2025
Unprompted review
Reply from Medi Grade
Hello Abi X,
We're truly sorry to hear about your experience and regret the inconvenience this has caused. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Unfortunately, due to a fulfillment error, your order was processed despite the item being out of stock. As soon as we realized the issue, we issued a full refund to avoid further delay or confusion. We understand how frustrating it must have been not to receive tracking updates, and we sincerely apologize for the lack of clear communication.
We also understand that not having phone support can be disappointing. While we currently provide assistance via email, we’re actively monitoring and responding — so please don’t hesitate to reach out anytime.
Your feedback is important to us and has been shared with our team to help prevent this from happening again. If there’s anything more we can do — or if you'd consider giving us another chance — we’d be grateful for the opportunity.
Thank you again for your honest feedback.
Sincerely, Katrina
Medi Grade Customer Service
Easy to order great delivery seems like…
Easy to order great delivery seems like a quality product thanks
22 May 2025
Reply from Medi Grade
Hello Mike,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the order process easy and that you were happy with the quick delivery and the quality of the product. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, feel free to reach out!
Warm regards,
Katrina
Medi Grade Customer Service
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