Medical Supplies Reviews 

5,338
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,483 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is easy to navigate, ordering is straightforward, and items arrive promptly, often within a couple of days. People are also very pleased with the overall quality of the items, noting that supports and therapeutic devices provide great daily relief and comfort. However, some reviewers were not happy with certain items, mentioning issues such as incorrect sizing, unexpected discomfort during use, or restrictive return policies. A few other consumers also felt that specific products failed to meet their expectations or proved quite inconvenient to operate.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items are well made, durable, and work... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders frequently arrive promptly and... See more

Quality

People report positive experiences with quality, highlighting that items are well made and durable. Reviewers... See more

Order

Consumers find order satisfaction to be consistently positive, highlighting the straightforward online... See more

Service

Users describe positive interactions with service, highlighting prompt delivery and easy ordering. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great piece of kit so far. Does exactly what it says it will do. Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage... See more

Rated 5 out of 5 stars

Had never used a waterproof cover before but was told I would need one for showering after nail removal surgery. Easy to order and arrived promptly and had a trial run which went fine.

Rated 5 out of 5 stars

Bought suction machine to irrigate my sinuses. I feed saline solution with a touch of iodine into one nostril and use the suction pump in other nostril to clean out sinus. This issue stemmed from an i... See more

Rated 5 out of 5 stars

Medical Supplies website was easy to navigate and easy to place orders. My items were dispatched quickly and arrived within a couple of days. The lumbar support belt is excellent quality, at a rea... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(5,338)

1,453 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and product is brilliant

Great service and product is brilliant. My husband had a knee replacement operation and this product was just what he needed to help with his recovery. Ordered one day arrived the next day, packaged well and value for money, very pleased with company and product

22 July 2026
Rated 5 out of 5 stars

Great help

This was for my wife and it's to help with the arthritis that she has in her knee, and she has said that it has been a great help with this after the other kind that she was wearing before. I would like to mention that the delivery was great all in all first class.

29 July 2026
Rated 5 out of 5 stars

Everything was fine.

The Aircast unit was perfect for my wife's knee replacement recuperation. Very easy to setup and use. I would say this is a 'must' for anyone in a similar position. Recommended.

29 July 2026
Rated 5 out of 5 stars

Great piece of kit so far

Great piece of kit so far. Does exactly what it says it will do.
Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage measured for them. Especially useful when tablets must be taken on a time critical basis.
Peace of mind for the family that important medicines are being taken at correct times and gives independence to my family member !

27 July 2026
Rated 5 out of 5 stars

Shoe arrived in a couple of days

Shoe arrived in a couple of days , it really helped me get around after that as my normal shoes or walking shoes where to tight against the stitches in my foot , the only thing was advertised as half the price of delivery etc .

27 July 2026
Rated 3 out of 5 stars

Not big enough, despite following instructions.

Straightforward ordering and delivery. Delivered in a short time. Would have been five stars, but the collar (despite having measured as per the instructions on the website) was not a good fit for my wife. We ordered the next size up (medium), but this was too small. When wearing, there is insufficient length and the velcro tab pops loose, springing the collar off.

20 July 2026
Medical Supplies logo

Reply from Medical Supplies

Good afternoon,

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the ordering process straightforward and that your order arrived promptly.

I am sorry to hear that the collar was not a suitable fit despite following the sizing guidance provided. I appreciate you sharing your experience and will ensure your comments regarding the fit are taken on board.

If you would like any information regarding returning the item, please feel free to contact our Customer Care team at helpdesk@medicalsupplies.co.uk.

Kind regards,
Tylah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look