I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
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Review summary
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What people talk about most
Reviews shaping this summary
we have not received a refund as yet from Medibank.. for Cataract surgery please do it ASAP… Carmel Perri
Company replied
Once I got through to the Medibank support line (it took over 3/4's of an hour), I was helped by a very friendly, and patient support staff member who went through all that I needed to know about an u... See more
Company replied
From the time I was admitted to the time of discharge, the whole experience at St Vincent Private Hospital Werribee was absolutely first class. All the pre admission appointments and paperwork was... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I had to pay two lots of excess $500…
I had to pay two lots of excess $500 for this procedure.
$500 - surgeon
$500 - hospital
Should have only been one excess to cover all.
This was not made clear and was a surprise when checking into the hospital.
The nurses were amazing and looked after me well. Special mention to Lindsay the night nurse.
8 May 2026
Unprompted review
Reply from Medibank
Hi Robert. I am glad to hear our nurses took great care. Generally Excess only applies once and we would like the opportunity to explore these events with you. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
My experience was straight forward and…
My experience was straight forward and easy
4 May 2026
Unprompted review
Reply from Medibank
Hi Peter, and thanks for taking the time to share your experience. It is great to hear everything felt straightforward and easy for you, as that is exactly what we aim for. We appreciate your feedback and your support. Cheers - Robin.
Easy and great to use voucher towards…
Easy and great to use voucher towards anti glare for driving.
11 May 2026
Unprompted review
Reply from Medibank
Hi Debbie. Thanks for sharing your experience. It is great to hear you found it easy to use your voucher and that it helped with anti-glare protection. We are glad it added value for you and appreciate your feedback. Kind regards, Robin.
Reply from Medibank
Hi Anne. It is great to hear you found the process easy and that our team were helpful and knowledgeable. We really appreciate your feedback and your support. Cheers -Robin.
Staff very helpful
Staff very helpful, explained everything. Very happy
22 April 2026
Unprompted review
Reply from Medibank
Hi Brian, and thanks for your lovely feedback. It is great to hear our staff were helpful and took the time to explain everything clearly. We are really glad you had such a positive experience, and we appreciate you sharing it. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Reply from Medibank
Hi Carmelo. Thank you so much for the 5-star review. Kind regards Robin.
People were good and helpful
People were good and helpful. All went well. No hiccups.
5 May 2026
Unprompted review
Reply from Medibank
Hi Charlie. Thank you for your review. We are happy to hear that you received helpful and useful support. Kind regards Robin.
Pleasant and informative when answering…
Pleasant and informative when answering my queries
4 May 2026
Unprompted review
Reply from Medibank
Hi Robyn. Thank you for this review. We are pleased to hear that you have enjoyed fabulous service. Have a wonderful day! Kind regards Robin.
Medibank private health insurance covered all my hospital costs
Medibank made it easy to ensure my recent hospital stay cost no out of pocket expenses, while ensuring that the private health insurance covered a private room with facilities.
4 May 2026
Unprompted review
Reply from Medibank
Hi Geoffrey. Thank you so much for your lovely review. We are happy to hear you have had such a good experience. Take care. Kind regards - Robin.
Reply from Medibank
Hi Prisca. I am glad to hear that everything went smoothly. Thank you so much for the 5-star review. Kind regards Robin.
Private health insurance is a must have!
Everything was seamless. I hardly saw any paperwork. The bill was settled without any contribution from me. I hope I never have to be without proper health insurance. The older you get, the more you value it.
6 May 2026
Unprompted review
Reply from Medibank
Hi David and thanks for sharing your experience. It is great to hear everything felt seamless and that there was minimal paperwork and no out of pocket costs. Cheers - Robin.
Found the support provided by staff to…
Found the support provided by staff to be
Helpful
Proactive
Informative and supportive
Thank you
30 April 2026
Unprompted review
Reply from Medibank
Hi Nelsha, thanks for your feedback. It is great to hear our team were helpful, proactive, and kept you informed and supported throughout your experience. We really appreciate you taking the time to share this with us. Kind regards, Robin.
Streamlined admission process
Streamlined admission process, great communication between MBP and the hospital admission team.
6 May 2026
Unprompted review
Reply from Medibank
Hi Ric. Thank you so much for this 5-star review. Kind regards Robin.
Where is the self service
There is a very big problem with Medibank and alot of the private health providers - Is self service, you can't make changes or anything to your own cover to be able to upgrade the path or even downgrade... We aren't children you can't make a single change yourself, it's not hard to implement proper UX/UI workflows that allow us as the customer to manage our own coverage that lets us tick the boxes show the extras costs and provided information and legal terms and we submit it gets inspected via a consultant or automated path and then asks us as the client to validate and authentication with multifactor requirements.... The reason this pisses so many of us off is that it wastes so much time for a call and emails or messages when something like a bank will let me self service a damn $700,000 mortgage or quickly update and request a credit card or even a personal loan, but god help us if we want to be able to self service anything ourselves for a private health fund.... Honestly in this time there should be full workflows and integration for this stuff and also look inside the business and realise how much your paying for extra labour when you can just have some decent technical architect and software engineers fix this problem... Outside of the above the practice and given services are good, responsible and never have a problem, it's just that we don't have better transparency and control of our own coverage
7 May 2026
Unprompted review
Reply from Medibank
Hi Mav, thanks for taking the time to share this detailed feedback. I am sorry for the frustration caused around self-service and the time it can take to make changes to your cover. We understand how important it is to have clear, simple and flexible options, and we are always looking at ways to improve our digital experience and give members more control. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
I needed clarification on whether I was…
I needed clarification on whether I was covered for a procedure to be performed by the gastroenterologist, and the staff at Medibank were so friendly and helpful.
30 April 2026
Unprompted review
Reply from Medibank
Hi Rosemarie. We appreciate the feedback. If you need a hand or have any questions, our friendly team is here to help! Just head over to our contact page: https://www.medibank.com.au/contact-us/
Warm regards, Robin & the Medibank Team.
The procedure went as expected and the…
The procedure went as expected and the claim was lodged without difficulty. My issue is that the cost of health care is ridiculously expensive. And claims only pay back a fraction of what a service costs.
5 May 2026
Unprompted review
Reply from Medibank
Hi Leann. You can review your cover by contacting our Contact Centre on 132 331 8am to 8pm Monday to Friday & 10am to 2pm Saturdays (AEST) or you can contact our messaging team at https://bit.ly/Medibank-CoverReview
Kind regards Robin.
Fourth visit to this hospital.
Fourth visit to this hospital.
Excellent staff who know their patients and their, sometimes funny, requirements.
Food is very good.
My room had a mountain view
29 April 2026
Unprompted review
Reply from Medibank
Hi John, thanks so much for sharing your experience with us. We’re really pleased to hear that you felt well looked after and that the staff made your stay a positive one — it’s great to know they took the time to understand your individual needs.
We’re also glad you enjoyed the food and the scenery during your stay. Thanks again for taking the time to leave this feedback. -Ane
Great advice and follow up.
30 April 2026
Unprompted review
Reply from Medibank
Hi Christene, thanks for your kind feedback — we’re really glad to hear you appreciated the advice and follow up. -Ane
DISCUSS NEW PREMIUM CHARGES - DISAPPOINTING !
I have received this Survey - suggesting that I had made a Claim - for which I did NOT.
Although my telephone consultant was professional and helpful - but was unable to fully discuss/assist regarding my new Premium charges and was prepared to transfer me to a separate department. After already spending a lot of time waiting on the telephone - this was unacceptable. The true indepth definition of Customer Service has been lost by larger companies caught by installing - 'processes & procedures' .
Thanks for your time.
Robin.
6 May 2026
Unprompted review
Reply from Medibank
Hi Robin, thanks for taking the time to share your feedback with us. We’re sorry for the confusion caused by receiving a survey for a claim you didn’t make — we understand how frustrating that would be.
While we’re pleased to hear that your consultant was professional and helpful, we understand your disappointment about not being able to fully discuss your premium changes during the same call, especially after spending time waiting. We appreciate your honest comments around how this experience felt for you.
We’d welcome the opportunity to look into this further, including the survey issue and your premium concerns. If you’re open to it, please reach out to us here: https://www.medibank.com.au/contact-us/.
Thank you again for your feedback. -Ane
Reply from Medibank
Hi Lorraine, thank you for the 5-star review, we appreciate it! -Ane
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