Medialarm Reviews 

Very pushy sales people on the phone. Pushed my mum who has Parkinson's into giving her card details. I then had to cancel her card to stop them taking any money. When I rang them they denied making these calls but then sent her information regarding the alarm she was getting.

Salesman was very pushy told my mother that as she was on her pension she could afford this service what's £7.00 a week to save your life was one of the comments,talked her into giving bank details to take service she did not want we canceled next day and changed bank card yet they still proceeded to take £299.00 out of her account how many elderly people have fallen for this and are now out of pocket hundreds of pounds

Had an issue with a medi alarm pendant not functioning properly and Russell and the team organised a solution for me within the day. Fantastic customer service!!

This unit is of very poor quality. My mother's Medi Alarm is failing to work after only approx 18 months Today I called IT support who informed me that the unit only lasts approximately 12 months or so and that I might need a new one. Unacceptable, I've also had to replace the cheap quality charger. Expensive and cheap quality. After a few emails, the medi alarm is being replaced with a new one. Hope it's better

I am almost 80 years of age and had a fall today landing on my back and spent 2 hours on the floor not able to get up till the Ambulance arrived with lifting equipment after sliding on the floor to reach my home phone to contact them. The Medialarm did not activate when I fell to advise my contacts, not acceptable when it was to work.

I am not impressed by the new tab timer at all. It keeps saying battery low when they are brand new batteries, around every 2nd day when i am scheduled to take my tablets, the time changes back to a default of 12pm. I have rang the company and emailed them and they said that the tab timer needs to be on charge all the time. This i find very frustrating as i work and most times I don’t have access to power at my work.

Staff at Medialarm are brilliant! But the latest 4g alarm is a step backwards in design. The original 3g design was sleek, discreet and a small tear drop shape. This " new" 4g alarm is blocky, chunky and aesthetical ugly, a definite step backwards when all that was required was a chip swap.

I had a problem with my charger and after a phone to the helpful staff a new one will be sent withi9n the next 2- 3 days

I was so pleasantly surprised by the response to my problems with aus post bungling my medi alarm order. Very straightforward people to deal with, and trustwworthy products as well.

First rate service from the phone conversation to delivery of the Medi alarm all charged, preset and ready to wear. Highly recommend Medi Alarm.

Mum had a fall and broke & dislocated her hip - was on the floor for over 4 hours before she was able to call for help. Six weeks later, she now wears a monitired Medialarm constantly and yes, there have been a few false alarms, I feel better with mum being alone at home as I know the team will talk to her or ring me if there are any perceived problems

Purchase went well
But, no manual came with the ar
Lara.

I am also very concerned about the GPS positioning accuracy where one alarm triggered a position accuracy of at least 500 m

Items were despatched rapidly, and work exactly as they should! Pain-free transaction from start to finsh...

I rang Medialarm and was greeted by a lovely receptionist who happily explained the item I was needing and another I inquired about very professionally.

An excellent product and service by an Australian company.

I needed to find something for my elderly parent who was getting confused with her medication even though we had set up a Webster's Pack but she was still having trouble. I decided to invest in this machine and it has been brilliant. She no longer thinks about her medication, she takes it when the machine tells her to. Very easy to program and very quick postage. Couldn't be happier.

Excellent service, with support and very fast delivery

Just learning tu use Medialarm,Not easy for me to remember thing about it,

Device came quickly all set up ready to go within a week of ordering.

The handbook provided however wasn’t great. The text is small & coloured. Not easy to read/see

We found Andrew to be most helpful and he assisted with the initial setup. There was only one minor hiccup, the lock box for the keys was left out of the original purchase package. Andrew fixed it straight away.
Would highly recommend MediAlarm to anyone looking for a medical alarm for their loved one.
Ian Menzies