Medal Reviews 

255
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the exceptional customer service, noting quick and helpful responses to their inquiries. Many people find the app smooth and simple for recording and editing clips, appreciating its ease of use for creating and sharing content. However, some customers also noted significant issues with the application's performance, experiencing frequent bugs, crashes, and lag. Reviewers report problems such as clips not saving or being lost, and the app sometimes failing to open or requiring constant reinstallation. Additionally, a few people mentioned difficulties uninstalling the software and perceived it as bloated with unnecessary features.

What people talk about most

Application

Customers had ambiguous experiences with the app, with some reviewers expressing great satisfaction and... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers describing it as the "best... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being kind,... See more

Product

People report ambiguous experiences with the product, with some considering it the best free recording... See more

Response time

Users describe positive interactions with response time, highlighting the support team's quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before... See more

Company replied

Rated 4 out of 5 stars

It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a li... See more

Company replied

Rated 3 out of 5 stars

Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in t... See more

Company replied

Rated 3 out of 5 stars

While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.5

Average

TrustScore 3.5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(255)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

Medal.tv is hands down the best…

Medal.tv is hands down the best clipping and video-sharing platform for gamers. It’s super easy to use, with seamless recording that captures gameplay without noticeable performance drops

7 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your kind words and are glad you find the platform easy to use!

Rated 5 out of 5 stars

Quite the best.

Now I don't know why so many people write bad reviews, when all it seems is that they have bad hardware.
You can't get normal quality without the right hardware.
Yes, some software can do it, but that doesn't mean they should.
Anyways, great features, love it all.

28 February 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your glowing feedback and support! It's wonderful to hear you enjoy the features and quality.

Rated 1 out of 5 stars

Awful app

Awful app, filled with malicious / spyware type adverts, constantly crashing/bugging as well, my firewall doesn't know whether to quarantine it or throw it into a furnace.... I miss GYG

19 February 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your candid feedback. We remove any ad that doesn't meet our standards, if you continue to use Medal you can 'report' an ad if you see something show up.

Rated 1 out of 5 stars

best pc destroyer yet

worst clipping software ive seen.
medal literally takes atleast 20 clicks to actually clip something and haft the time clipping wont even work and u haft to restart the recording, also the voice clipping feature is trash you have to scream "Medal Clip That" as loud as you can so it can clip, medal also slowed down my pc over time and uses about 50% gpu usage causing lag at standard quality and BAD frame drops

DO NOT DOWNLOAD MEDAL

26 January 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your detailed feedback and truly regret the challenges you've faced with the clipping process and performance issues.

Would love to get to the bottom of this issue, if you can reach out to support help@medal.tv

Rated 1 out of 5 stars

Starts up automaticly taking like 50%…

Starts up automaticly taking like 50% of my computers everything (my computer sucks) and its not even good

3 January 2025
Unprompted review
Medal logo

Reply from Medal

We truly appreciate your feedback regarding the app's automatic startup and its impact on your computer's performance. Would love to see if we can improve this, can you reach out to help@medal.tv?

Rated 1 out of 5 stars

medal took up 200gb of storage on my…

medal took up 200gb of storage on my computer
it is big poo 💩💩💩💩💩💀☠☠☠👲🏿👲🏿

1 January 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback regarding your storage issue. When you take a clip, it gets saved on your computer, using storage. You can set storage limits so your clips automatically delete.

Rated 1 out of 5 stars

The app is buggy

The app is buggy, sometimes it bugs out and you cant open it which made me almost punch my monitor. The website is designed terribly .If you try to scroll down to support it automaticly shows you more videos instead of letting you click one of the things at the end of the page so they are unreachable. Overall bad experience

25 December 2024
Unprompted review
Rated 1 out of 5 stars

medal is the worst thing ive installed…

medal is the worst thing ive installed on my pc ever they keep spamming notifications and keeps asking if i want them to get accses to my pc even if i press no they keep sending it again and again and again DONT INSTALL MEDAL

21 December 2024
Unprompted review
Rated 1 out of 5 stars

Worst software to create clips

Worst software to create clips. Sometimes (most of the time) it does NOT create a clip when needed. You either have to spam your keybind or give up. When opening the app to check out whats happening the app works like nothing is happening but at the time of creating a clip it simply does not work!!! I am starting to think that this software is some kind of chinese spyware. UNINSTALL!!

15 December 2024
Unprompted review
Rated 1 out of 5 stars

Malware

Malware, don't install.

25 November 2024
Unprompted review
Medal logo

Reply from Medal

Definitely not malware! Our publisher is certified by DigiCert, we are allowed by every major antivirus, and every major anticheat.

Rated 1 out of 5 stars

i downloaded

i downloaded, it doesnt let me fast forward in clips, nor does it let me change the freaking file location CAUSE I HAVE A GAME OPEN, I DISABLED RECORDING, BUT NOOOO PLS CLOSE YOUR GAME THAT ISNT BEING ACTIVELY RECORDED SO YOU CAN CHANGE UR FILE LOCATION FOR RECORDINGS THANK YOU MEDAL YOU MAKE ME WANT TO GO BACK TO OUTPLAYED.TV AND THEY STOPPED EVEN RECORDING WHEN SAYING RECORDING

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Medal smells like piss

This clip app is shit, i have 1 fps on my clips. Do not download this is very bad. This is trash. Uninstall it if you have it installed. Please do not install.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Better alternatives out there

I want to be a premium customer, but their staff and support can give no sh*ts about that. They're too lazy to read a whole ticket and have absolute zero customer service at all. Very surprising it either means it's really bad management or bad hiring/training/operations. Either way, happily going to another competitor that care about the amount of customers they have and also for the company who'd go the extra mile to retain a premium user. App is too buggy compared to insights or outplayed. Thanks for the refund.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

When i try to switch my hotkey to…

When i try to switch my hotkey to capture clips it just decides to switched to a controller hotkey even tho i dont even have a controller connected to my pc or anytinhg. I had a great expirence with medal before but not anymore.

2 August 2024
Unprompted review
Rated 2 out of 5 stars

Worse and more expensive version of Nvidia shadowplay

Frequent policy/terms changes, limit your videos to very low quality and tiny file size (only 2 minutes per clip unless you purchase premium).

Used it for years. It's literally just Nvidia Shadow play but you actually have to install it, pay for it, and it's less consistent and has lower recording quality. Also has a tendency to corrupt your videos and make you lose dozens of clips.

18 March 2024
Unprompted review

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