Medal Reviews 

252
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 117 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of use for editing and sharing clips, highlighting the intuitive interface even for those without prior experience. The support team receives consistent praise for being fast, helpful, and responsive, often resolving issues quickly and professionally. Reviewers also value the ability to record gameplay and save unexpected moments, noting that the app generally performs well without significant FPS drops. However, some people experienced numerous issues with the app, including random clipping failures, difficulty uninstalling, and frequent crashes. There are reports of the app being laggy, producing poor quality recordings, and automatically performing actions without user knowledge. Some users also encountered problems with clips disappearing, the editor failing to render, or the app causing game crashes and input delays.

What people talk about most

Application

Reviewers mention ambiguous feedback about the app, with many expressing significant frustration due to... See more

User experience

Users describe ambiguous interactions with the user experience, with some reviewers praising it as the "best... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Product

Customers consistently note ambiguous experiences with the product, with many praising its ability to record... See more

Response time

Customers had positive experiences with response times, frequently praising the speed and efficiency of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a li... See more

Company replied

Rated 4 out of 5 stars

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before... See more

Company replied

Rated 3 out of 5 stars

Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in t... See more

Company replied

Rated 3 out of 5 stars

While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.5

Average

TrustScore 3.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(252)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They responded rly fast

Well medam clips good and doesnt lag when i use it and u can use it for pc and mobile

10 September 2025
Unprompted review
Medal logo

Reply from Medal

Thank you for sharing your positive experience with our fast support and smooth performance on both PC and mobile! Your feedback is invaluable to us, and we’re delighted to know you’re satisfied. We look forward to continuing to meet your expectations!

Rated 5 out of 5 stars

A very good application for clipping.

A very good application for clipping games. You can screenshot with F7 as well. I genuinely recommend this app if you are a gamer.

31 March 2025
Unprompted review
Medal logo

Reply from Medal

Hi there! Thanks a lot for your feedback! We’re delighted to see that you enjoy our app :)

Rated 1 out of 5 stars

bricks laptops

worked great! at first..... i have been having problems after the second time i started this nighmare app. it brickrd a laptop by sending notifications multiple times a second and i couldnt start the app antmore. or any app..... thanks medal

6 September 2025
Unprompted review
Medal logo

Reply from Medal

Hey Jippe,

This is obviously not the experience we want you to have. You can message me on Discord @brandersnatcher (https://medal.tv/discord) or email Brandon@medal.tv.

Would love to get this fixed for you and make sure it's not happening to other people.

Rated 1 out of 5 stars

worst clipping app in the world

worst clipping app in the world. the application always glitches, you need to buy stuff to actually upload them, and its overall just complicated. additionally, it takes forever to just clip stuff

18 August 2025
Unprompted review
Medal logo

Reply from Medal

Sorry to hear that, glitches how? And you definitely don't need to pay to upload clips, only screen recordings due to safety concerns. Feel free to reach out to support and we can take a look at the issues you are encountering! https://support.medal.tv/support/tickets/new

Rated 5 out of 5 stars

Tops

Everything is fine, very helpful

30 August 2024
Unprompted review
Medal logo

Reply from Medal

Love to hear it! 😎

Rated 5 out of 5 stars

Great app

Great app, captured lots of moments with it. It does require lots of updates though, which can be annoying sometimes, but overall it's great.

1 August 2025
Unprompted review
Medal logo

Reply from Medal

GGs! Thanks for being part of the squad. 🎮🔥

Rated 4 out of 5 stars

Clipping Issue

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before with some issues) emailed me back and sent me some steps to walk me through the process. It took a minute to figure out since I’m not computer savvy but ultimately purging medal and reinstalling helped with my clipping. Out of everyone that tried to help Tim did the most my far and is the only one that responded back, so I am very grateful for his help! Thank you again!

1 August 2025
Unprompted review
Medal logo

Reply from Medal

Tim is the GOAT. 🏆 We appreciate the feedback!

Rated 5 out of 5 stars

Very good company

It is a very good, polite company, it does not leave people waiting for its message, it is a company that many people use today, blessings

30 July 2025
Unprompted review
Medal logo

Reply from Medal

Your support means a lot to us, thank you!

Rated 5 out of 5 stars

Easy to use

Easy to use, I can host my videos online without a hassle to deal with.

27 July 2025
Unprompted review
Medal logo

Reply from Medal

That’s what we like to hear—W after W. 🏆

Rated 1 out of 5 stars

shittyest software ever

Shittyest clipping software ever this software WONT save ur clips

10 June 2025
Unprompted review
Medal logo

Reply from Medal

Yikes, have you made a ticket with the support team so we can see what's going on? We def want to take a look and get this sorted for ya: https://support.medal.tv/support/tickets/new

Rated 5 out of 5 stars

This app is amazing

The clips are greatly made, quick to upload and is perfect when you need to record something instantly. There are even quests for the games you like who makes medal even more fun. I highly recommend.

3 April 2025
Unprompted review
Medal logo

Reply from Medal

Big thanks from the whole team! 🙌

Rated 5 out of 5 stars

Love medal

Love medal, very simple to use yet very useful,

3 June 2025
Unprompted review
Medal logo

Reply from Medal

Thanks so much for the kind words! 🙏

Rated 5 out of 5 stars

Very easy to use, Very helpful

App is easy to use and very customizable to what you need. Had a relatively major issue at some point and they were super helpful with resolution advice and following up emails to make sure I got the issue fixed.

31 May 2025
Unprompted review
Medal logo

Reply from Medal

Thank you for your review and your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look