Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
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Review summary
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Reviews shaping this summary
Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
Company replied
The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Overall received good quality meat, delivery was great plenty communication. I was a bit disappointed with the pork chops had they got a photo with rind on but received with no fat or rind which was t... See more
Company details
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
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Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7K reviews
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Replied to 61% of negative reviews
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The sirloin arrived fresh
The sirloin arrived fresh and as described with excellent packaging
26 May 2026
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
I ordered 2 × 5kg of chicken breast and…
I ordered 2 × 5kg of chicken breast and XL sirloin joint i ordered them in 2 seperate deliveries a day after the other. The first order was the chicken breast which was due to come 3 days later on the wednesday and the sirloin on the thursday. Bare in mind its been hot when ordered so a little weary. On the wednesday i checked the delivery update for it to say there had been a problem with delivery and it was now going to be delivered on the thursday. I messaged to find out if everything was going to be alright as it would of been in transit for 2 days. I had a reply saying if possible not to email them as they have so many emails and to only email if i really need to, understood, then told that they understand the concern with the weather, the ice packs will more than likely have melted but it should be alright as the packaging is thermal so holds the coolness in.
Thursday the sirloin was delivered first which was still nice and cool ice packs still frozen - straight in the fridge it went. Half hour later the chicken came videoed myself opening the box and just like they told me the ice packs were melted and barely cool, checking the chicken the colour wasnt the pinkest opening the bag it didnt smell the best and the temperature with a thermometre said is was at around 5 - 6 degrees, i quickly bagged it all up and got it in the freezer as i didnt want it to spoil more than it had.
Today i got some out again not looking the best by colour i defrosted a couple of pieces they have a slight soury smell to them after being in the fridge for a few hours so not too pleased really. Ive coated them in chicken tikka paste and im going to try them before feeding the family any as im abit worried. The sirloin seemed alright i cut them into inch thick steaks and got roughly 21 steaks out of it, me and the missus tried one each the other day and it didnt taste too bad a little gristle here and there but i expected that for the price. Ive given you 2 stars as the sirloin was alright but because of the chicken being delayed and arriving at the temp it did and the colour it was and then being told not to email too often when i was querying about a concern because of the weather and it being meat. Sorry but thats the reason i am at 2 stars i have ordered from other meat wholesalers around the same distance from me and havent had a problem. I know the delivery probly isnt quite your fault but when its 30c outside anyone is going to be concerned with how there meat will be delivered when its not being delivered in a climate controlled vehicle. Now im just hoping the chicken is alright to eat fingers crossed.
Sorry but i had to give an honest review from my experience not to say everyones will be the same but that was mine.
26 May 2026
Reply from meatsupermarket.com
Thank you for your feedback and for taking the time to share your experience in detail.
We are sorry that your chicken order was delayed by the courier on this occasion. Unfortunately, this was due to a disruption within the delivery network, which is outside of our direct control, and we do rely on couriers to deliver within the expected timeframes.
We understand your concerns, particularly given the warm weather at the time. Our packaging is designed with insulated and chilled materials to maintain temperature during transit.
We are pleased to hear the sirloin was received in satisfactory condition, however we are sorry that the chicken did not meet your expectations upon arrival.
We appreciate your honest feedback and will ensure this is passed on internally as well as to the courier for review.
If you experience any issues with the chicken, please contact us directly at info@meatsupermarket.com so a member of our team can assist you further.
Kind regards,
Meatsupermarket Team.
This is my second review
This is my second review, I had a late delivery & the meat had gone off but these things happen, what angered me was not responding to my email, then finally I got an email back & all has been resolved quickly & professionally... I must point out I've used this company many times & the products have always been lovely & fresh.... I wish I could find my other review & edit it but I can't....
2 June 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for your review.
We appreciate your support of our business.
Kind regards,
Meatsupermarket Team
Came on the said date meat was very…
Came on the said date meat was very very good well packed and plenty of frozen cubs to keep it cool and fresh very impressive. Will order again.
Was not pleased with the driver put box near front door knocked and went it was only by chance I went to the bin and find it there anyone going by seeing the meat sign could have stolen it driver be more careful and wait till someone opens the door please
27 May 2026
Reply from meatsupermarket.com
Hi Joyce,
Thank you for your review. We’re really pleased to hear your order arrived on the selected date, was well packed, and kept cool and fresh.
We’re sorry to hear the driver left the box by the front door without waiting for someone to answer. We understand your concern and will take this feedback on board with the courier.
We really appreciate your feedback and are delighted to hear you’ll be ordering again. We look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
First order and really impressed
First order and really impressed. XXL sirloin was huge and meat looks great. We have 20 large steaks from it! Their customer service is friendly and quick to respond.
Have already placed another order. Now need a bigger freezer!
2 June 2026
Unprompted review
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and thank you for your second order :)
Kind regards,
Meatsupermarket Team
My order was marked as delayed but…
My order was marked as delayed but still as not been delivered I would like to know why you take my money and don't deliver kind regards mark
26 May 2026
Reply from meatsupermarket.com
Hi Mark.
I'm sorry to hear the couriers haven't delivered your order, please always contact us direct on info@meatsupermarket.com with any issues. I will ask a member if staff to look into this now and we will be in contact.
Kind regards,
Meatsupermarket Team
Delivery was far too long and when I…
Delivery was far too long and when I did received it the meat was virtually defrosted, I had one of the T Bone steaks and it was not up to the standard of previous ones.
I was vey disappointed.
I Was very disappointed this time
26 May 2026
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear that your delivery was delayed by the courier and that the product did not meet the standard you have experienced previously.
The delay was caused by the courier network, which unfortunately can occasionally impact transit times. Our products are designed to remain safe during transit and can be safely frozen upon arrival if there is any concern regarding temperature please always contact us directly.
We appreciate you taking the time to raise this with us and will ensure your comments are passed on.
Kind regards,
Meatsupermarket Team.
The steak arrived in good order and at…
The steak arrived in good order and at around 9° during this current hot weather.
The only issue I have is the website were promisinga few free steak pieces for now customers first orders but I only received the meat I paid for.
27 May 2026
Reply from meatsupermarket.com
Hi Paul,
Thank you for your review. We’re pleased to hear your steak arrived in good order, especially during the current hot weather.
Regarding the free steak pieces, these do need to be added/applied at checkout using the relevant promotional code for the item to be included with the order. As this was not added at the time, it unfortunately was not included in the delivery.
Please could you email us at info@meatsupermarket.com when you next place your order? We would be happy to add this onto your next order for you, and hopefully turn this into a 5-star experience.
Kind regards,
Meatsupermarket.com
Disappointed!
Disappointedly I found the meat to be tough and tasteless and yes the price was good however it is not that far from many supermarket prices for ribeye steaks that are tastier.
In addition even though I was at home the courier left the box on the doorstep, something I believe should not happen with this type of commodity, also meat was completely defrosted when I opened it.
27 May 2026
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear that you were disappointed with both the quality of the meat and the delivery experience on this occasion.
Your comments have been noted and will be passed on to both our courier partner and our internal team for review.
Thank you for taking the time to share your experience.
Kind regards,
Meatsupermarket Team.
It's not the company it's the delivery…
It's not the company it's the delivery service. They lost the order and it all thawed out plus it had been opened
27 May 2026
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear about the issues experienced with your delivery and appreciate how frustrating this must have been.
We rely on our courier partners to handle and deliver orders within the correct timeframe, and we are disappointed to hear that this service fell short on this occasion, resulting in the delay and condition you have described.
Your comments have been noted and will be passed on for further review.
Kind regards,
Meatsupermarket Team
Meat arrived
Meat arrived, as ordered well packed an quality looked great,
Well the taste was amazing burgers ,chicken, snd steaks. Brilliant will definitely re order again.
27 May 2026
Reply from meatsupermarket.com
Hi Keith,
Thank you for your fantastic review. We’re really pleased to hear your order arrived well packed and that you enjoyed the burgers, chicken and steaks.
We’re delighted to hear you’ll be ordering again and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Affordable quality meat.
The website is easy to use with a good selection on offer, would prefer to see more lamb selection in the BBQ range. (just personal choice). Delivery on time and with enough ice packs, which kept the meat frozen. Quality of the meat that we have eaten up to now has been fantastic, the size of the chicken breast were great and split down into packs of three to feed the family. Must be the most cost effective way to purchase quality meat, in the current cost of living crisis.
27 May 2026
Reply from meatsupermarket.com
Hi Phil,
Thank you for your lovely review. We’re really pleased to hear you found the website easy to use, your delivery arrived on time, and the meat has been fantastic so far.
It’s great to hear the chicken breasts worked well for your family, and we really appreciate your comments on quality and value. We’ll also take your BBQ lamb range feedback on board.
Thank you again for your feedback, and we look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Fantastic quality
I bought the 4.5 kilo sirloin joint and cut it into steaks, cooked a couple on my barbecue at the weekend and they were absolutely delicious. Highly recommend.
27 May 2026
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
Ordered the 1kg of marrow bones
Ordered the 1kg of marrow bones, which was under weight by 50g and only half of them had any marrow in! At £4.99 for about a table spoon of marrow I won't be buying them again.
The Blue Smoke Tomahawk steaks sold with a weight range of 1.8-2.4kg, so was expecting weight to be about 1kg each, they just made the minimum weight of 1.8kg which was disappointing as my previous orders of whole sirloins and whole ribeyes have been well over minimum weight.
22 May 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear you were disappointed with your order.
The beef bones are not guaranteed to contain a specific amount of marrow, and the bones can vary between marrow-rich cuts and knuckle ends.
With regards to the Tomahawk steaks, these are supplied within a weight range of 1.8–2.4kg as stated, and individual items may sit at different points within that range.
We appreciate you taking the time to share your comments and will ensure they are passed on to the relevant team.
Kind regards,
Meatsupermarket Team.
Reply from meatsupermarket.com
Hi AJB,
Thank you for your review. We’re really pleased to hear you enjoyed the sirloin joint for Sunday lunch.
We really appreciate your feedback and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
Regular site user
Always been happy with the many orders I have placed , fair prices for good quality meat.
27 May 2026
Reply from meatsupermarket.com
Thanks for your 5-star review! We’re delighted you were pleased with your order and hope to see you again soon.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Thanks for your 5-star feedback.
We’re happy to hear you were satisfied with your order and service, and we hope to see you again soon.
Kind regards,
Meatsupermarket Team
The ordered meat was good
The ordered meat was good. The sirloin excellent. The only blip was the free offer was not included in the delivery.
27 May 2026
Reply from meatsupermarket.com
Hi Mike,
Thank you for your review. We’re really pleased to hear you enjoyed the meat and that the sirloin was excellent.
Regarding the free offer, this does need to be added/applied at checkout using the relevant promotional code for the item to be included with the order. As this was not added at the time, it unfortunately was not included in the delivery.
Please could you email us at info@meatsupermarket.com when you next place your order? We would be happy to add this onto your next order for you, and hopefully turn this into a 5-star experience.
Kind regards,
Meatsupermarket.com
Delivery arrived at 9 in the evening
Delivery arrived at 9 in the evening , being in the delivery van all day , the ice packs had melted and the meat was warm.
27 May 2026
Reply from meatsupermarket.com
Thank you for your feedback.
We are sorry to hear your delivery arrived late in the evening. Delivery times are managed by the courier, and unfortunately delays can sometimes occur depending on route completion and driver schedules.
If you have any concerns regarding your order, please contact us directly at info@meatsupermarket.com and a member of our team will be happy to assist.
Kind regards,
Meatsupermarket Team,
excellent company
Unfortunately delivery day was changed to the following day, but not an issue.
I was charged for the free meat gift in error but this was refunded without question.
The order itself came packaged in a cool bag inside the box with ice bags. Although the ice had melted (weather was very hot) the meat was very cold. The chicken breasts were huge compared to supermarket bought and all the same size and quality (16 altogether) so i was impressed, The same goes for the beef. Excellent quality and all now in the freezer. I will certainly order again. Very happy.
26 May 2026
Reply from meatsupermarket.com
Hi Elizabeth,
Thank you for your lovely review. We’re sorry there were some initial issues with the delivery date and free meat on your first order.
It’s great to hear your order arrived well packed and chilled, and that you were impressed with the quality and size of the chicken breasts and beef. We’re delighted you’ll be ordering again and look forward to welcoming you back for your future orders.
Kind regards,
Meatsupermarket.com
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