Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
876 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bruce contacted me and had already…
Bruce contacted me and had already resolved my problem for me. Excellent manners and so helpful
19 February 2026
Unprompted review
Reply from Mealzo
Hi Michelle,
We love hearing this.
Thanks for sharing your feedback🙏🏻
Bruce was super helpful and got my…
Bruce was super helpful and got my issue resolved in minutes. Guy deserves a raise!
18 February 2026
Unprompted review
Reply from Mealzo
Hi Ryan,
We’re so glad everything was sorted within minutes.
Thanks for the great feedback, we’ll definitely share the love🧡
Great customer service from Brian
Great customer service from Brian. Had a small computer glitch issue with order but both Brian and restuarant resolved quickly. Very helpful and courteous.
17 February 2026
Unprompted review
Reply from Mealzo
Hi Lyn,
Really glad everything got sorted and you were able to enjoy your order in the end.
Thanks for taking the time to share this🧡
Reply from Mealzo
Hi Lewis,
Thanks for your review. We’re really glad to hear you had a great experience✨
I messaged Mealzo on Friday night as I…
I messaged Mealzo on Friday night as I placed an order at a local takeaway and I received no response. My message to Mealzo was picked up by Bruce and the issue was dealt with it quickly and promptly and I received a full refund the next day
13 February 2026
Unprompted review
Reply from Mealzo
Hi Hazel,
Thank you for sharing your experience. We’re pleased the matter was handled promptly.
Your feedback is always appreciated and helps us continue delivering a smooth and reliable service🧡
Sorted my problem quickly
Sorted my problem quickly!
Nice email from Bruce :) - enjoy your holiday LOL
13 February 2026
Unprompted review
Reply from Mealzo
Hi Danielle,
So glad it was sorted quickly for you.
Thanks for sharing this, it really does mean a lot✨
🧡💚🩵💜
Needed help from live chat & got lovely Franklin who couldn't have been more helpful & got me sorted within minutes! thank you Franklin!🧡
13 February 2026
Unprompted review
Reply from Mealzo
Hi Emma,
This is so lovely to read 🧡
We’re really glad you got the help you needed quickly.
Thanks for taking the time to share this.
Fast responses
Peter was great and kept me updated all the way through the issue.
12 February 2026
Unprompted review
Reply from Mealzo
Hello Jennifer,
So pleased you felt supported and updated every step of the way.
Thanks for leaving a review🙏🏻
I made an error with my order
I made an error with my order. Bruce assisted me with my query and I am now being refunded
11 February 2026
Unprompted review
Reply from Mealzo
Hi John,
Thank you for your feedback. We’re glad we could help.
Hope to see you again soon!
Reply from Mealzo
Hello Jacqueline,
We’re happy you had a positive experience.
Thanks for leaving a review🧡
Brian was very helpful and patient with…
Brian was very helpful and patient with an issue that turned out to be on my end and helped me get my order quickly following the discovery of the problem.
10 February 2026
Unprompted review
Reply from Mealzo
Hi Jamie,
Thank you for sharing your experience!
We look forward to see you again soon!✨
Brian was excellent dealing with my…
Brian was excellent dealing with my issue. I am more than happy with the outcome and Brian's handiling with my issue.5 star service
7 February 2026
Unprompted review
Reply from Mealzo
Hi Scott,
We appreciate you sharing this. Glad the situation was resolved to your satisfaction and everything worked out smoothly.
Good services.
15 October 2025
Unprompted review
Reply from Mealzo
Hi Raza,
Thanks for the 5 stars. Delighted you had a positive experience with us.
We look forward to welcoming you back again soon!
5* customer service
Brian at the mealzo live chat was absolutely fantastic at assisting me with my refund today!!
7 February 2026
Unprompted review
Reply from Mealzo
Hi Dannielle,
Thank you for the review. We’re pleased your refund was handled smoothly and without delay.
Peter was amazingly fast and to the…
Peter was amazingly fast and to the point
6 February 2026
Unprompted review
Reply from Mealzo
Hi Jack👋🏻
Delighted to know everything was handled quicky.
Thanks for choosing Mealzo, see you again soon🧡
Massive thanks to Brian
Massive thanks to Brian, who helped me get a refund credited back into my Mealzo account in the space of 10 minutes, after briefly explaining the information and giving him the details, he contacted the restaurant itself to confirm the details and my refund was in my account minutes later. Best service I’ve ever received!!
4 February 2026
Unprompted review
Reply from Mealzo
Hi Liam,
We really appreciate you taking the time to share this🧡
Many thanks to Brian the person who…
Many thanks to Brian the person who helped me by chatting about an order due to my mistake with the deliver option.
3 February 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Thank you, we really appreciate you sharing your experience and ordering with us.
Reply from Mealzo
Thank you Julie🧡
Hope you enjoyed your meal, and we look forward to seeing you again soon✨
Very helpful
Very helpful. Brian helped with all my enquiries and was very informative.
24 January 2026
Unprompted review
Reply from Mealzo
Hi Danielle 😊
Thanks so much for your kind words! We’re really glad everything went smoothly for you🧡
Peter was a great help
Peter was a great help, he was very knowledgeable, quick to respond and understood my complaint completely, thanks Peter
24 January 2026
Unprompted review
Reply from Mealzo
Hi Steven 👋
We're delighted to hear everything was clear and handled promptly, thanks for sharing your experience ✨
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