While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I should have put NO stars. I ordered a gift certificate fit my daughter. They never responded to her tracking request. I’ve sent emails and called repeatedly only to receive a busy signal. Horrible c... See more

Rated 1 out of 5 stars

Don’t risk your time or money! Have bought several beautiful bags from them. Latest one is a cheap, knockoff, vinyl handles, lightweight, fake leather. Hideous. Customer service is refusing to refund... See more

Rated 5 out of 5 stars

I love your products. I have purchased a tote bag, two different women’s wallets and one very cute and handy small cross-body bag. Each is made extremely well, good leather and lining material, and ve... See more

Rated 2 out of 5 stars

These are lovely looking items but the quality of workmanship leave a lot to be desired. I purchased the Cholet purse and one of the screws comes loose and the purse falls off my shoulder. I recentl... See more

Company details

  1. Home & Garden

Information provided by various external sources

We are a bags retail company started in 2017 who makes bags from designs from our own community. To date we have over 70,000 customers. Earlier on into our business, we underestimated our virality of our bag designs and we ran into logistics issues that made our shipments very late. If you were one of such customers, please have our apologies. We have improved since. From 2018, our shipping times have reduced from previously 10-25 days to 1-10 days. Depending on your location and time of your orders, you may even get your items the next day. Thank you for your interest if you have come here to read more about us. We are always improving but one thing we never change is our commitment to our community, without whom our designs would never come to fruition. We do not actively ask our customers to leave a review at Trustpilot. For those who do, we always reply to find out their order and see their issues are solved. If these reviewers do not reply with their order details, they will be flagged by Trust Pilot and their reviews will be hidden here. Reach us more quickly here support@mdbm.uk


Contact info

  • Stacey Avenue 28, MK12 5DL, Wolverton, United Kingdom

  • mdbm.uk

1.8

Poor

TrustScore 2 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Leather

It's beautiful; the color, size & style. Magenta (rad pink/purple), minimalist wallet, key chain. Super cool!!! I love it. Thank you.

10 July 2020
Unprompted review
Rated 1 out of 5 stars

Don't bother if you live outside CONUS

I went ahead and ordered a lovely bag - and then you tell me you don't ship to Hawaii where i live. I will no longer receive any of your emails - Hawaii is not a foreign country from the US!

6 July 2020
Unprompted review
Rated 1 out of 5 stars

Product was great, service was not.

Product was great. Customer service was completely lacking. My order somehow got lost and my shipment never arrived. It took several attempts to get someone to help me and it took over a month to get my order, which they had to resend new products.

5 July 2020
Unprompted review
Rated 1 out of 5 stars

Definitely worth buy!

Love the color and the purse; was complimented on it yesterday! JDR

3 July 2020
Unprompted review
mdbm logo

Reply from mdbm

Thank you for your thoughtful review! We noticed that the star rating does not match your great feedback. Is there a way for you to change the star rating? :)

Rated 5 out of 5 stars

I love the Cholet bag in black

I love the Cholet bag in black! It is durable and beautiful. I wear it daily because it matches everything!

The designs on this site are original and unique. Huge fan!

2 July 2020
Unprompted review
Rated 1 out of 5 stars

Blocked for asking basic questions.

On May 22, 2020
I asked this company some product related questions. After a response, I still needed more information. Here is the transcribed communication on Facebook messenger:

Me:
I still need these questions answered?

➡️Do the bags come with certifications of authentic leather and country where they were made?

I’ve seen reviews that paperwork is in Chinese or Korean and is not translated to English. I’ve also seen reviews that bags are not stamped or labeled inside as being leather yet were advertised as such but arrive and are NOT leather. How do you assure the customer that the leather is genuine?

➡️ What shipping companies do you use? FedEx? USPS? Which ones?

Company:
we both use Fedex and USPS as our carriers

Me:
What about my questions regarding certification of authentic leather? Do you provide that (in English) with the bags?

Company:
no problem! I will get back to you as soon as we have an in-depth information regarding your clarifications, we would just need some time about this to verify and ensure we provide the right information, thank you

I have not received a response, and they have now blocked me on facebook to prevent me from following up. The question I asked were not unprofessional and were in response to negative reviews I did see online. I am merely doing my due diligence prior to making a purchase.

I would appreciate a response, before I turn to providing a review of my own. The bags are expensive and I just wanted to make sure that if I’m paying for leather, I’m getting leather. It is unlikely I will order anything, but their actions of blocking me instead of explaining their products, is an indication that others should be aware of their business practices as well.

21 June 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful

Five stars, start to finish: user-friendly website, lovely products, irresistible offer, fabulous colors from which to choose, prompt response to my question from customer service, good updates on shipping during COVID, arrived well-packaged for safe shipping, and the little green zip wallets are FABULOUS. Pretty, shiny, well-made, perfect size, practical. Five stars, start to finish

19 June 2020
Unprompted review
Rated 1 out of 5 stars

Long overdue package

Unfortunately, I still have not received my merchandise. After I last inquired about why it was delayed so long, there was an email saying it had shipped. Since then, according to the USPS tracking, it’s in the post office in Monroe Township, New Jersey, since June 1st. It says that it is awaiting the item. That doesn’t make sense to me because the email says both items were completed. I’m just confused at this point. I’ve shopped with several retailers and never ran into this problem. Could you please find out if my items are really ready and expected to be shipped to me soon? Any news would be greatly appreciated. Thanks.

8 June 2020
Unprompted review
mdbm logo

Reply from mdbm

Hello Tamsyn,

We're so sorry about your package and for the confusion. We reached out to you via email to have this resolved.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look