Mayagrisham Reviews 

28
•
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Firstly your marketing and social media team are spot on. I spied this clutch randomly through Instagram and fell in love. The sell was immediate. Really resonate with the authentic brand and... See more

Rated 5 out of 5 stars

This is my second bag. I got the Kerrygold bag specifically for a wedding I was going to wearing a green dress. But I always knew I wanted/needed the Barry’s Tea Bag so I just went ahead and bought it... See more

Rated 4 out of 5 stars

Response time to requests was excellent (thanks Gemma) but the explanation on the when the item would be produced and shipped wasn't clear. Also, purchased the Guinness bag and being able to fit a pho... See more

Rated 2 out of 5 stars

Multiple gems came off during the delivery phase, I understood the lengthy wait for it to be delivered but expected it to be perfect. Customer service was amazing from start to finish, always with a q... See more

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3.8

Great

TrustScore 4 out of 5

28 reviews

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3.8

All reviews

(28)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my second bag

This is my second bag. I got the Kerrygold bag specifically for a wedding I was going to wearing a green dress. But I always knew I wanted/needed the Barry’s Tea Bag so I just went ahead and bought it and it brings me so much joy! I absolutely love them both

30 October 2026
Rated 2 out of 5 stars

Multiple gems came off during the…

Multiple gems came off during the delivery phase, I understood the lengthy wait for it to be delivered but expected it to be perfect. Customer service was amazing from start to finish, always with a quick response.

17 October 2026
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Reply from Mayagrisham

Hi Chris,

Thank you so much for your lovely feedback and your kind words about our customer service.

I’m very sorry to hear that some of the crystals came loose during delivery. We completely understand your disappointment, especially after such a long wait. Every piece should arrive in perfect condition.

We would be more than happy to arrange a replacement for you to ensure you receive your bag exactly as intended. Please check your email for further correspondence.

Thank you again for your patience and understanding.

Warm regards,
Gemma

Rated 4 out of 5 stars

Authentic luxury

Firstly your marketing and social media team are spot on. I spied this clutch randomly through Instagram and fell in love.
The sell was immediate.
Really resonate with the authentic brand and that it's a very luxury take on iconic Irish pieces.

I was surprised when customs advised me of an additional charge to get into Australia.

On arrival there were about 4 black gems missing (weren't in the bag so hadn't fallen off in transit) and thankful that there was a small bag of extra gems to replace - would have been better to come with all to start.

22 September 2026
Rated 5 out of 5 stars

Great quality!

My 2nd Maya Grisham purchase and another stunning bag, would highly recommend, the quality is fab! And the beautiful packaging is gorgeous for upcoming Christmas gifting. Would definitely like to purchase another bag in the future.

30 September 2026
Rated 5 out of 5 stars

Smiles all round

Maya was great with her communication throughout, and I have a very happy fiance with her new bag. Thank you 🙏

22 September 2026
Rated 5 out of 5 stars

Kerry Gold clutch

Bought the Kerry Gold clutch for my daughter for Xmas this year! It has arrived beautifully packaged ! At closer inspection I found that there were a good amount of rhinestones missing around the edge of the bag! I know there are extra ones included inside the bag but I was somewhat disappointed that it has arrived like this, brand new and never used.I was expecting stones to come off but not receive a brand new bag with stones already missing. I now have to go ahead and try to glue the missing stones back on before I can give it as a present! I just wish there was another way to do the rhinestones on the bag, a small ding against something hard and they’ll come off again and that for a not so cheap price of 750 Euro!

Update!

Maja got in contact with me and after discussing the missing little
Rhinestones she immediately offered to replace it and to even drop it off personally at my house! Obviously missing Rhinestones are not common and I would like to thank her for getting in contact and exchanging the bag for an immaculate one! Would definitely recommend getting one of these bags since they are such a looker, especially now for the upcoming Xmas season!
Thanks again

22 September 2026
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Reply from Mayagrisham

Hi there,

We’re so sorry to hear that your Kerrygold clutch arrived with some rhinestones missing. This certainly isn’t how we expect a brand-new bag to arrive.

We wish you had contacted us directly before attempting to repair the bag, as we would never expect you to fix a new purchase yourself. We would be more than happy to arrange a replacement for you at no additional cost.

Please contact our customer care team with your order details and we’ll get this sorted for you.

Warm regards,
Gemma

Rated 4 out of 5 stars

Good overall, but couple of issues

Response time to requests was excellent (thanks Gemma) but the explanation on the when the item would be produced and shipped wasn't clear. Also, purchased the Guinness bag and being able to fit a phone would have been great. Quality is still TBD as it has not had a 'proper' night out yet.

2 September 2026
Rated 3 out of 5 stars

Nice product, shit customer service

The product is lovely but the customer service is awful.

I ordered my bag on 28th July, at which time the site stated it would be shipped on 31st of July. Since this seemed soon I assume it would be shipped in August, I emailed in the middle of August to confirm (as it’s a lot of money) and was ignored. I then contacted through Instagram and was just told that the site says 31st August along with a screenshot after I explained that it said July when I ordered.

I waited until 31st of August, nothing. On the 2nd September I emailed asking for an update and explaining the above, I was told my bag had been dispatched and they were waiting for a tracking number. My bag has now arrived with the package very clearly stating same day delivery.

I fully appreciate it is a small business and everything is handmade (and the product is lovely!) but I was very disappointed with how I was dismissed and lied to, especially since this was an expensive purchase.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Winner of previous competition entered…

Winner of previous competition entered 24 hours to late
Commented and one min later was announced the winner.
Deleted comments questioning this
Have already contacted the CCPC and will be taking this further.
Have this all screenshot and documented.

1 August 2026
Unprompted review
Rated 3 out of 5 stars

Purchased the GAA Ball clutch for my…

Purchased the GAA Ball clutch for my wife - and it arrived in line with expected delivery times. It is a beautiful and very carefully handcrafted item that she's delighted with.
Two observations: 1) It is heavy, like quite heavy, given it's size and 2) We don't have great confidence in the lifespan of the beads. Some were falling off as we took it out of the box, or may get stuck to your hand when holding it - not a great start. While additional beads are supplied, it's not ideal, how frequently do you want to be re-beading your bag? My wife is very nervous to bring it anywhere and would expect significant bead loss on an evening out. Time will tell.

10 June 2026
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Reply from Mayagrisham

Thank you for your review and for your honest feedback. We’re delighted to hear your wife loves her GAA Ball Clutch. As each piece is handcrafted, the occasional loose bead can occur, particularly during transit, but we appreciate that this can be concerning. We will include an additional repair kit in your upcoming parcel and, of course, if you experience any significant ongoing bead loss, please don’t hesitate to contact us. We want your wife to enjoy carrying her bag with confidence and are always happy to help.

Regards,
Gemma

Rated 1 out of 5 stars

Where is my bag?

12 January 2026
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Reply from Mayagrisham

Good morning Margaret,

Your parcel was shipped on the 13th of January and is in customs due to unpaid import fees.

Please see your email with tracking number and details.

Warm regards,
Kimberly

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