Max Spielmann Reviews 

I recently went to the CrossGates Leeds store & the lady whose name tag read Kim(nice but Dim) was absolutely LOVELY. She had a lot going on but still dealt with us with compassion & care (my Dad passed away & was getting a picture for his Birthday ti give to my mum) I paid for the engraving & she added some beautiful angel wings. It was such a lovely touch she did it all quicker than she 1st said & she was just so nice & thoughtful

I had been recommended to try out this company by a shop keeper to help obtain and print out photos stuck on my late mother's mobile phone and I am happy and delighted to have taken it. This company has multiple stops nationwide and in my case it is located inside a supermarket that is reachable by bus, which is handy for disabled customer like me. The staff were very kind, knowledgable, always hands on and very sympathetic and supportive when I told them of my circumstances. They were able to access the photos, select the photo size and style I preferred, in this case, 6 x 4 in matt finish, which is recommended for standard photos to be placed in a photo album, as they mentioned. The machines they use are fantastic and top class as the photos came out wonderfully. They have the option for instant print or 5 day processing for more photos to print out. I chose the latter and all 500 plus photos are ready and I collected them later on in a well wrapped packaging and their price range is good and reasonable. Now I have good photos with images of my late parents during their holidays that I shall keep, remember and cherish for as long as I live. Thank you so much for the staff at Max Spielmann for helping me with this and providing great quality service and support as a result.

Tesco’s at Clifton Moor, York.
I made a mistake with my wedding canvas. I emailed to ask if there was anything Max Spielmann could do, and they offered a new one free of charge. Chelsea helped me re-do it, and she was extremely helpful and understanding with me! It’s so good to know there’s still some nice people in the world!!
Thank you Chelsea x

I went to Tesco Portwood on Monday 01.06.2026 for a scan of an A3 document and the assistant serving is an idiot, he first said he could copy it onto 2 pieces of paper, I said no I want it scanning, he proceeded and then asked for my email address so I spelt it out letter by letter, (I don't know why he didn't just ask me), and nothing came through on my phone, he then lied to me saying this area is a cold spot for the internet, so I went around the floor to do some shopping. When I came home I checked my laptop and still nothing came through, nor did anything else on the Tuesday. So on the Wednesday I went back and asked him to send it again and could I check the email address, it was wrong; in the end I went to Reyman in Stockport and nothing was too much trouble for them. I have a small scanner at home and I'm scanning documents and getting rid of the paper copies. I will not use Max Spielman ever again.

Tried charging me £10 for passport photos. Corporate greed at its finest

Went into Max Spielman in Asda Trafford park. I was struggling downloading pictures from my phone. The member of Staff Ryan was a great help. He was very helpful, Knowledgeable and above all patient.

I ordered 80 flyers for a charity project in May, and was printed poor quality, sometimes illegible pages. Some of the pages had been printed on paper that already had writing on, and others were printed with nothing on the back (despite paying for double sided). We had only hired people for flying for a few hours, so a reprint wasn't a possibility (nor was it offered). When we shared the quality issues afterwards, Max Spielmann said they'd need all 80 flyers back in order to process any sort of refund (despite extensive photographic evidence of the terrible quality).
The service has been terrible. I have sent a further refund request, and hope to hear back soon, but for now I will recommend to avoid this company.

Visited Tesco, Oakley Road, Corby and a young man sorted out photos for me from a memory stick for a funeral.
He was professional and the service I received was exemplary. He fitted photo in frame for when I got back.
His name was Thomas and, this young man is an asset to your Company. Customer Service was excellent.

Less than a one star. Ordered a picture for a gift at the weekend. Paid for express delivery. Arrived Thursday which is later than even the standard service. Opened it and the glass frame was smashed. What am absolute joke of a company. I will obviously never use them again. I am sure they will "take these comments onboard" but that doesn't really help me.

I would like to highly recommend and thank George who works in your King's Heath branch. Not only is George personable, helpful, courteous and observant - but he has such a talent for what he does, paying close attention to detail while manning the whole shop. I have witnessed him multi task in fine fashion under pressure and meet the needs of even the most challenging (and rudest) of customers while maintaining his calm decorum and professionalism, ever still providing a first class service. More then once have I thought how lovely and helpful he is and thought it was about time to publicize a well fitted character reference!

The excellent lady I think could be called Amber is a fantastic employee, She is so helpful in the Blyth store! I would say she is number 1 customer service person in Blyth! Massive thanks! Mark!

I had called into the Huddersfield store 4071 several times.I received very helpful and informative service from Kimmy. I simply wanted to know if I could still use my old camera in this digital age.She fitted the new film and batteries and talked me through how it worked.I have received the developed photos today.All excellent.For the first time ! I do not need to buy a digital camera for the immediate future !

I had been editing two photobooks, each with approximately 300 photos saved. I was about 80% complete but the photobook editor became inaccessible, with the website instructing to check back later. I kept trying, but no access. Eventually I contacted the customer help service and received a prompt response saying the service was no longer available and I would have to start again. There was no warning of the shut down, so no opportunity to try and finish the project. I explained that the photos I had saved were now unavailable and I had relied on the service for several years, but received a message saying that while it was temporarily shut down they ‘had to make the difficult decision not to reinstate the photobook service at all. As a result, the editor has now been permanently retired and existing projects can no longer be accessed or recovered.’ I find this lack of customer care unacceptable. I never take to writing reviews, but imagine if I had taken a car to be serviced and they decided to destroy it because they were changing the nature of their business, and didn’t inform me that they were going to do so. There is no compensation for the hours that I spent on this work, and I am staggered that with access to people’s emails saved in their system that they would not notify people in advance.

What a rip off,£12.99 for a passport photo was bad enough but then to charge £1.00 on top of that just to have it emailed is shocking.Pure greed, I'll never use this
Tesco in store service again.

Popped into into max spielman in Pontefract today.
All I had was a picture of a very old black and white picture on my phone and wasn't expecting miracles. However,,, Andy was brilliant. He patiently got it on screen,, airbrushed it or whatever and I couldn't believe the results. Perfect. I chose frames and he patiently put them in. Absolutely amazing customer service,, a very rare thing these days !!!. Would highly recommend. Thanks Andy

Emily in your Swadlincote not for the first time has helped us so quickly to sort the pictures for my mother in laws wake

This young lady is such an asset especially when the customer service is dire throughout virtually everywhere
I wouldn’t hesitate in giving her a job myself as she went out of her way to advise chat and to help ! Outstandingly well done Emily
Graham Griffiths

Staff member Emma at the Haverfordwest branch, she was patient in helping me, what made her different was she was helping 3 other customers at the same time, plus the serving of cash customers, and getting customer purchases, it was all within her stride she never faltered, her smile never left her. She is a credit to her company

I have to say that Nicky, who works in the Bingley store, is an absolute star. Nothing is too much trouble for him. He is friendly, polite and can't do enough to help. Max Spielmann are lucky to have Nicky working for them. I genuinely have never encountered anyone who provides such excellent customer service on a consistent basis. No job is too big or small and he always takes time to help those of us (like me!) who are... not very tech savvy! I really can't recommend the Bingley store and Nicky highly enough.

Centering Just wrong, lighting too dull, can't see yourself before taking photo, no height adjustment, didn't deserve a 1 star but had to just to review,

Really unhappy with the "service" or lack thereof. For years I've made photobooks via Tesco for Max Spielmann then all of sudden the website was down for maintenance. I was advised to re-make my books on the actual Max Spielmann website. I've since spent weeks doing that as each of my books had 150 pages. Now this facility is not available. I got in contact with customer services querying this as I've had emails stating my photobooks will be deleted if not updated, despite me updating them on a weekly basis to avoid this. I contacted customer service with my concerns and got a poor, stock response saying that it was down for maintenance and not answering any of my questions. Incredibly poor service.