The quality of the jewellery is fabulous , couldnt fault it at all , it comes beautifully packaged .The only reason for the 4 not 5 star is that the courier company that you use in Western Australia t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered an engagement ring and eternity band. Delivery took a little longer than I had hoped, but maybe because I was so excited. They arrived packed with nice presentation while keeping items saf... See more
Company replied
The jewelry is absolutely stunning! It’s beautiful online but so much more prettier in person. I would have given them 5-stars but took off one star because of the wait time. You will wait at least tw... See more
Company replied
I am absolutely delighted with my ring! ❤️ It is beautiful and looks exactly like the photo. I accidentally ordered the ring one size too big, but the customer service was amazing. I contacted th... See more
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Company details
About Maxinejewelry
Written by the company
"Bring women more confidence, elegance and sunshine" is the dream which Maxine wants to come true. Maxine’s mission is to create premium stone that shines like a real diamond.
Contact info
UNIT 616，6F.,KAM TEEM INDUSTRIAL BUILDING,135 CONNAUGHT ROAD WEST,SAI WAN HK , 999077, Hong Kong
- +12762576620
- service@maxinejewelry.com
- maxinejewelry.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beautiful set
Beautiful set! I purchased to wear on vacation and it could pass for my real set. I have received so many compliments on it! Great quality!
6 July 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer:
Thank you so much for sharing such wonderful feedback!
We sincerely appreciate your support. Your words of praise mean a lot to our team and inspire us to continue creating exquisite, high-quality jewelry.
Thank you again for your trust and recommendation. We hope your jewelry will continue to bring you joy on many occasions in the future!
Sincerely,
Maxine Jewelry Customer Service Team
I bought this as a place holder and she…
I bought this as a place holder and she knew this. However upon receiving the ring she is so pleased that she is planning on keeping it for vacations and what not. We were both very impressed and would definitely recommend
3 July 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your wonderful experience with us.
We are delighted to hear that the ring exceeded your expectations and that she loves it so much that she has decided to keep it for vacations and special occasions. It truly makes us happy to know that our jewelry can become part of your beautiful memories.
We sincerely appreciate your kind words, support, and recommendation. Your satisfaction means a lot to our team and encourages us to continue providing high-quality jewelry and service.
Thank you again for choosing Maxine Jewelry. We hope the ring continues to bring joy and happiness for many years to come.
Warm regards,
Maxine Jewelry Customer Service Team
I love my rings thank you Maxine…
I love my rings thank you Maxine jewelry and also love customer service was on point resolving something that I need it fixed so 5 stars for customer service too thank you so much 😊 🙏🏼
26 June 2026
Unprompted review
Reply from Maxinejewelry
Dear valued customer,
Thank you so much for your wonderful feedback!
We are truly delighted to hear that you love your rings and had a positive experience with our customer service. Your kind words mean a lot to our entire team and encourage us to continue providing the best possible service.
We sincerely appreciate your support and your 5-star review. If you ever need any assistance in the future, we are always here to help.
Wishing you all the best and happiness with your new rings ✨
Warm regards,
Maxine Jewelry Customer Service Team
Gorgeous
Gorgeous, gorgeous, gorgeous!!! Absolutely LOVE my ring. I get so many compliments on it. I love it so much. So pretty and good quality.
28 June 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you love your ring and that it’s getting so many compliments! Knowing that you’re happy with the quality and beauty of your piece means the world to us.
We truly appreciate your support and hope to serve you again in the future!
Kind regards,
Maxine Jewelry Customer Service Team
The delivery time was excellent and I…
The delivery time was excellent and I also like the packaging it comes with the ring case a gift bag etc. The wedding set I got is very impressive it really sparkles bright and looks more expensive than you paid
16 June 2026
Unprompted review
Reply from Maxinejewelry
Dear valued customer,
Thank you so much for your kind feedback!
We are truly happy to hear that you are satisfied with the delivery time, packaging, and the wedding set. It means a lot to us that you like the ring and find it beautiful and sparkling.
Your support and satisfaction are our greatest motivation. We will continue to work hard to provide you with high-quality products and excellent service.
Thank you again for choosing us, and we wish you all the best!
Kind regards,
Maxine Jewelry Customer Service Team
Priceless
Not only are they're pieces beautiful- there Customer Service is just as good with quick responses and genuine kindness. .WE 100% WILL RETURN FOR FUTURE PIECES AND HIGHLY RECOMMEND 🥰
28 May 2026
Unprompted review
Reply from Maxinejewelry
Dear valued customer,
Thank you so much for your wonderful feedback!
We are truly delighted to hear that you love the pieces and had a positive experience with our customer service. Your kind words about our quick responses and genuine care mean a lot to our entire team.
It makes us incredibly happy to know that you are satisfied with your order and that you are considering returning for future pieces. Your recommendation and support are the greatest encouragement for us 🥰
We sincerely look forward to serving you again in the future!
Kind regards,
Maxine Jewelry Customer Service Team
Awful company my rings came in November…
Awful company my rings came in November 25, they were too small & I wasn't impressed with them so sent them back in December 25. Never heard anything from the company but I had a tracking number. Then in Friday June 26 they came back to me in the packaging I had sent with no letter or nothing so I'm in the same position I was in before, would never use them again. You will not get your money back!!
26 June 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your feedback. We are truly sorry for your experience.
We sincerely apologize for the inconvenience caused by your order and return process. However, after carefully checking our system, we are currently unable to locate your order details based on the information provided in your message.
To better and more quickly resolve this matter, please contact us directly at:
service@maxinejewelry.com
Please include your order number, tracking number, or any relevant details so that our team can thoroughly investigate your case and provide you with the best possible solution.
We truly value your feedback and hope to have the opportunity to make this right for you.
Sincerely,
Maxine Jewelry Customer Service Team
NOT REAL SILVER COMPLETE SCAM
I placed an order online and kept checking the tracking info. After day 6 it showed to still be NOT SHIPPED. I paid extra for expedited shipping. I should have already received it within 6 days. It wasnt until I emailed them my order was sent the next day. I ordered a size 5 and when I received it I noticed it was very loose. I took the rings to my jeweler and they first handedly stated this was definitely not a size 5 but rather a 6 almost 6.25. Secondly they stated that even if I did want to get it sized down I wouldn't be able to as it was FAKE and not S925. After speaking with the jeweler they stated this company is WELL KNOWN for selling fake silver and stamping it with the S925. This site is a scam and selling fake jewelry for extremely too high of prices. To top everything off I spent over $400 and they wanted to offer a $20 gift card for my inconvenience. WHAT A TOTAL JOKE!!
3 June 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for your message. We sincerely apologize for the frustration and inconvenience this situation has caused you.
Regarding your order, we would like to clarify a few points:
First, your order was not placed with expedited shipping service. The processing time for production and preparation is typically 3–7 business days. Your order was shipped within this standard timeframe and delivery was completed accordingly.
Regarding the ring size, we confirm that the item was manufactured and shipped in US size 5, which is the exact size selected at the time of purchase.
We are very sorry to hear that you feel the ring is loose and not as expected. To help us further investigate this matter properly, we kindly ask that you reply to our email and provide photos showing the size issue, so we can forward the matter to our team for review.
We deeply regret your dissatisfaction and want to ensure this matter is handled fairly and carefully. Please rest assured that we are here to assist you.
Sincerely,
Maxine Jewelry Customer Service Team
The jewelry is absolutely stunning!
The jewelry is absolutely stunning! It’s beautiful online but so much more prettier in person. I would have given them 5-stars but took off one star because of the wait time. You will wait at least two weeks before you get your merchandise. You may start to think they forgot about you, but it does come and when you get it, you are so ecstatic!
1 June 2026
Unprompted review
Reply from Maxinejewelry
Dear customer,
Thank you so much for your kind and honest feedback.
We are truly delighted to hear that you find the jewelry absolutely stunning and even more beautiful in person — that means a lot to our team.
At the same time, we sincerely apologize for the longer-than-expected wait time and completely understand your frustration regarding the delay. We are continuously working to improve our processing and shipping times so future experiences are faster and smoother.
We truly appreciate your patience and support, and we hope you continue to enjoy your jewelry.
Kind regards,
Maxine Jewelry Customer Service Team
Amazing Customer Service!
If I could give Maxine 10/10 stars I would!
I get married soon and found a wedding band I fell in love with, ordered it and then was delivered in about 5 days, I got it in the same size my engagement ring is and it ended up being a half size too big! I was frustrated but ended up emailing Customer Service asking how I can go about an exchange….long story short the return address they gave me goes back to China and my local UPS store says it would cost a minimum of $180 to ship the ring back. I DEFINITELY wasn’t going to do that, so I emailed Customer Service again telling them the problem and they told me if I pay a $35 difference fee they will send me a brand new ring in the correct size!! That seemed too good to be true (like I just get to keep both now?) so anyways I went with it by paying the extra $35 and waited patiently for my new ring to come.
Let me start with THIS WAS NOT Maxine as a company’s fault— ITS THEIR DELIVERY COMPANY that’s the issue….so as I’m waiting for my package like normal I check the tracking info about 4-5 days later and it was already out for delivery! It got me even more excited so I kept an eye out on my phone for the gate to call me and let them in— when it was late in the evening I started to assume my package wasn’t coming anymore. When I checked the tracking info it said a failed delivery happened and that the package would be return to a local warehouse. I reached out to the delivery company and got NO ANSWER. They even tried to “redeliver” the package but never got to my gate or even tried to use the code given to get in….Maxine Customer service was so helpful with all this back and forth for over a week with the delivery company that they decided after the THIRD failed delivery attempt to send another one to my mothers house— who doesn’t have a gate or gate code.
Even though this isn’t the most ideal thing to deal with— having a delivery issue doesn’t make the product bad. I’m still so in love with my wedding band and now I can rest assured that if I ever have an issue again or if YOU have an issue with Maxine their Customer Service is absolutely amazing and WILL help you relative your issue.
A special thanks to Ivy and Luna for being the special women to help me with this issue!!
14 June 2026
Unprompted review
Reply from Maxinejewelry
Dear Kaeleigh,
Thank you so much for your incredibly kind and thoughtful review. Your words truly mean a lot to us.
We are so happy to hear that you still love your wedding band, even though the delivery process was much more complicated than we ever hoped it would be. Please accept our sincere apologies for the issues caused by the delivery company — the gate access problems and multiple failed delivery attempts must have been very frustrating, and we are truly sorry that you had to go through that.
We are very glad that we were able to help you resolve this issue. Your understanding and trust mean the world to us.
If there's anything else we can assist you with, please don't hesitate to reach out. We are always here for you.
Warmest regards,
Maxine Jewelry Customer Service Team
This wasn't what I expected
This wasn't what I expected. I am very disappointed in the quality.
2 June 2026
Reply from Maxinejewelry
Dear customer,
We are sorry to hear that the item did not meet your expectations. After reviewing our records, we found that we have not received any previous messages regarding your recent purchase.
If you have experienced any issues with the product, please feel free to contact our after-sales team at service@maxinejewelry.com and let us know the specific problem you encountered. We are always committed to providing a satisfactory solution for our customers.
We have also proactively reached out to you via email to better understand the issue. Please kindly check your inbox and reply to us so that we can assist you as quickly as possible.
Thank you for giving us the opportunity to make things right.
Kind regards,
The Maxine Jewelry Team
Your appreciation for exquisite…
Your appreciation for exquisite adornments is evident. The interplay of light upon such beautiful pieces creates a truly captivating spectacle. The vibrancy of the gemstones adds a remarkable depth to their allure. It is clear that the sparkle is a prominent and cherished feature. Truly, a breathtaking display of craftsmanship and natural beauty.
1 June 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind and thoughtful review.
We are truly delighted to hear that you appreciate the beauty and craftsmanship of our jewelry. Your words mean a great deal to us, and we are thrilled that the brilliance and sparkle of the gemstones have brought you joy.
Creating beautiful pieces that our customers can cherish is our greatest passion, and it is incredibly rewarding to know that our jewelry has met your expectations. Thank you for your support and for taking the time to share your experience with us.
We sincerely appreciate your trust in Maxine Jewelry and look forward to serving you again in the future.
Kind regards,
The Maxine Jewelry Team
Rings tarnish quickly and diamonds fall out
I have gotten two sets of rings from Maxine Jewelry. The first set tarnished quickly and the wedding band with diamonds quickly had two diamonds fall out. I was able to get a replacement and the exact same thing happened. The gold tarnishes quickly and the band with diamond quickly has diamonds falling out. They would not refund me my money but compensated me with an $80 gift card which only would cover half of a new ring. The rings now look like $15 rings from Walmart and they are embarrassing to wear.
30 April 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer:
Thank you for taking the time to share your feedback. We sincerely apologize for your experience.
We would like to clarify that our product is made of S925 sterling silver and plated with 18K gold. Like all gold-plated jewelry, the plating is not permanent and will gradually fade or discolor due to daily wear, friction, contact with water, perfume, lotion, or other chemicals. We always recommend proper care to maintain its appearance for as long as possible.
Regarding your previous order, we would like to emphasize that, to assist you, we have arranged a gift card settlement, eliminating the need for a return of the item, and providing compensation in the form of store points.
We sincerely hope to resolve your issue in the best possible way. Our team has contacted you via email with an updated solution; please check your email.
We will continue to serve you wholeheartedly and hope that we can work together to find a solution that satisfies you.
Sincerely,
Maxine Jewelry Team
Maxine Jewelry is a scam. Do not buy from them
I ordered a ring from Maxine Jewelry last year. I did the buy get one free. I wanted to upgrade my wedding ring with a new sterling silver ring that was plated gold (these rings look beautiful but we all know they are not real gold and CZ diamonds. I am ok with that). I was expecting the gold plating to last for a little while and fade away to sterling silver. I was sooooo disappointed when the ring arrived with a stone missing and felt cheap like plastic and after wearing it a few days the goold was scratched and wearing off already. I tried to return it but we have to pay for return shipping out of pocket and it was going to cost a ridiculous amount. So I contacted their customer service and they offered to send a replacement ring or equal or lesser value. I just wanted to return it and get my money back but that wasn't and option. I ended up picking another ring. But I am so incredibly upset. This ring I bought as a gift to myself ended up being a big scam and rip off. DO NOT BUY FROM MAXINE JEWELRY. The rings feel like they are from the quarter machines back in the days.
24 July 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer:
We have reviewed your order, confirming that you placed it in July 2025 and it was successfully delivered on August 6, 2025. When you reported a quality issue with the ring, we immediately offered a free replacement. Since you chose to exchange it, we arranged and shipped a new ring to you. We have not received any follow-up messages from you regarding the replacement.
We would like to clarify that our ring is made of pure S925 sterling silver and plated with 18K gold, with an additional protective coating to better protect the plating. Like all gold-plated jewelry, the plating is not permanent and will gradually fade due to daily wear, contact with water, lotions, perfumes, chemicals, or friction with hard objects. Proper care helps extend the life of the plating.
Under our warranty policy, if any quality issue occurs, our after-sales team is always available to help and provide a satisfactory solution. You can contact us at service@maxinejewelry.com.
We have contacted you via email with an updated solution; please check your email. We will continue to work on resolving this issue and ensure your satisfaction.
Sincerely,
Maxine Jewelry
ABSOLUTELY LOVE MY RING!!
ABSOLUTELY LOVE MY RING!!! was everything I hoped it would be better than the diamonds I have!!! Will be purchasing again!!!
6 June 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you love your ring and that it exceeded your expectations. Knowing that it means even more to you than your diamonds truly makes our day!
Your kind words and support mean a lot to our team. We take great pride in creating beautiful jewelry, and we're delighted that your purchase brought you so much happiness.
We can't wait to serve you again and help you find your next favorite piece. Thank you for choosing Maxine Jewelry!
Kind regards,
The Maxine Jewelry Team
I like the way it shines in the sun!
I like the way it shines in the sun!
4 June 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your feedback with us.
We are delighted to hear that you love the way the ring shines in the sunlight! Knowing that you are enjoying its sparkle and beauty truly means a lot to our team.
Your satisfaction is our greatest reward, and we are grateful that you chose Maxine Jewelry. We hope your ring continues to bring you joy and complements many special moments ahead.
Thank you again for your support and kind words.
Kind regards,
The Maxine Jewelry Team
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you are happy with the quality of your ring and that it met your expectations.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy wearing your ring for many years to come.
Kind regards,
The Maxine Jewelry Team
Ordered a Moisanite set a month ago
Ordered a Moisanite set a month ago. One of the stones already fell out. I’ve emailed them twice and no response.
30 May 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
We are very sorry to hear about your experience.
Please rest assured that we provide a lifetime warranty service and will do our best to offer you a satisfactory solution.
We always respond to customer emails as quickly as possible. However, it is possible that our replies were filtered into your spam/junk folder, which may be why you did not receive them.
Could you please contact our after-sales support team again at service@maxinejewelry.com? Once we receive your email, we will review the issue promptly and work with you to find a satisfactory resolution.
We sincerely apologize for the inconvenience and look forward to assisting you.
Kind regards,
The Maxine Jewelry Team
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words.
We are truly happy to hear that you love the ring and find it beautiful. Your satisfaction means a lot to us, and we sincerely appreciate you taking the time to share your feedback.
We hope you enjoy wearing your ring for many special moments to come. Please feel free to contact us anytime if we can assist you in the future.
Kind regards,
The Maxine Jewelry Team
I Buy All my Rings from Maxine
Maxine jewellery is beautiful and very authentic and the cost is reasonable for the quality. It has been mistaken for the real thing many times. On two occasions I have ordered the wrong size of ring and on one occasion I ordered the wrong ring in my excitement! No problem at all; a quick email to Maxine outlining my errors and they emailed me back with confirmation of the correct details. I am pleased to advise that the right items were delivered to me on all occasions. That is what I call impressive customer service as well as the beautiful jewellery.
16 May 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share such a thoughtful and detailed review with us.
We are truly delighted to hear that you are happy with the beauty and quality of our jewelry, and that our pieces have brought you so much satisfaction. It means a great deal to us to know that our products and service have met your expectations.
We also sincerely appreciate your kind words regarding our customer service team. We understand that mistakes can happen when placing orders, and we are always happy to assist our customers as quickly and smoothly as possible. Knowing that you received the correct items on each occasion and felt supported throughout the process is incredibly rewarding for our team.
Your trust and support encourage us to continue providing beautiful jewelry along with the best service possible.
Thank you again for choosing Maxine Jewelry. We truly appreciate you being part of the Maxine family and look forward to serving you again in the future.
Kind regards,
The Maxine Jewelry Team
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