The quality of the jewellery is fabulous , couldnt fault it at all , it comes beautifully packaged .The only reason for the 4 not 5 star is that the courier company that you use in Western Australia t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered an engagement ring and eternity band. Delivery took a little longer than I had hoped, but maybe because I was so excited. They arrived packed with nice presentation while keeping items saf... See more
Company replied
The jewelry is absolutely stunning! It’s beautiful online but so much more prettier in person. I would have given them 5-stars but took off one star because of the wait time. You will wait at least tw... See more
Company replied
I am absolutely delighted with my ring! ❤️ It is beautiful and looks exactly like the photo. I accidentally ordered the ring one size too big, but the customer service was amazing. I contacted th... See more
Company replied
Company details
About Maxinejewelry
Written by the company
"Bring women more confidence, elegance and sunshine" is the dream which Maxine wants to come true. Maxine’s mission is to create premium stone that shines like a real diamond.
Contact info
UNIT 616，6F.,KAM TEEM INDUSTRIAL BUILDING,135 CONNAUGHT ROAD WEST,SAI WAN HK , 999077, Hong Kong
- +12762576620
- service@maxinejewelry.com
- maxinejewelry.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are worth it!
I am absolutely delighted with the rings I have purchased, the sizes were perfect. My order arrived today, it took about 10 days. I am so impressed I’ve ordered another 2 rings, they are beautiful.
13 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your lovely feedback with us.
We are absolutely delighted to hear that the rings fit you perfectly and that you are happy with their beauty and quality.
We are especially grateful for your continued trust in Maxine Jewelry and truly honored that you have placed another order for two more rings. Your support means a great deal to our team.
If you need any assistance with your new orders or have any questions in the future, please feel free to reach out. We look forward to serving you again and hope our jewelry continues to bring you joy.
Warm regards,
Maxine Jewelry Customer Service Team
Lovely ring
This ring is stunning. Cannot believe the quality for the price, (That said, I am always careful with jewelry, so I expect it to last a long time. ) Metal does not seem like it will tarnish, but I always take off costume jewelry to wash my hands and avoid getting it wet. Don't hesitate! True to size.
17 November 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback!
We’re truly happy to hear that you’re impressed with the quality.
Your thoughtful care for jewelry is exactly what helps pieces last beautifully over time, and we’re glad to know our metal quality met your expectations. Your recommendation means a lot to us.
Thank you again for choosing Maxine Jewelry. We look forward to serving you again in the future.
Warm regards,
Maxine Jewelry Team
spectacular
spectacular
I have no words, to describe how happy this purchase made me. From the moment I opened the box I was in awe. EVERYTHING about it is amazing. I will buy other items.
9 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your incredibly kind words. We are truly delighted to hear how happy this purchase has made you. Knowing that you were in awe from the moment you opened the box means the world to us.
Your support and trust inspire us, and we look forward to serving you again in the future.
Warm regards,
Maxine Jewelry Team
I always wanted a big diamond ring
I always wanted a big diamond ring. Finally have one lab created , beautiful and so fun to wear. I remember as a child totally sure I would get one. At last I have one at 74.wheee
11 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for sharing your beautiful story with us 💎
We’re truly honored that Maxine Jewelry could be part of a lifelong dream finally coming true.
There is no age limit on joy or sparkle, and we’re so happy your ring brings you fun and happiness every day.
Warm regards,
Maxine Jewelry
Absolutely beautiful rings
Absolutely beautiful rings . . Size is a bit different to what I thought - ring came up slightly bigger . . Would advice to send a ring measurer
6 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for your valuable feedback. We’re glad to hear that you love the rings.
Regarding the size, we sincerely apologize for any inconvenience caused. Please feel free to contact us directly, and we will be more than happy to offer you a satisfactory solution.
Thank you again for your suggestion and support.
Kind regards,
Maxine Jewelry Team
BEAUTIFUL!!!!!
This ring is absolutely gorgeous!!!!!! I needed something to wear during pregnancy/postpartum until I could squeeze back into my original ring, but I love this one so much I almost don’t want to go back to my original!
9 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for sharing this beautiful feedback!
We’re absolutely delighted to hear how much you love the ring, and it means a lot to us that it brought you so much joy during such a special time in your life.
Knowing that our piece could be part of your journey makes it truly special to us. We wish you all the best and look forward to serving you again whenever you’re ready.
Warm regards,
Maxine Jewelry Team
Super excited and i got what i wished
Super excited and i got what i wished
5 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you received exactly what you wished for. Your happiness truly means a lot to our team, and we hope your new piece brings you joy every day.
Thank you for choosing Maxine Jewelry!
Best regards,
Maxine Jewelry Team
Absolutely Beautiful!!!
Absolutely Beautiful!!!! It shipped fast and the sparkle is stunning!!!! I get so many compliments on my new ring!!!
2 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback with us!
We’re truly delighted to hear that your ring arrived quickly and that you love its stunning sparkle. Knowing that it has earned you so many compliments means the world to our team.
Thank you for choosing Maxine Jewelry. We sincerely hope your ring continues to bring you joy and shine beautifully every day.
Warm regards,
Maxine Jewelry Team
i ordered a size 4.5 and its a size 5.
i ordered a size 4.5 and its a size 5.. :( I have extremely tiny fingers and I have zero time for trips to the post office. i’m very upset
29 December 2025
Unprompted review
Reply from Maxinejewelry
Dear customer,
We’re truly sorry for the inconvenience this has caused and we completely understand your frustration. 🙏
Please accept our sincere apologies.
Could you kindly provide your order number so we can check this for you right away? Our team will do our very best to offer you a satisfactory solution without causing you extra trouble.
Thank you for your patience and understanding. 💛
Maxine Jewelry Team
I love the ring on the website
I love the ring on the website, received the wrong style ring. Returned to China costing me $38 by the United States Post Service.
6 January 2026
Unprompted review
Reply from Maxinejewelry
Dear customer,
Thank you for your feedback, and we truly apologize for the inconvenience caused by receiving the incorrect ring style. After reviewing your case, we confirm that the item sent was the one ordered. However, we’ve already provided a new solution and sent it to you via email.
Please check your inbox for further details. We appreciate your understanding and are sorry for any trouble this may have caused.
Thank you for shopping with us!
Best regards,
Maxine Jewelry
I got a ring and two bands
I got a ring and two bands. The bands have cloudy stones but the ring is pretty. However I am a size 7. I worked at a jewelry shop for years. Every ring I have ever bought is a 7. This is NOT a 7. It is an 8. I even brought it to my old work and put it on the ring sizer. It doesn’t fit because it is too big.
6 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for sharing your experience with us. We truly appreciate your professional feedback and are sorry to hear about the sizing concern .
We have already reached out to you via email with a proposed solution. When you have a moment, please kindly check your inbox (and spam folder if applicable) and let us know your thoughts. Our team is more than happy to assist you further and ensure this matter is resolved in the best possible way.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Warm regards,
Maxine Jewelry Team
Did not receive the right size again
Did not receive the right size again. I have bought multiple pieces and all are beautiful but I have received the wrong size more often than not and I don’t have time to mess with shipping things back so I give up.
2 January 2026
Reply from Maxinejewelry
Dear Customer,
Thank you for sharing your experience with us. We are truly sorry to hear about the repeated ring size issues and completely understand your frustration. Please accept our sincere apologies for the inconvenience this has caused you.
After carefully reviewing your case, we have now fully verified the issue and have already provided a solution for you. We kindly ask that you please check your email for our detailed message and reply to us at your convenience so we can proceed accordingly.
We truly appreciate your support and your kind words about the quality of our jewelry. Your satisfaction is very important to us, and we hope to have the opportunity to properly resolve this matter for you.
Warm regards,
Maxine Jewelry Customer Service Team
Reply from Maxinejewelry
Dear Customer,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that you are satisfied with the quality and that you enjoy wearing your jewelry.
Your support truly means a lot to the Maxine Jewelry team. We look forward to serving you again in the future.
Warm regards,
Maxine Jewelry Customer Service Team
Return shipping to CHINA
I was sent 3 rings. All 3 appear to be different sizes even though I purchased all 7. I also think the main stone is cloudy in comparison to the pictures/advertisement. I emailed and requested a refund. They stated I had to pay for return shipping to CHINA. Not anywhere mentioned on their website. It came from California! UPS quoted me $100 to ship.
Maxine continues to offer me $20-30 to keep the ring. I do not want the rings. I want a refund.
Update: the email they sent was to offer me a buy one get one for $40. They are willing to send me another ring over just sending me a prepaid label or refunding me. How is that not sketchy?
Shame on me for not reading reviews before purchasing.
3 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for sharing your feedback. We are very sorry for the inconvenience you experienced with your order. We have carefully reviewed your order and confirmed that the purchased rings were size 7.
To address your concerns, we have prepared a new solution and sent it to your email. We kindly ask that you check your inbox and let us know if this solution meets your satisfaction. We truly hope to resolve this matter in a way that leaves you happy with your experience.
We greatly value your support and appreciate your patience as we work to make things right.
Kind regards,
Maxine Jewelry Customer Service Team
The ring is gorgeous I love it
The ring is gorgeous I love it. But the way it’s designed the base and stones takes the skin right off. I’m going to have to fine a small band or something to wear with it!
4 January 2026
Reply from Maxinejewelry
Dear Customer,
Thank you for sharing your honest feedback. We’re very happy to hear that you love the ring’s beauty.
Your suggestion of wearing a small band with it is a great idea, and it often helps improve comfort. If you’d like, please feel free to contact us—we’d be happy to see if there are any adjustments or solutions we can offer.
Thank you again for choosing Maxine Jewelry. We truly appreciate your support.
Kind regards,
Maxine Jewelry Customer Service Team
Amazing Purchase
Fully kept up to date with the shipping, bought as a Christmas gift and partner was blown away with the style and shine and has had so many compliments from friends
16 December 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that the shipping updates were helpful and that your partner loved the Christmas gift. It means so much to us to know the style and shine received so many compliments.
Thank you for choosing Maxine Jewelry. We look forward to serving you again.
Best regards,
Maxine Jewelry Customer Service Team
Simply stunning jewellery
Simply stunning jewellery (the pictures do not do it justice). To be honest for the price I was not expecting much but how wrong was I. The rings are gorgeous you would never know they are not actual diamonds. Super sparkly. Very quick delivery and packaged well. Great service too, I contacted customer service to enquire about ring sizes as UK ones don’t match the US ones - I got a very quick helpful reply. I am in between sizes so ordered the 7.5 (smaller one) and found that a perfect fit. I would definitely recommend. The only problem is how much more I may order!!
5 January 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your wonderful feedback. We’re so happy to hear the rings exceeded your expectations, fit perfectly, and that you were pleased with the sparkle, delivery, and our customer service.
We truly appreciate your recommendation and your support of Maxine Jewelry.
Best regards,
Maxine Jewelry Customer Service Team
Absolutely beautiful!
I have fallen in love with your jewelry. I especially like the yellow gold over the white gold, but both are beautiful. The rings are gorgeous. I think I have at least 15 rings for no why! I can mix and match and use bands from a different setting and make something that is completely and uniquely my own. I wish they arrived sooner only because I love them so much! I will be a forever customer.
4 January 2026
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your incredibly kind and heartfelt message. We’re truly honored to hear how much you love our jewelry—especially your appreciation for both yellow and white gold.
It’s wonderful to know you enjoy mixing and matching rings to create something uniquely your own. Your enthusiasm and creativity mean the world to us. We sincerely appreciate your patience with delivery and are so grateful for your understanding.
Thank you for being such a loyal supporter. We’re thrilled to have you as a forever customer and look forward to bringing you many more beautiful pieces.
Warm regards,
Maxine Jewelry Customer Service Team
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that you find the ring absolutely beautiful.
Your support means a lot to us, and we truly appreciate you choosing Maxine Jewelry.
Warm regards,
Maxine Jewelry Customer Service Team
I have purchased a few pieces of…
I have purchased a few pieces of jewelry. They are beautiful. I’m ver satisfied with the quick shipping and customer service.
5 December 2025
Reply from Maxinejewelry
Dear Customer,
We sincerely appreciate you taking the time to share your experience. It’s wonderful to know that our jewelry, delivery speed, and service met your expectations.
Thank you for trusting Maxine Jewelry. We look forward to welcoming you back again in the future.
Kind regards,
Maxine Jewelry Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.