maxer.com Reviews 

418
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that inquiries and complex technical issues are consistently answered promptly, thoughtfully, and thoroughly without ever requiring frustrating follow-up questions or unnecessary clarifications. Reviewers emphasize that staff members are incredibly helpful, highly professional, and readily accessible whenever technical assistance is required for their websites. People deeply appreciate the genuine technical expertise and efficient problem-solving capabilities provided by the team during every single interaction. Consumers consistently praise the highly reliable servers, straightforward processes, and smooth overall service that make managing multiple domains and hosting packages entirely effortless.

What people talk about most

Service

People report positive experiences with service, consistently praising the outstanding, prompt, and... See more

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction and appreciation for... See more

Staff

Clients share satisfaction on staff, highlighting a professional team that provides prompt, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting instant or prompt replies that sort out... See more

Website

Users describe ambiguous interactions with website features, expressing satisfaction with hosting performance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had to use another Hosting company to help out a business. I was shocked by the delays in their response and the paucity of their support messages. I am spoiled by Maxer. They are outstandi... See more

Rated 5 out of 5 stars

I've been a customer for nearly 10 years and have gradually moved all my websites over to Maxer. Their service is excellent and their tech support second to none - very speedy responses, always helpfu... See more

Rated 5 out of 5 stars

Many Web service providers simply see their clients as Cash Cows that need to be Milked on a regular basis... but thankfully this is NOT the case with clients of Maxer.com I have been a Ver... See more

Company replied

Rated 5 out of 5 stars

I am a happy customer for some years now. Always responsive, always supportive. Recently, with a Wordpress core exploit, they helped me out by solving my problems. Helping out every step of the... See more


Company details

  1. Web Hosting Company

Written by the company

Maxer is an independent web hosting and domain provider supporting businesses across Ireland, the UK and beyond. We focus on reliable hosting, straightforward advice and responsive support. We have an experienced team who understand domains, servers, email and websites, and who fix problems quickly when they arise. We provide domain registration, website hosting, managed servers, email services and migrations. Many of our clients have been with us for well over a decade, which we never take for granted. Our aim is simple: stable services, clear communication and long-term relationships built on trust rather than sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(418)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

Great support. Had issues in transferring domain to my Squarespace site. Staff at Maxer couldn’t have been more helpful. Excellent service, would highly recommend!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Always responsive and positive.

Always responsive and positive.

I have been using the service of Maxer ( and previous incarnations Spiral/Aventure ) for many, many years and found the service delivery and support second to none.

Extremely cost-effective and reliable hosting!

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Support is second to none

I've been with Maxer for quite a few years now, and they have the best support I have ever encountered online. Fast, kind, and efficient. Every single time.
Thank you for saving my sites so many times.

8 October 2023
Unprompted review
Rated 5 out of 5 stars

I love Maxer (Spiral Hosting)

I love Maxer (Spiral Hosting). Been with them for over 6 years and whenever I had a problem they try their best to help - support is topnotch and I'm grateful to Peter for helping to recover my site. Will help keep your website secure as well as they are very proactive from their end.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Strength Through Service

We have been trading partners for many years and I have watched your business grow over that time.

I started working with your company (then Spiral Hosting) in the early 90's and in all that time I have never had, or heard of, a complaint or problem in working with you or your organisation.

As the managing director of a publishing business with offices in five countries my staff and I found your enthusiasm, careful judgement and professional service an ideal partner to support our own growth.

In the past few years I have retired from publishing after 45 years and now work with my wife's online business. Again, we have customers around the world and your organisation - now Maxer - continues to provide your professional and totally reliable service and solutions which it did so well for the past 30 odd years.

You are to be congratulated on the continued success of your business and I would recommend Maxer to any business who is looking for integrity and solid service with their online work.

William A Campbell
The Manse
Dromore, County Down

11 September 2023
Unprompted review
Rated 5 out of 5 stars

You're site is safe in their hands

Our school has been with Maxer (formerly Spiral Hosting) for about 20 years and I have never considered looking elsewhere to host our site. They have always come good, and very promptly at that, whenever we had any issues, technical or otherwise. An excellent hosting company that I can't recommend highly enough.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

My business website was hijacked…

My business website was hijacked recently and the Maxer support team were excellent to get me up and running on a clean site. They responded very quickly to all my queries and could not have been more helpful. I've been with the company for many years and can highly recommend them for ease of use and speed of the hosting plus their top notch support.

1 August 2023
Unprompted review

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