maxer.com Reviews 

418
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support team, noting that inquiries and complex technical issues are consistently answered promptly, thoughtfully, and thoroughly without ever requiring frustrating follow-up questions or unnecessary clarifications. Reviewers emphasize that staff members are incredibly helpful, highly professional, and readily accessible whenever technical assistance is required for their websites. People deeply appreciate the genuine technical expertise and efficient problem-solving capabilities provided by the team during every single interaction. Consumers consistently praise the highly reliable servers, straightforward processes, and smooth overall service that make managing multiple domains and hosting packages entirely effortless.

What people talk about most

Service

People report positive experiences with service, consistently praising the outstanding, prompt, and... See more

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction and appreciation for... See more

Staff

Clients share satisfaction on staff, highlighting a professional team that provides prompt, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting instant or prompt replies that sort out... See more

Website

Users describe ambiguous interactions with website features, expressing satisfaction with hosting performance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had to use another Hosting company to help out a business. I was shocked by the delays in their response and the paucity of their support messages. I am spoiled by Maxer. They are outstandi... See more

Rated 5 out of 5 stars

I've been a customer for nearly 10 years and have gradually moved all my websites over to Maxer. Their service is excellent and their tech support second to none - very speedy responses, always helpfu... See more

Rated 5 out of 5 stars

Many Web service providers simply see their clients as Cash Cows that need to be Milked on a regular basis... but thankfully this is NOT the case with clients of Maxer.com I have been a Ver... See more

Company replied

Rated 5 out of 5 stars

I am a happy customer for some years now. Always responsive, always supportive. Recently, with a Wordpress core exploit, they helped me out by solving my problems. Helping out every step of the... See more


Company details

  1. Web Hosting Company

Written by the company

Maxer is an independent web hosting and domain provider supporting businesses across Ireland, the UK and beyond. We focus on reliable hosting, straightforward advice and responsive support. We have an experienced team who understand domains, servers, email and websites, and who fix problems quickly when they arise. We provide domain registration, website hosting, managed servers, email services and migrations. Many of our clients have been with us for well over a decade, which we never take for granted. Our aim is simple: stable services, clear communication and long-term relationships built on trust rather than sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(418)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great technical advice

We had a recent problem with spam emails, the quantity of which were becoming a real nuisance. We contacted the tech team and they gave us great advice to enable us to stop the problem. Thank you :)

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Very Helpful and Moderately Priced

I asked for instructions on how to set up a verified email address. Instead of providing me with help, they went out of their way and just did it for me. No charge! Wonderful tech support and the fees are not bad at all!

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent support from Peter Armstrong and team from the very start!!

They reply within a great timely manner and in some cases go above and beyond to help resolve your issue.

Definitely happy with choosing these as my hosting provider. Here's to many more years of top level support!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Great pricing and support

Great pricing, but most importantly they give great support. Knowledgable support staff, good response time and have helped me out of some difficult situations in the past

17 June 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Service Every time

Opened a support ticket and once again the customer support team jumped straight on it and solved the issue and reported back what had caused the issue with the widget I had added to a site.
I cannot rate them higher, the best tech customer service team I have ever used. It's a pressure off having them behind me and on hand when needed.
You need to have them on your side.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love MAXER

Absolutely love MAXER. I recommend them to all my clients. Their support team is absolutely top notch. I've worked with a few online hoster's and 'local' location based hoster's, and Maxer is by far the best.
Their pricing is also incredibly competitive for the market.
100% recommend Maxer, I've never had an issue with them.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Support Always

I've been a customer of Maxor (formerly Spiral Hosting) for many years, managing multiple websites, and my experience has always been fantastic. Their support team is exceptional—responsive, knowledgeable, and always willing to help with any issue or question.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

I had an issue recently that Maxer…

I had an issue recently that Maxer contacted me about. I was extremely grateful they did and very very happy with the correspondence support and advice and prompt hands-on support. I have recommended Maxer to others over the years and will continue to do so. Again, thank you.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

I have been with them for many years…

I have been with them for many years (also formerly Spiral Hosting) on a few websites, and I'm glad to say that their services have not changed at all since their rebranding a couple of years ago. Their support has always been responsive, and they have the technical knowledge to help me with anything I encounter and answer any technical questions I have for them. Highly recommended

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Tech made easy

Tech made easy.
I am impressed at the speed of response to my request for help. The reply was clear and understandable instructions as how to resolve the issues I had, and prompt action where the issue required Maxer to tweak something in the "back office". Thank you.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

They know their stuff at Maxer

Never had anything other than high quality support from the folks at Maxer. They go the extra mile to help. A proper explanation of solutions. Thank you.

Shout out to Stefan and Peter for their assistance.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

quick and very supportive customer service ...

I am customer of Maxer (earlier maxterhost) since a few years now. Whenever I faced any technical issue (and also administrative challenges) I got a very swift response of Stefan and good guidance to maintain my site, fix hacks or whatever was the issue.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

The support from this web hoster is beyond believable. The support tech named Armstrong was one of the best support agents iv had with any company. If you need a dedicated server built or a cloud server this company is a great choice.

13 January 2024
Unprompted review

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