Mattress Supermarket Reviews 

ABSOLUTELY DISGUSTING today’s date 15/7/26. Up date . 16/7 . More update . 18.20 pm 16 July
Bed has not turned up this will be two days in a row
Impossible to talk to anyone THE PHONE RINGS OUT WITH MUSIC and you have sent a email changing the date yet again . My friend is on PALLIATIVE CARE and CEMO she slept on a 2 seat sofa yesterday .And tonight she has had to pay to stay in the guest room at the warden controlled housing she has just moved into .
DIABOLICAL. THIS NEEDS TO BE ADDRESSED URGENTLY . Up date . 16/7
Bed arrive incorrect colour . And faulty head board . . They wouldn’t put bed together as was requested .and just left it . GUESS WHAT SURPRISE THEY WONT ANSWER EMAILS OR PICK UP THE PHONE .
DO NOT PURCHASE ANYTHING . THIS BED CAN NOT EVEN BE PUT TOGETHER . . SHOCKING THIS IS FAULTY AND . STILL NO RESPONSE

Shame on you

The bed is absolutely stunning in black ottoman, looks expensive 😘

BEWARE Do not buy from this company their customer service is an automated AI
I only got my initial refund after waiting 2 months after I gave them a bad review
They then had the audacity to offer me £100 if I retracted my review and give them a favourable one 🤬 I do not know how they are still trading they should be investigated and shut down

We had ordered this bed knowing the sizing was already too small for my mattress my mattress is 136 and the bed was supposed to be 133 so those 3cm we where going to squeeze then when it arrived it was only 123cm 10cm smaller than they said it was so we tried to get in contact with them to get a exchange we where on hold all day and the next we have emailed left reviews and still nobody will help us there's only a 14 day return policy and I'm guessing they will end up taking 14 days to reply I really like this bed and it's a shame they won't help if your going to buy one SIZE UP

I ordered a ottoman bed back in June however they have failed delivery 3 times and their service levels are non-existent. You try calling and their phone lines ring out after 5 mins. Ive had to cancel the order over email after they have failed delivery and they still try and push the product for delivery. They also threaten you with cancellation charges despite not being able to deliver the product after 3 failed attempts. Id be extremely wary of ordering through this website, I see not everyone has had a bad experience fortunately but I have been badly stung here.

Excellent service. I had a couple of questions before ordering and the customer service team responded quickly and were really helpful. The bed arrived in perfect condition, was exactly as described, and is incredibly comfortable. Very happy with my purchase.

Dreadful experience which is still ongoing
The ordering process was good , original delivery date was longer than expected and on delivery day I was advised that we would only get the mattress and headboard due to the base being damaged.
Had to wait a further 2 weeks for the replacement and once the packaging was removed there was damage to the base and the material was completely different to the headboard.
Communication from this point was awful- couldn’t get through on the phone and no reply to emails.
Eventually had an email from then after I had to complete an on line satisfaction report
I have been offered 10% compensation if. I keep the bed or they will replace it, no mention of compensation for the fist failed delivery
UPDATE - this is still ongoing! I have been offered 10% compensation or a replacement, this is after 2 bed bases have been damaged and the material on the second base doesn’t even match the headboard! This company is a joke and I will take this further
DO NOT BIT FROM THIS COMPANY

Great service and the bed is really good quality. Very happy and would buy from here again.

Bed did take lots longer than a week to arrive had to chase and took 2 weeks but delivery was brilliant lovely 2 man team who lifted everything upstairs and the bed was well made great design the instructions to build was hard to work out as no words just pictures but in total the bed quality and mattress is just great just what we wanted

I was a bit hesitant ordering a bed online, but Mattress Supermarket exceeded my expectations. The mattress is extremely comfortable and bed looks great, arrived within the promised timeframe, and the delivery team were polite and professional. The quality is excellent for the price.

Received order wednesday top service 100% reccomended

Amazing service, delivery was on time and great quality. And delivery staff was so kind and helpful.

Do yourself a favour and stay away from this company!

They literally messed up every step of the order, from giving a delivery date well outside their stated days (the website promised 3-7 day delivery, it didn't arrive for over 20), they do not answer the phones, so you have no way to get in touch with anybody, they delayed delivery THREE times, each time I had to take time off work to wait around, only for them to not show up. They randomly called me a totally different name in their emails (proving they genuinely didn't care).
Their customer service was shocking and they just didn't care about the customer's experience in any way. Just constantly ignored the issue, with an attitude of like 'cancel it or or get over it'.
Once we got the bed set up, it turns out to be very poor quality, with the wood bent and bowing. We had to reinforce and add more nails.

Do yourself a favour and order somewhere reliable, even if you have to pay a little bit more. This is not a business that should even be operating.

The delivery guys were absolutely fabulous working until late in tremendous heat

All good expertly delivered with help and smiles BUT NO attached fire safety label 🏷️ to be found on the mattress!!

I had a small issue with my delivery sizes, but after contacting customer service, Sam (the manager) resolved it immediately. He personally arranged for his driver to deliver the replacement parts straight away. Truly amazing, fast, and helpful communication on WhatsApp.
Now that it's all sorted, I am absolutely thrilled with the bed! It looks incredibly luxurious and is literally exactly like the picture. It's beautiful, and I couldn't be happier with it. They really care about their small business and customers. Highly recommend Mattress Supermarket!

My initial experience with this company was very disappointing due to issues with the condition of the bed, missing parts, and difficulties resolving the matter through customer service.

However, after leaving a review, I was contacted by Sam, who was polite, professional, and genuinely listened to my concerns. He took ownership of the situation and resolved everything within a day by arranging a full refund and collection of the bed.

Although I wish the issue had been handled this way from the beginning, I appreciate Sam’s excellent customer service and the fact that the matter was ultimately resolved quickly and fairly.

Bed ordered with no problems. Sent them an email with a question which they failed to answer. Delivery date agreed, to then receive an email the day before saying they'd cancelled the delivery. Looks like the bad reviews are the ones to be listened to.

SCAM!! SCAM!! SCAM!!

took weeks to get any information about shipping details. Eventually got a delivery date and time and surprise surprise, it never turned up!

After continuously trying to phone mattress supermarket and prime home delivery who they use for delivery, it just kept ringing out and no answer. They use the same music which makes me think that it's the same people.

I have emailed and await a reply but I have now been left without any bed and no one to contact to raise issues.

The service, and delivery were great. The ease of putting divan together by one person was very straightforward. And I felt it was strong and good quality