Mattress Supermarket Reviews 

Awful company, poor customer service get fobbed off every time. Ordered 1 divan king size bed, arrived in very poor condition so requested a new one and sent them pictures of the poor quality etc. They apologised and arranged a replacement which was in better condition but they delivered the wrong end for the bed and the drawers would not open! I'm now trying to get a replacement as they refuse to refund saying the replacement is already in commission as they are made to order.... been waiting 2months now for replacement!!

Delivery dates and times continuously change as it appears the delivery firm (Prime Delivery) are the same people! I have taken 5 different days off work now to be home for the supposed scheduled delivery and each time updates and tracking etc get changed on the day with a text and email giving conflicting information! I'm still waiting for it! Will be contacting my credit card company now.

DO NOT USE, THIS COMPANY IS A NIGHTMARE!!!!

Why when you are trying to get through to this company they never pick up or respond to emails?!! You are left on hold for ages so and line eventually cuts off. Outraged by this companies customer service. They are quick to contact you when they are delivering item after getting the sake! I wish I'd read reviews prior to purchasing!!!

Ordered our bed at the start of July delivery confirmed for 18th July waited in all day no communication from delivery company. When you try to phone you go straight on to hold then get cut off after five mins!Email sent no reply! No contact form on website even though it says there is ! Generally the worst customer service experience in fact NO customer service. Have no idea if we will get a delivery but they have full payment!!!

The bed frame i ordered did not disappoint. It is certainly good value as well as good looking. It is an ottoman bed frame with liads of storage. The bed frame was delivered on time and professionally. It was easy to assemble and is most comfortable.

Excellent value, item came in variety of colours and fabrics to suit needs. Despatch and delivery time longer than I would have liked. Communication around delivery time could have been better as it changed 3 times. Delivery team called me 20 minutes before arrival which was helpful, Hasan and his colleague were friendly and efficient.

Ordered a bed with mattress. Selected delivery time for 16th July, several days ahead of actual purchase. I was contacted a couple of days before hand claiming there had been an error with the courier so delivery re arranged for 19th. Received a text and email with confirmation, 'guaranteed delivery'. Got up early expecting a call.... waited in all morning. No communication whatsoever and no delivery. No answer on the phone number provided. Appalling service, Appalling communication. No bed and no one to speak with. Hopefully receiving a full refund will be more forthcoming!
** The bed was finally delivered, however when it was unpacked it was damaged. The company have ceased to communicate with me **

I still havent had a refund for the other mattress order and i noticed Klarna have paid a 2nd payment now, this needs repaying and notify Klarna that the order was cancelled!
9 of 395
Order #MS53661 was cancelled.. still taking payments

Amazing service from Syed in sales when I couldn’t decide which mattress to go for. He recomended the Cashmere 1000 with the Anya Ottoman bed. Delivery I expected to be a bit quicker but I am based in Aberdeen so 9 days wasn’t too bad compared to other companies. Would buy again.

Easy ordering & delivery team were superb, lovely two lads, Hasan and his colleague. They were efficient and nothing was too much trouble. Instructions to build the bed were a little vague! But we managed it.
Would recommend.

It was an amazing experience with perfect service from the beginning to the end of my order. I ordered online and received the product in 3 days as it was said. Everything was delivered quickly, the ordering process went smoothly,and products came in full order.

Polite and respectfully delivery men , delived to upstairs room no problem atall , highly recommend, lovely bed , didnt realise they were made to order took a little longer than expected, customer service communication was good .

Excellent quality beds and mattress

Placed an order on their website and received delivery date the next day for end of the week. Great help when planning out my days. Bed looks beautiful have ordered another for my daughters room.

No communication for ages about planned delivery, sudden change of delivery date with no communication in between and over 40 minutes wait on the phone to speak to someone who had 0 empathy.
Glad I used Clearpay for payments as I've managed to put the payments on hold until I either get the product delivered in the morning or a full refund is sent.

Disgusting company … took my money over 3 weeks ago and still no delivery date from them but when I asked to cancel my order and get my money refunded they advised they will take 25% …. AVOID!! Total rip off scam company!

This company is shocking. I ordered a bed from them and then had to battle to get it delivered on a date that was suitable for me, after being on hold all throughout the morning. The delivery date was then changed which originally worked well for me. Due to unforeseen circumstances I had to change the delivery day. I was unable to reach them or their delivery courier as I was out on hold all thought the morning and the calls kept getting cut off. I also sent multiple emails which were not replied to.

This company is unreliable, i spent £500 on a new bed, it states delivery within 7-10 days on the website. After 14 days i had heard nothing. I called he telephone number over 25 times - just to hear music and never able to get through. After emailing them i was given a date - then cancelled, a new date, then cancelled. I have tried to contact them as i am now requesting a refund. 2 days off work - no communication - no bed a complete joke. Spend your money eleswhere - dont get conned too

Where to start... Reading the reviews posted since my ordeal started helps me to know I'm not alone, but also frustrates me how a company who operates in the manner they do can continue to trade. My nightmare started on 30th April and continues to disrupt my life with having to repeatedly contact them about my refund following receipt of a poor quality product that was damaged and was not fit for purpose. I am now at a stage where I have submitted a Letter before Action pending taking this company to court to recover my refund. I will not give up. Thankfully the process to do so is straightforward on the HM gov app so watch this space. I would 100% NOT recommend this company. Their customer service is inconsistent, being able to speak to someone is rare and emails are 'copy and paste' responses each time. AVOID AVOID AVOID

Update: 21.07.26
Still without refund, 7 weeks have passed since broken bed was returned - I have called them at least 10 times a day since last Thursday and the calls are never answered and cut off after 5 mins or so. Absolutely appalling - be warned, the email address given on thir terms and conditions for their forty winks association is not them. I had an email back from that email telling me so and that they will be sending a letter from their solicitors to mattress supermarket about it. My application to take to court will be going in a week today so will update again as that progresses. Please do not buy from this company

Update 27.07.26
The more reviews I read the more I realise I am chasing something they will never appear. Broken promises and emails lulling you into a false sense of security just to delay any legal action. Unfortunately, I will not be beaten and my application to smalls claims court goes in first thing tomorrow, having given this company the grace of 14 days notice, which, given how I have been treated, wonder why I did but then I do stick to my word which is a lot more than this company has done to date

Final update: as legal action now in play 28.07.26
Application submitted to HM Court & Tribunal services.

Great experience from start to finish. the website was easy to use, communication was clear throughout and my order arrived exactly as expected.

ABSOLUTELY DISGUSTING today’s date 15/7/26. Up date . 16/7 . More update . 18.20 pm 16 July
Bed has not turned up this will be two days in a row
Impossible to talk to anyone THE PHONE RINGS OUT WITH MUSIC and you have sent a email changing the date yet again . My friend is on PALLIATIVE CARE and CEMO she slept on a 2 seat sofa yesterday .And tonight she has had to pay to stay in the guest room at the warden controlled housing she has just moved into .
DIABOLICAL. THIS NEEDS TO BE ADDRESSED URGENTLY . Up date . 16/7
Bed arrive incorrect colour . And faulty head board . . They wouldn’t put bed together as was requested .and just left it . GUESS WHAT SURPRISE THEY WONT ANSWER EMAILS OR PICK UP THE PHONE .
DO NOT PURCHASE ANYTHING . THIS BED CAN NOT EVEN BE PUT TOGETHER . . SHOCKING THIS IS FAULTY AND . STILL NO RESPONSE

Shame on you