Matthew James Removals and Storage Limited Reviews 1,061

Communication was good, packing was fine. But then they combined our load with a load containing a car. This is a known issue for passing through customs. Of course the load was stopped and sat at a border for some time. 5 weeks after they picked up our stuff and sent it from London to Madrid, the items finally arrived. Unfortunately, we found several broken frames and ceramics. I have tried to get someone to talk to me about some kind of reimbursement but my emails remain unanswered. I would not have expected this kind of dis-service from a Global Moving companyh

Great service, both at pick up and drop off. Both teams went the extra mile! Support at HQ from Chris and his team was also exceptional. Really pleased with MJR - they took. Lot of the stress out of the move.

Great u communication throughout and very pleasant movers at both ends . Well worth using Mathew James ! Thanks again

Great experience
Staff very helpful polite and very patient,
always in contact letting you know
where the lorry was, time of departure and arrival as arranged delivery was great
definitely use them again

We had briliant experience with Matthew James. Before the move we had a delivery of boxes and tape, and follow up advice from the company. Our movers on the day, Alan and Andre, were on time (early, actually), very friendly, and extremely hardworking. They did a fantastic job, and really looked after our things. I’d thoroughly recommend this company.

Very happy with the service, kind friendly staff. The staff were respectful of my belongings and it was an easy transfer

The guys who collected and packed were excellent. They were professional, helpful and polite. Our goods were very well taken care of. On arrival in Spain from UK the guys were equally efficient and professional.
Our huge disappointment was the customs department. We know for a fact that we were entitled to import without customs duties. We fulfilled all the criteria and supplied all the required documentation. We know we did everything correctly, having gone through the process twice in the last few months to import a car and a motorbike with a different company with absolutely no problems.
There was no transparency at all for the customs process. Communication was very poor.

Great you delivery chap. Energetic, polite, cheerful, perfectly efficient. Best delivery company I’ve experienced in years, and I’ve been a victim of some terrible ones.

Excellent and careful service from Matthew James. I moved a relativley small load (5 cubic metres) from Leeds to Milan from my parent's property. Previoulsy (with another company) I had moved my full house from Wales to Milan, and while this full move was generally OK, some stuff got lost (a chair - bizarre), and a few bits were broken (microwave, another chair, a few mugs etc), these were less than the cost the full insurance would have been, it was annoying and seemed careless, with no real resolution.

In contrast, Matthew James were absolutely perfect - absolutely nothing was damaged, everything arrived as I or they had packed it, crockery, TV, pictures, a few bits of larger furnitire. They were really quick (and easy) to organse the pickup at what felt like the last minute as my parents' house sale suddenly moved very quickly after new year, and delivery followed 15 days after pick-up. The crews who collected and delivered were great, helpful and friendly. This wasn't the cheapest quote (over twice the the cost of cheapest one, who had shockingly bad reviews on facebook), but you get what you pay for I think, and this was a faultless service. I cannot criticise them at all, and I will be happy to reccommend them to anyone I know who finds themselves moving abroad.

Mathew James removals Gold Service is fantastic. Nikolay and Vlad did a professional, first class job packing up our villa in southern Spain. They delivered the service in a truly courteous manner taking great care packing all our belongings while barely stopping to take a breath. Thanks to them both. We would highly recommend Mathew James removal and storage services to anyone looking to move.

A great service from Matthew James Removals on our recent move from Andalucia Spain to the UK. Everything was packed and loaded with great care and experience and arrived in the Uk in perfect state. All the guys have been really great, friendly, helpful and hard working. Really pleased we chose this company to help us move! Thanks to all!

We recently used Matthew James Global Relocations (MJGR) to move our belongings from Southern Italy to the South of England, and we couldn’t be happier with the experience. From our initial online quotation request to the final delivery, MJGR proved to be a highly professional and reliable organisation. This is an unsolicited review — we have no connection with MJGR other than as satisfied customers.

Within just a couple of hours of submitting our enquiry online, Max called us. His polite, friendly, and straightforward manner immediately gave us confidence that we were in good hands. There was no hard sell, just clear and helpful information. Max became our main point of contact throughout the move, ensuring everything ran smoothly.
At first, researching Customs requirements online made the process seem daunting. However, Max explained MJGR’s efficient inventory system, which accurately recorded every loaded item. Once we submitted our TOR 1 form, MJGR took care of the rest — and the potential headache disappeared.

The removals team, Adrian and Marius, were exceptional. They were polite, hardworking and efficient throughout the process. Adrian, in particular, truly stands out as an ambassador for MJGR — professional, enthusiastic, and clearly proud of his work. The offloading in the UK was completed even faster than expected, yet with the same care and attention to detail as the loading. Gary, who assisted during delivery, was equally hardworking and a pleasure to deal with.

We are unlikely to move again, but if we do, MJGR will be our first choice without hesitation.

The quality of the collection and delivery was excellent. There was some confusion about dates which we found stressful. Overall a good experience.

Moving personal belongings from the UK to our Spainish family holiday home.
I chose this service based on the understanding that delivery would take approximately two weeks, as stated on their website and their surveyor who visited to assess for a quote. In reality, my delivery took close to six weeks. This delay had a serious impact on me personally and professionally, including contributing to me having to accept unpaid leave at work and eventually losing my job due to the uncertainty around timing.

The constant delays and lack of clear communication also had a negative impact on my health. I rely on regular prescription medication, and due to the uncertainty around delivery, I was forced to seek additional medical support while abroad. The stress and unpredictability of the situation made me unwell and impacted me further when I lost my job.

Despite the delay being outside of my control, I was then charged storage fees for this extended period. I was also told that my belongings would not be released until these charges were paid, which left me with no option but to proceed.

Communication throughout was extremely poor. I was not kept properly updated and had to repeatedly chase for information.

I was also later told that a “shuttle service” had been included in my quote — something that was never explained to me at any stage and is not clearly itemised in the documentation I accepted. As a customer, I would not have known what this meant or that it was required. I was invoiced for overspill, even though I was given a quote after their surveyor did his assessment and the delayed delivery… storage fees.

To top it all when my items were finally delivered, some goods that I had been told would be properly packaged were not packaged at all and they arrived broken/damaged.

Overall, this has been a very stressful and disappointing experience. There has been a clear lack of transparency, accountability, and customer care from start to finish. They appear professionally, until they get your money. I lost my job because of their incompetence and total lack of care. This is not my first time transporting furniture overseas and never experienced anything negative. I would never use nor recommend Matthew James.

Used MJ Global to move us from Sheffield to Andalusia.
Excellent communication from the start.
The guys who packed our house away were professional, kind and courteous. It was a long day for them but they just carried on, always happy and friendly.
I would highly recommend this company. Cannot fault them in any way.

Competitive price for door to door service Spain to Uk
Polite staff on the phone and was easy to arrange.
Guys arrived and loaded up taking care both ends of the trip .
Very professional company
Well recommended.

First class service from the pick up of our consignment from home in Cheshire through to the delivery to the Languedoc in France three weeks later. Professional service and good communication through out.

The customer service was very good but the delivery men were in too much of a hurry to unload the lorry and deposit the goods and leave. This resulted in some of the furniture being scratched when the packing was removed in a hasty manner, using a Stanley knife. Some items were placed in the wrong rooms and some small items were missing. The allocated time for each load that day needed to be extended and this would have given the delivery men the time needed to carefully unpack everything.

Matthew James were fantastic from start to finish. We were moving from abroad which was very stressful, but they from the first phone call they were very professional and patient and responded to all my queries promptly and made it all a lot less stressful.
On the moving day itself, moving guys Adrian and Marius were absolutely fantastic. They just got on with it and worked so hard for hours (Adrian really knows his stuff and predicted how long it would take to the half hour).
Everything arrived to the house in perfect condition and again Adrian and Marius were great and careful of the house and our belongings.
I would certainly recommend Matthew James and if we move they will be my first call.

Stress free and easily organised with Matthew James. Someone always on hand to help with questions and queries. Andy who delivered our furniture was really professional and helpful. Nothing was too much trouble. Our hired storage unit was not that big but Andy managed to get everything in the tight space. Very impressed we