The Matchmaking Company Reviews 

406
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, most reviewers had an average experience overall. Customers frequently praise the staff, describing them as attentive, supportive, and providing helpful advice. Many found their matchmakers to be good listeners, patient, and genuinely caring throughout the process, leading to positive experiences with the service and effective matches. However, some customers expressed significant dissatisfaction with the high cost, feeling it was not worth the investment. People were also unhappy with the quality of matches, reporting introductions did not align with preferences. Reviewers mentioned issues with service consistency, including frequent matchmaker changes and feeling their concerns were dismissed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their attentiveness, kindness, and... See more

Service

People report ambiguous experiences with service, with many expressing significant disappointment and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising attentive and helpful... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing disappointment... See more

Price

Reviewers mention significant dissatisfaction with the price, often describing the service as very expensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Victoria has helped me so much, she is very attentive and listens to every word that I say and responds with very intelligent and helpful tools for me to use in challenges in my relationship. Her know... See more

Company replied

Rated 5 out of 5 stars

Working with Cecilia has been one of the better decisions I’ve made in this process. She’s introduced me to some quality people, and you can tell she’s actually thoughtful about who she puts togethe... See more

Company replied

Rated 5 out of 5 stars

I would like to say a few words about my relationship coach, Lisa. She is a great listener. I never feel judged and I leave each session with greater knowledge and inspiration to make positive improve... See more

Company replied

Rated 5 out of 5 stars

I’m very satisfied with my matchmaker couch, Theresa Brown. She has been kind and thorough throughout this process. She has listened attentively to my likes and dislikes, hopes and desires for my next... See more

Company replied


Company details

  1. Dating Service

About The Matchmaking Company

Written by the company

Traditional dating is back in style for selective singles

At The Matchmaking Company, our decades of matchmaking experience has taught us to stop chasing dating or technology trends, and focus on what really matters - our clients.

Here is what we offer our clients.

It’s our mission to get to know you, understand your relationship goals, and what you feel is most important in an ideal match. Using our time-tested process, our expert team of Professional Matchmakers will curate potential matches who they think share your key life values, interests, and life goals. With our private and secure process, you can date confidently. Stop wasting time or waiting for love to happen to you.

  • Every Client has a Background Screening
  • Relationship-Minded Singles
  • No Wasted Time on Fake Profiles
  • Get Matched on Key Life Values
  • Years of Personal Matchmaking Success
  • Local Offices and Local Singles

Empower. Date. Find Love.

Our matchmakers are passionate about your success and it shows in all they do!

Our Company Values

Authenticity

Our teams pride themselves on not only creating authentic, lasting relationships but also building authentic connections with their clients every step of the matchmaking journey.

Passion

We lead with passion and integrity. The business is fueled on the passion of the people who work here, as well as the passionate connections we love creating.

Professional

We are a highly qualified team who believe in investing in each other, themselves, and their clients every step of the way to ensure curated lasting introductions.

Real People, Real Dates

Written by the company

We Are Committed to a Human Driven Process
We invest heavily in local offices and staff. Meet with a member of our team locally and discover how we can help you.
Local Offices
See why sincere singles trust us to be their dating partner to find lasting relationships in their area.
Get Matched to Quality Singles
We meet with every client and spend lots of time getting to know you. Not every single is qualified to join our service.
Private and Secure
Unlike dating apps and websites, when you join our service, your information is private.

Contact info

3.6

Average

TrustScore 3.5 out of 5

406 reviews

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3.6

All reviews

(406)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

Nancy is Amazing!

Nancy did a great job on the match!

1 October 2025
Unprompted review
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Reply from The Matchmaking Company

DD, thank you for the kind words! We’re so glad to hear Nancy did such a great job with your match. She truly cares about finding the right connections for her clients. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Theresa Brown feedback

My matchmaker is Theresa Brown. Theresa has been extremely helpful and supportive. As someone new to matchmaking I am fortunate to have Theresa as my matchmaker. She does a great job of providing positive feedback and suggestions on how to improve. I would be lost without someone like Theresa.

17 March 2026
Unprompted review
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Reply from The Matchmaking Company

David, thank you so much for your thoughtful feedback! We’re thrilled to hear how supportive and helpful Theresa has been for you, especially as you’re new to the matchmaking process. Having someone in your corner to guide, encourage, and provide meaningful feedback can make all the difference, and we’re so glad she’s been that person for you.

We truly appreciate you sharing your experience and look forward to continuing this journey with you.

Rated 4 out of 5 stars

What a journey full of ups and downs

What a journey full of ups and downs. I'm not going to lie, this started VERY rough for me. I had been single for a long time, and the dating apps were laughing in my face. My friend signed me up, saying, "What can it hurt?" I received the phone call and tried to ask about pricing, but they wouldn't talk about it; they wanted to meet in person. I said I didn't want to waste anyone's time if it was not feasible, but they still wouldn't tell me anything.
So, I went to the local office (the worst part of the whole process). The conversation started well; she got me to open up and said all the right things. Then we get to the money, and whoa! I was shocked. I didn't expect it to be cheap, but still! This is where our 2-3 hour appointment took a turn. I was unsure about the money, and she started giving me "deals", "deals she doesn't make with anyone", "the best possible deal she can give me because she wants this for me". I told her I needed some time to think things over. She told me that if I left, the deals were off the table, and I had to sign right then. She started throwing personal things I mentioned back in my face about why I was single and would always be single if I didn't make this investment in myself. After feeling like this was my only option to ever find my "happily ever after", I signed, paid, and left in tears. (Suggestion for the company: don't have us fill out a survey or feedback form for this process in the office. I couldn't give my honest feedback because I was literally handing it back to the person who made me miserable.)
With that said, the best thing she did for me and the best part of the experience was my coaching with Shallyce. I honestly don't think I would have made it through this process without her. As a person, I have come a LONG way since my first conversation with Shallyce. I may have done the work, but dang it, she pushed me and stuck by me when I had doubts. She was definitely the bright spot in what was sometimes a dark process.
The matchmaker process itself, I had a love/hate relationship with. My first match was very quick, and after meeting, I felt they matched me with someone just to get the first one done. I don't think we had one thing in common. I had another match where my date said to me, "I don't know why they matched us". Which was true; he was a real piece of work. As I was coming down to my last couple of matches, I felt very defeated by the process. I had asked for a break from matches as I needed time to get excited about the process again. Then I received the phone call. There was a match that both my matchmaker, Amy, and my coach, Shallyce, thought would be a great match for me. I agreed, and I am so glad I did. I believe that I finally found my person. I am currently in a happy hold and am very happy!
While I wish the beginning of the process had been different, I am so glad I stuck with it because it led me to my person. I truly believe this is my happily ever after.

13 March 2026
Unprompted review
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Reply from The Matchmaking Company

Katie, thank you for sharing such an honest and thoughtful reflection on your journey. We truly appreciate you being open about both the challenges and the positive moments along the way. Matchmaking can sometimes be an emotional process with ups and downs, especially when someone has been navigating dating for a long time, and we’re grateful that you stayed committed to the process.

We’re especially happy to hear how impactful your coaching experience with Shallyce was. She is incredibly dedicated to helping clients grow in confidence and clarity, and it’s wonderful to hear how much progress you feel you’ve made with her support. We’ll be sure she sees your kind words.

Most importantly, we are thrilled to hear that you are now on a happy hold and feeling excited about the connection you’ve found. As you said so perfectly, sometimes it really does only take one. We’re wishing you all the happiness as this relationship continues to grow.

Rated 1 out of 5 stars

Unethical Practices: exploitation of vulnerable population

I signed up for this matchmaking service in October 2025 and, since then, have had only one date. No other suitable matches have been provided.
At the initial consultation, the company created a profile outlining my clearly stated, non-negotiable preferences, including religion, level of education, and compatible interests. However, the few introductions that were presented did not meet these basic criteria. Some individuals had different religious beliefs, others did not match the specified education level, and overall compatibility in interests was lacking. These introductions cannot reasonably be considered appropriate matches.
This suggests that the company did not have an adequate pool of candidates who matched my profile and age range, yet they proceeded to enroll me and accept a significant payment for the service.
Taking a substantial amount of money from a senior citizen while selling the promise of compatible matches that the company is unable to deliver raises serious concerns about exploitation and potential elder abuse.
In my opinion, this reflects a deeply misleading and exploitative business practice. They deliberately mislead clients and operate unethically and dishonestly, assuming that once a contract is signed, it gives them the right to take payment without delivering the promised services. The company’s responses to reviews appear to be automated and repeatedly reference vague “next steps,” yet those steps are never clearly defined. At this point, the only meaningful next steps would be either providing a genuinely compatible match that meets the stated criteria or issuing a refund.

11 March 2026
Unprompted review
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Reply from The Matchmaking Company

Tatiana, thank you for taking the time to share your concerns. We’re sorry to hear that you feel disappointed with your experience, as our intention is always to provide a respectful, professional, and thoughtful matchmaking service to every client.

Our service focuses on identifying mutually compatible introductions, which means that both individuals must align with each other’s preferences and be open to meeting. Because of this, we cannot guarantee a specific number of introductions within a particular timeframe, nor can we guarantee that every potential match will meet every item on a client’s list of requirements. Compatibility involves many factors including shared values, lifestyle, availability, and mutual interest from both parties.

Introductions also require mutual approval, meaning both individuals must feel the match aligns well enough with their own preferences to move forward. When preferences on either side do not align closely enough, an introduction may not occur. Availability can also be a factor, as potential matches may be traveling, focused on work, or managing other life circumstances outside of the service.

In your case, our team has presented five potential opportunities since the start of your membership, the majority of which were declined before a meeting occurred. Our team has remained in communication and continues to search for introductions that offer strong overall compatibility. Matchmaking is ultimately a process that requires openness from both sides, and we always encourage clients to consider meeting individuals who share strong core values and compatibility, even if every preference is not perfectly aligned on paper.

We also strongly disagree with the characterization that our company operates in a misleading or unethical manner. All membership terms, expectations, and services are explained during the consultation and outlined in the written agreement prior to enrollment so clients can make an informed decision.

A member of our team will continue to review your file and reach out directly so we can discuss your concerns and how best to move forward.

Rated 1 out of 5 stars

DISAPPOINTED!

What is not explained to you when you sign the contract is that you cannot make any changes once you sign, i.e. age. Your deal breakers are the only thing they use in matching you. I dId'nt need to pay $3,000 to find a short bald man, plenty of them out there on the dating sites. I am so disappointed in their service!

9 March 2026
Unprompted review
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Reply from The Matchmaking Company

Julie, thank you for sharing your feedback. We’re sorry to hear that you’re feeling disappointed.

For clarity, your membership has since expired. Your original agreement included four introductions, and in good faith, we provided two additional introductions beyond what was included in your program.

During the enrollment process, clients outline both their preferences and their deal breakers so our matchmakers have a clear framework to work within. While deal breakers are important boundaries, our team also considers many other factors, such as compatibility, availability, lifestyle, and relationship goals, when selecting introductions. Matchmaking is also a feedback-driven process, where introductions help our experienced matchmakers better understand chemistry and preferences over time.

We always want our clients to feel heard and supported throughout the process, and we wish you the very best moving forward.

Rated 1 out of 5 stars

Poor/Dishonest customer service

Initially, very nice and positive. Finally an introduction that went Ok and a subsequent hiking trip and dinner that was also OK. However, she was a snowbird and lives in another State most of the time and would be leaving soon. She was difficult to communicate with due to a hearing disability.
Zero contact with matchmaker Audrianna for 3 weeks after numerous calls/texts.

5 March 2026
Unprompted review
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Reply from The Matchmaking Company

Steve, thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating, as our goal is always to maintain consistent communication and support throughout the process.

Matchmaking can sometimes involve introductions where circumstances such as seasonal residency or personal factors affect how a connection develops. We understand that it can be disappointing when you are hoping for something more immediately compatible.

Regarding communication, that is certainly not the experience we want for our clients. Your feedback will be reviewed internally so we can better understand what may have occurred. A member of our team will also look into your file and reach out directly to ensure your concerns are addressed and to discuss next steps moving forward.

Rated 5 out of 5 stars

I’m very satisfied with my matchmaker…

I’m very satisfied with my matchmaker couch, Theresa Brown. She has been kind and thorough throughout this process. She has listened attentively to my likes and dislikes, hopes and desires for my next partner. Most of all she has been patient with me. She is actually very much like the kind of woman I have been searching for. Unfortunately she is much too young for me, and married already I believe.🤣🤣.

4 March 2026
Unprompted review
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Reply from The Matchmaking Company

Peter, thank you for the wonderful review! We’re so glad to hear how positive your experience has been with Theresa. Her kindness, patience, and attention to detail are exactly what make her such a great coach and matchmaker.

And your sense of humor definitely gave us a smile! We’re grateful for your trust in the process and look forward to continuing to support you on your journey.

Rated 5 out of 5 stars

I cannot recommend Shallyce enough

I cannot recommend Shallyce enough! Since working with her late last year, she has completely transformed the way I approach dating and relationships. Her guidance has been integral to my journey of tapping into my feminine energy, dating with intention, and truly understanding my worth.

Through the resources, exercises, and advice she’s shared, I’ve completely rerouted my mindset. I now approach dating from a place of confidence, recognizing that I am the prize, and seeking someone who values me enough to show up with effort and consistency without me feeling like I have to overcompensate.

I’ve also applied her suggestions on putting myself out there more and approaching dating almost like “data collection,” which has allowed me to experiment, learn, and grow without pressure or stress. The tools and insights she’s provided have been practical, empowering, and life-changing.

Looking back from late last year to now, the transformation in my mindset, self-awareness, and dating experience has been incredible. If you’re ready to approach dating with clarity, confidence, and intention,Shallyce is the coach you need!

27 February 2026
Unprompted review
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Reply from The Matchmaking Company

Meghin, thank you for such an incredibly thoughtful and powerful review. It means so much to hear how transformative your experience with Shallyce has been.

The shift you described, dating with intention, confidence, and a deep understanding of your worth, is exactly the kind of growth we hope every client experiences. We love that you’ve embraced the “data collection” mindset and are approaching dating from a place of strength rather than pressure. That kind of self-awareness changes everything.

Shallyce will be so touched by your words. We’re truly honored to be part of your journey and can’t wait to see what’s next for you.

Rated 1 out of 5 stars

Terrible experience

Terrible experience, I had three matchmakers and none of them followed my guidelines. They tried to match me with any male with a pulse. It has been a waste of time and money.
When I repeatedly explained my criteria they tried to change my mind and kept telling me, “ hes not a perfect match, but hes really nice”
One matchmaker even tried to date one of the matches she sent me out on a date with.
I tried to keep an open mind but this was a really bad experience. I don’t know what was worst the guy that coujdbt stand up straight or look me in the eye or the guy that wouldn’t drive his car snd wanted to meet at a bus station.
TOTAL JOKE!!!!!

31 August 2025
Unprompted review
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Reply from The Matchmaking Company

Lisa, we’re disappointed to read this and strongly disagree with several of the claims made in your review.

Matchmaking is a personalized and feedback-driven process. While we always strive to align introductions with stated preferences, compatibility involves more than a checklist and sometimes requires thoughtful flexibility. That said, no client should feel unheard, and your criteria are meant to guide, not be dismissed.

We also want to be very clear that it is against company policy for any team member to pursue or “date” a client introduction. If this allegation were accurate, it would be taken extremely seriously.

We understand that not every introduction will result in chemistry, and dating can sometimes involve uncomfortable experiences. However, we stand by the integrity of our screening process and our team.

A member of our leadership team will review your file and reach out directly to address your concerns.

Rated 5 out of 5 stars

I really enjoy working with Shallyce…

I really enjoy working with Shallyce and it’s nice to have someone to talk to that wants me to succeed!!

24 February 2026
Unprompted review
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Reply from The Matchmaking Company

Kyle, thank you for the kind words! We’re so glad you’re enjoying working with Shallyce and that you feel supported in your journey. Having someone in your corner who genuinely wants you to succeed makes all the difference. We appreciate your trust and look forward to continuing the process with you.

Rated 1 out of 5 stars

Very weird company

Very weird company, it seems they are only interested in American Old Men, and working for them. Really dated logic. Hmm questionable quality of database.

25 February 2026
Unprompted review
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Reply from The Matchmaking Company

Thank you for your feedback. We respectfully disagree with this characterization. Our client base includes men and women across a wide range of ages, backgrounds, and relationship goals. We do not target or limit our services to any specific demographic beyond the preferences and compatibility criteria discussed during intake.

Our database is continually active and evolving, and introductions are based on mutual compatibility, availability, and stated preferences, not dated logic or bias.

If you have specific concerns about your experience, we welcome the opportunity to discuss them directly.

Rated 5 out of 5 stars

Dating after divorce

Shallyce had a lot of great advice and resources to draw from she helped me re enter the dating sene after my divorce.

18 February 2026
Unprompted review
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Reply from The Matchmaking Company

Allan, thank you for sharing your experience. Re-entering the dating scene after divorce can feel like a big step, and we’re so glad Shallyce was able to provide helpful advice and resources along the way. Having the right support makes all the difference. We appreciate your trust and wish you continued confidence as you move forward.

Rated 5 out of 5 stars

A Thoughtful Matchmaking Experience That Truly Delivered had a very positive experience…

I’ve had a very positive experience with the matchmaking service. I was introduced to two women who were both kind, age-appropriate, and shared many common interests and values with me. It was clear that real thought and care went into selecting compatible matches.

While the first introduction was a lovely person, I sensed she may not have been fully ready to begin dating again — which can happen — but I still appreciated the quality of the match.

The second introduction, Diane, has been a particularly strong match. From our first meeting, conversation flowed easily, and we discovered many shared interests and life experiences. She is someone I could see as a lifelong friend, and possibly much more. We are continuing to get to know each other, and I’m hopeful about where this may lead.

Overall, I feel the company truly listened to what I was looking for and delivered thoughtful, compatible introductions. I would absolutely recommend the service to others who are serious about finding a meaningful relationship.

22 February 2026
Unprompted review
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Reply from The Matchmaking Company

Guy, thank you for such a thoughtful and detailed review. It truly means a lot to hear that you felt listened to and that the introductions reflected care and intention.

We love that you recognized the quality of both matches, even when timing wasn’t quite aligned with the first introduction. That kind of perspective makes all the difference in the process. And we’re especially excited to hear how naturally things are unfolding with Diane. Shared interests, easy conversation, and genuine connection are such meaningful foundations.

We’re grateful for your trust and your recommendation. Wishing you continued joy as you see where this promising connection leads.

Rated 1 out of 5 stars

This experience wants me to be left…BAAAAAAD

This experience wants me to be left alone, You make me understand how bad relationships can be by setting me up with women who are my polar opposite in moral values. I keep trying but what that ! None of these matches are anything like me. Don't share my values. Your matches are the biggest disappointment in my life and have only created emotional pain. I don't have any confidence you have the slightest idea of a MATCH for me. This service? Has only created heart ache. I hope you are HAPPY!!!!
There are two things perfectly clear to me. First there are very few actual people to match with and second you have no idea who I am and the what the others want in a match. All four of my matches where miss-represented by your so-called Matchmaker. I had to find this out on my own. When something didn't sound right to me the Matchmaker tried to convince me otherwise. What I found out is my matches where polar opposites, morally.
I just read the response to my feedback. It felt totally AI generated and completely insincere. Reading your response made me understand how little my feedback to you actually means. Nothing I seem to tell you out my matchmaker seems to care. I have two more and I'm out of this for the rest of my life. You taught me that dating is bad, relationships are worse I don't want to suffer through another bad relationship because you can only give me those types of relationship. I TELL you one thing, you don't listen, you can only deliver the opposite of what I tell you and then you just argue with me. Don't give me my current matchmaker Adriana I can't take her any more, pass her on to someone else.
I've contacted your service today. I have 2 more matches left in my contract. I was told I can only work with Adriana, so I have to say no way, I don't want to argue with your matchmaker. She has miss represented everyone she has set me up with. You don't have anyone in your program who is even remotely a "Match" for me. I was told much different at the intake process. Shame on me for believing.

17 February 2026
Unprompted review
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Reply from The Matchmaking Company

David, we’re sorry to hear how frustrated and disappointed you’re feeling. Matchmaking can be an emotional process, especially when values and long-term compatibility are deeply important.

Our approach is feedback-driven and based on the preferences and priorities discussed during intake and follow-up conversations. While we strive to align on core values and lifestyle compatibility, chemistry and perception of alignment can vary from introduction to introduction. That is why ongoing feedback after each match is so critical to refining the search.

We understand that disappointment can feel personal, but our intention is always to move closer to alignment, not create heartache. A member of our team will review your account and reach out to ensure your stated values and non-negotiables are clearly documented so we can determine the best path forward.

We remain committed to working constructively with you.

Rated 5 out of 5 stars

At first I was impressed...

....and I still am....

EDIT: The day after the company posted their response, I did get a call from my matchmaker. We talked for 20 minutes about everything in my review. I feel she was deeply honest with everything. I was honest as well. I think we came to an understanding of each other PoV. We came up with a plan to move forward. It's worth the time and investment. The responses to people's reviews are actually sincere. If there is a mistake they do try and fix them.

I went into the interview and had a lovely conversation. I was sold. I was told there would be plenty of people with my preferences. I was told, given how well our initial conversation went, I'd be matched in no time.

I had a few introductions. After talking to the introductions, I found I was not what they were asking for. It appears my matchmaker trying to match me correctly. I also I feel she's just trying to get me through my introductions. Not to help me find someone to spend the rest of my life with. It was insinuated I'm not that open minded. I asked what makes my preferences "not open minded" and there really wasn't a good response.

Why do I feel this way? My matchmaker told me the process is to check in with me every couple weeks. That happened maybe twice. I feel like I'm being generous by saying twice. Other than that, I've had to text to check in each time. I most recently checked-in, after 5 weeks. If there's no one available, that's fine....I guess. The question you should ask yourself is whether they care to help you find love or fulfill an non-refundable contract.

As a guy, I feel if you're religious, you may not have much of an issue. If you are not religious you may have a difficult time.

A decent amount of money is being dropped here. I figured the experience would be so much better than being on the apps. At this point in my journey, it's only slightly better. I still have a number of introductions left. I feel like I may expand my search super broad just to get through them since I can't get my money back.

EDIT: The day after the company posted their response, I did get a call from my matchmaker. We talked for 20 minutes about everything in my review. I feel she was deeply honest with everything. I was honest as well. I think we came to an understanding of each other PoV. We came up with a plan to move forward. I'm back to being impressed.

8 January 2026
Unprompted review
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Reply from The Matchmaking Company

Drayton, thank you for taking the time to share your experience. We’re sorry to hear that you’re feeling uncertain about the process and would like to provide some context.

Matchmaking is a highly personalized and feedback-driven service. Introductions are made based on stated preferences, mutual interest, and real-time availability within the member pool. At times, refinement is necessary as we gather feedback from both sides. That does not mean you are “not open-minded,” but flexibility can sometimes broaden opportunities for compatibility.

Our standard process includes periodic check-ins, and communication is intended to be collaborative. We regret that if at any point you felt that the follow-up was inconsistent. We encourage direct feedback so adjustments can be made in real time rather than after frustration builds.

Regarding religious preference, we work with clients across a wide spectrum of beliefs and backgrounds. Availability within specific preference categories can vary over time, but our goal is always to align introductions with stated values and long-term compatibility.

We understand that this is a meaningful investment, and we remain committed to helping you use the remainder of your introductions thoughtfully. A member of our team will review your account and reach out to ensure alignment moving forward.

Rated 1 out of 5 stars

Before you sign, understand how the fees are structured!

I requested cancellation under the relocation clause of my contract, and the company ultimately processed it after a very prolonged review process.

What became clear is that the full contract price had been allocated as a “Program Initiation Fee,” with no separate allocation tied to the introductions included in the program.

Because of this structure, the majority of the fee was retained on the basis that onboarding and initiation services had already been performed, even though zero actual introductions occurred.

This allocation model significantly limits the practical refund available under the contract’s refund provisions. While it may be contractually permissible, the implications are not necessarily clear when you’re signing the paperwork.

Before enrolling, I would strongly recommend reviewing how fees are categorized and how that impacts refund scenarios. Understanding what portion of your payment is considered “earned” simply upon enrollment (regardless of any introductions) is essential.

Contracts are not just about services promised, but about how fees are allocated. Taking the time to fully understand that structure is important for informed trust. After all, trust matters when you're looking for love ...

I learned this the hard way, and I hope this helps someone else pause and read carefully before agreeing to work with this company. Do not allow yourself to be rushed (like I did) because your appointment time is up.

(I will leave my review about their actual services behind, but it is a one-star for me all around)

18 February 2026
Unprompted review
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Reply from The Matchmaking Company

Thank you for sharing your experience. We appreciate the opportunity to clarify how our agreements are structured.

All membership fees, including how they are allocated, are outlined in writing and reviewed prior to enrollment. The Program Initiation Fee reflects onboarding services that begin immediately upon activation, including profile development, strategy sessions, screening, database review, and active search efforts. These services are performed regardless of whether introductions have occurred at a specific point in time.

We understand that contract language and fee allocation structures can feel complex, which is why we encourage all prospective clients to take their time, ask questions, and review documents carefully before signing. We do not rush enrollment decisions and are always available to clarify terms.

While we regret that your experience did not meet your expectations, we operate in accordance with the agreements signed and remain committed to transparency in how our services are structured and delivered.

Rated 5 out of 5 stars

This Match Making program is amazing!

Irene and her team at the Match Making Company are amazing. I just started this program just a few months ago and a few connections later I’ve meet this amazing individual. One thing I’d like to say is, the more you take this program seriously, the more successful you’ll be. I was very adamant leaving feedback for all of my connections, in great detail. The more information your team has to go off of, in my opinion, the greater chances of success. I just want to thank the team who helped me through this process again and I’m excited for what the future brings.

9 February 2026
Unprompted review
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Reply from The Matchmaking Company

Tyler, thank you so much for taking the time to share this incredible update. We’re thrilled to hear how your experience with Irene and the team has unfolded and that you’ve met someone truly special. You’re absolutely right, approaching the process with intention and providing thoughtful feedback plays a huge role in success, and it’s wonderful to see that reflected in your journey. We’re so grateful for your trust and are excited for what the future holds for you!

Rated 1 out of 5 stars

FRAUD!!!

FRAUD!!!! Do not use this company.
After a VERY, VERY disturbing first date and LAST, and after MULTIPLE attempts to reach my “matchmaker” SHANNON, it took my assigned “matchmaker” five days for me calling calling to get in touch with her. She then scheduled an appointment to discuss and I have NEVER heard from her even after she NO SHOWED on our SCHEDULED appointment with me. When I finally connected with an assistant manager and explained what happened, I was told he didn’t believe their male client would behave that way. I was not only ignored, but completely dismissed.

This situation was handled in an extremely unprofessional manner. While the company claims they “don’t do refunds,” there also appears to be no accountability when a client has a genuinely upsetting experience.

To put this in perspective: while on the date, a busboy at the restaurant actually asked me if I was okay when I went to the bathroom. If a stranger can recognize something is wrong, it’s alarming that the company I paid could not—or would not.

They state that each male goes through a background check. That might be true, but if you feel unsafe, objectified or harassed during a date from one of THEIR clients , they will dismiss you and just tell you it’s not their problem and to just try again. And, of course, after the company ignores your phone calls, emails and texts and completely LIES to you about what they verbally promise.

The overwhelming “ick” I felt after the date was made significantly worse by how little concern or seriousness this company showed afterward. If you’re comfortable paying to feel objectified and dismissed, this may be the service for you. Otherwise, I strongly recommend looking elsewhere.

I’ve asked for a full refund and they have denied it with zero care of my experience.

The responses from owner are dishonest! They only want your money !

STAY FAR AWAY!!! Unless you want a company that is ok with their clients HARASSING YOU!!

**** I still Have NOT heard from my matchmaker! The response to my claim is not true at all.
**** read other reviews, if I could give this company negative stars I would do that.
**** Do NOT sign a contract!!! It locks you in no matter what! Protects the business and NOT the client!
**** Money making scheme
**** WORST CUSTOMER SERVICE IVE EVER EXPERIENCED

16 January 2026
Unprompted review
The Matchmaking Company logo

Reply from The Matchmaking Company

Meredith, we strongly disagree with the claims and characterizations made in this review. Allegations of fraud and harassment are taken seriously, and we stand by the facts and documentation related to your account.

To clarify, every client in our program undergoes a background check, and any report of discomfort or inappropriate behavior is reviewed internally according to our safety protocols. Your matchmaker has been in regular contact with you, and your concerns were not ignored or dismissed.

As clearly outlined in the agreement reviewed and signed prior to enrollment, memberships are non-refundable, as stated in the contract. Disagreement with outcomes or dissatisfaction with a specific introduction does not negate the delivery of contracted services.

Because this matter involves sensitive, account-specific information, we cannot address further details publicly. A member of our leadership/client care team will continue outreach to review concerns and determine appropriate next steps offline.

We stand by the professionalism of our team, our safety standards, and the integrity of our process.

Rated 1 out of 5 stars

Worst company ever decided was too…

Worst company ever decided was too expensive. I canceled within 2 days and now they want more of my money. Just received a letter wanting more for something I would never use now.
This place is a scam and only after your money. Use someone else

1 December 2025
Unprompted review
The Matchmaking Company logo

Reply from The Matchmaking Company

Chris, thank you for sharing your feedback. We’d like to clarify that all membership terms, including cancellation timelines and any applicable fees, are reviewed in detail and agreed to in writing at the time of enrollment.

We strongly disagree with the claim that this is a “scam,” and we stand by the professionalism of our team and the integrity of our process. If you have questions regarding the letter you received or would like your account reviewed, our client care team is available to discuss the details directly.

Rated 5 out of 5 stars

Help me weed through all the scammers…

Help me weed through all the scammers and make real meaningful connections.

3 February 2026
Unprompted review
The Matchmaking Company logo

Reply from The Matchmaking Company

Scott, thank you for your review. We completely understand how frustrating dating can be with so many scammers and misleading profiles. We’re honored you chose us to help you weed through the noise and focus on real, meaningful connections. We look forward to supporting you on your journey.

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