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Masterworks Reviews 226

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TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the investment process smooth and easy to understand. Many people appreciate the clarity of the offerings and the overall user experience, finding the platform straightforward and engaging for investing in art. However, some customers have expressed dissatisfaction with the website's updated version, citing issues with legal jargon and difficulty navigating certain features. A few people also mentioned negative experiences with customer service, specifically regarding unhelpful communication and a lack of support when trying to sell investments.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their patience, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the seamless and easy onboarding... See more

Product

Customers consistently note positive experiences with the product, highlighting the platform's unique... See more

Website

Consumers find the website experience to be ambiguous. While many praise its ease of access, straightforward... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the patience,... See more

Based on these reviews

Rated 4 out of 5 stars

My experience in the past with the Masterworks website has been seamless and very straightforward. The updated version has taken a backward step with all the Legal Jargon etc al, that scrolling throug... See more

Rated 4 out of 5 stars

Very unique and interesting way to allow the layperson to invest in art work. Their fees are high - 1.5% annual and they keep 20% of the profits when the art sells. It is also difficult to find out... See more

Rated 4 out of 5 stars

Easy to understand, great onboarding and understanding. Purchase process wasn’t 100% as I didn’t get direct feedback on how to include a confirmation code. I still don’t know even though I did get... See more

Rated 4 out of 5 stars

I've been invested in Masterworks for nearly a year and though nothing in my portfolio has sold yet, it has been great to see/learn about the artworks offered. One sour note: I tried to redeem points... See more

Company details

Written by the company

Masterworks allows anyone to purchase and trade shares in iconic artworks, by artists like Monet, Warhol, and Picasso. Learn how to invest in high-end artworks and beat the S&P 500.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great introduction and advices.

Great introduction to the platform the process including both pros and cons investing in art. Didn’t feel pressured to invest and the advice was based on my economics with recommendations considering my experience, financial situation etc.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional experience

Carlos made setting up my account and the app: easy and helped me understand how to use it. The person I spoked with about the investment process was very knowledgeable it’s sad I did not catch their name do
to the bad connection on the phone. They answered the questions I had and explained them in terms I could relate to. Even explained how fees worked.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Unique opportunity

This a unique opportunity to diversify my investment portfolio. The agent patiently and clearly explained the process and answered all my questions.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

They took my money and now it’s worth…

They took my money and now it’s worth half. I tried to divest but the secondary market is too illiquid. My money is stuck in the system and I’ve no way of getting any back until the artworks are sold. Which is in a year of Masterworks choosing so could be never.
Please avoid this company, this is not an investment, it’s a trap.

11 September 2023
Unprompted review
Masterworks logo

Reply from Masterworks

Hi Kie - Thanks for sharing your feedback. By design, Masterworks illiquid investments carrying a 3-10 year holding period. As you point out, the secondary market presents an alternative to holding the shares you've purchased until the paintings have been sold. While not as liquid as a traditional equity exchange, there are a scores of active users on the platform engaging in trades on a daily basis. That said, it is a free market and investors are free to list Buy and Sell orders generally at whatever price they see fit. If you'd like some assistance on navigating the platform please reach out to our support team by sending an email to "help@masterworks.com."

Rated 1 out of 5 stars

Crazy amount of spam email

Crazy amount of spam email, every single day, even after deleting my account.

12 August 2023
Unprompted review
Masterworks logo

Reply from Masterworks

Hi Martin - We apologize for any inconvenience. While we are enthusiastic about sharing our mission to democratize the world of fine art investing, we can certainly accommodate your preferences. We will reach out under separate cover to confirm.

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