Master Vinyl UK Reviews 164

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both the products and the service provided, highlighting the top-tier records and items received. The delivery service is frequently mentioned for its speed and efficiency, with many noting that items arrive quickly and are always well-packaged, often in perfect condition. Reviewers also appreciate the excellent communication and friendly staff, making interactions pleasant and ensuring customers are well-informed throughout the process. The overall sentiment reflects a highly recommended business, with many expressing intentions to make future purchases due to the reliable and satisfying experience.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the excellent quality of the items,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast and... See more

Service

Customers had positive experiences with service, often highlighting its efficiency and friendliness.... See more

Quality

People report positive experiences with quality, often highlighting that items arrive well-packaged and in... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and efficient service. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time purchase. Great stock list of hard to get imports. Direct updates including a phone call for a clarification check - this is why we love passionate record shops. Rapid turn around on the d... See more

Company replied

Rated 5 out of 5 stars

First time buying from Master Vinyl, and it's always a bit daunting, particularly since this was quite a costly order. But I needn't have worried. All communication with Tony was friendly, and his re... See more

Company replied

Rated 5 out of 5 stars

The quality of service and support from Master Vinyl was exceptional. Tony's communication was 10/10 and thoroughly enjoyed chatting music with a fellow enthusiast. The top quality records that Ma... See more

Company replied

Rated 5 out of 5 stars

Great to be able to get these without ordering from USA .. always keep u informed & vinyl is well packaged and delivered as soon as in stock I have bought lots of albums & never had a issue highly rec... See more


Company details

  1. Music Box Store
  2. CD Store
  3. Music Store
  4. Record Store

Written by the company

We are a small family run record retailer in the heart of Yorkshire. We pride ourselves in supplying the best vinyls from around the world from Miles Davis to dire Straits & more. We also Ship worldwide in professional mailers, And try to ship on the same day as purchase.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Quick delivery in bullet proof…

Quick delivery in bullet proof packaging.
And as always great customer care via Tony the owner. Thoroughly recommend

31 August 2025
Master Vinyl UK logo

Reply from Master Vinyl UK

Once again Tony, thank you for taking the time to leave us a positive review. We are looking forward to your next purchase.

Rated 5 out of 5 stars

Tony’s communications are 10 out of 10

Tony’s communications are 10 out of 10. He is quick to respond to any email queries most often replying by phone which is exceptional. He goes out of his way to assist and reassure if orders are delayed and happy to change an order for another title if preferred.

13 August 2025
Master Vinyl UK logo

Reply from Master Vinyl UK

Hi Robert, thank you so much for taking your time to leave us a five star review. We’re so happy you love our service
And we’re looking forward to your next purchase with us Tony.

Rated 5 out of 5 stars

Never a problem with Master Vinyl

Never a problem with Master Vinyl, buy in confidence. The Cars first album on Rhino high fidelity, what could possibly go wrong

8 August 2025
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Reply from Master Vinyl UK

Thank you for your feedback. Glad you’re happy with our service. Hope to see you back soon.

Rated 5 out of 5 stars

Bought my first very high fidelity…

Bought my first very high fidelity vinyl LP ever - from Master Vinyl. It won't be my last. The sound quality is astounding. Master Vinyl's customer service is sensational!

11 August 2025
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thanks for the great feedback! We're thrilled you enjoyed shopping with Master vinyl UK. hope to see you back soon.

Rated 5 out of 5 stars

Excellent

Excellent, will definitely buy from again

29 July 2025
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Reply from Master Vinyl UK

Thank you Shaun for taking the time to write us a review. Hope to see you back soon and happy you love our service.

Rated 5 out of 5 stars

Highly recommended

Fantastic as always. Great comms and fast delivery. Thank you!

14 July 2025
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Reply from Master Vinyl UK

Thank you for taking the time to leave us a five star review. we take pride in our customer service. It’s customers like you that make it all worthwhile. Hope to see you back again.
Tony

Rated 5 out of 5 stars

Fast and efficient…

Fast and efficient delivery....excellent service

19 June 2025
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Reply from Master Vinyl UK

Thank you Ian we like to ship as quick as possible hope to see you back soon

Rated 5 out of 5 stars

Absolutely fantastic service and a…

Absolutely fantastic service and a great vinyl,
Great selection of quality artists!!

14 May 2025
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you for your fantastic review. We are a just a small family business and it’s great that we have. fantastic customers like you. hope to see you back soon. Tony

Rated 5 out of 5 stars

Great all round second to nun service

Great all round second to nun service. Will use again. 10/10

14 May 2025
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Reply from Master Vinyl UK

Thank you so much for taking your time to leave was positive feedback. We’re so happy you will come back to us thank you.

Rated 5 out of 5 stars

Great service

Great service, fast dispatch and super safe packing from a really nice guy. Many thanks Tony.i

5 May 2025
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Reply from Master Vinyl UK

Thank you Michael we appreciate you taking the time to leaving us feedback we we pride ourselves in providing The Best Customer Service possible, we’re looking forward to help you with your next order. Feel free to call any time.

Rated 5 out of 5 stars

Fast shipment to the US

Fast shipment to the US. Packaged well! Great Record! Thanks!

19 April 2025
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Reply from Master Vinyl UK

Thanks, we prayed ourselves in shipping very fast in professional mailers. Hope to see you back soon.

Rated 5 out of 5 stars

Only just started buying from these…

Only just started buying from these guys and I can safely safe they are a pleasure to deal with,
Super helpful and great products
Tony is your man and he can’t do enough for you,
Super helpful and friendly,
People, buy with confidence!!

8 April 2025
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you, we Pride ourselves in helping are customers to receive the best customer service possible like yourselves we are collectors also hope to see you back soon.

Rated 5 out of 5 stars

Personalised Online Shopping

The unique selling point I can think of this is the closest you will get you to shopping in a brick and mortar store without leaving your home. They may sell predominantly more expensive audiophile records. However, the personalised service and quality of the product makes up for this. Ordered for first time on a Tuesday evening and had them on my turntable after work Thursday. The owner Tony is a gent and is quick to respond to any stock queries. Will happily use again

15 April 2025
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Reply from Master Vinyl UK

Thank you so much for your fantastic feedback David it’s a pleasure to sell records to customers like you. Just waiting for your other albums to arrive. I’ll get them out too soon as we get them. once again, thank you.

Rated 5 out of 5 stars

Very kind communication

Very kind communication, super fast shipping and thorough packaging. Thanks a lot!

3 April 2025
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Reply from Master Vinyl UK

Thank you for your feedback hope to see you back soon

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