MarthalondonReviews 

296
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Disgraceful...a scam..read the small print on refunds policy!!! Any item purchased as a special offer negates the refund. I was offered a "goodwill" 50% voucher off my next purchase. The Henley shirt... See more

Rated 1 out of 5 stars

I ordered a dress, it arrived 10 days later, nothing like the picture, awful cheap material, the colours almost look faded and the cut is awful. I will not be wearing this but cannot return due to the... See more

Rated 1 out of 5 stars

Very very poor quality and no way is it a medium the shirt does not fit! I should have read the reviews before ordering. I will just have to accept I have lost forty quid. This company needs reporting... See more

Rated 1 out of 5 stars

....just look at the reviews it tells you everything you need to know. Avoid this company unless you're feeling very charitable. My experience was shambolic. I'll never buy again. No point in elabor... See more

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1.1

Bad

TrustScore 1 out of 5

296 reviews

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1.1

All reviews

(296)

296 reviews in the last 12 months

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Rated 1 out of 5 stars

Item received was poor quality

Item received was poor quality, not as depicted and not sized correctly. Nothing that Martha London sells is eligible for return because items that are on sale are not eligible for return. Everything that Martha London sells is on sale, so nothing is eligible to be returned.
Item now being donated to the local charity shop.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered coats but firm won’t accept returns…

I ordered a coat and then inadvertently ordered the same. I emailed the firm and explained no reply. Today 2 coats were delivered. Again I emailed the fir m re returning the coats -no reply. They don’t accept returns if the items are in the sale everything is discounted so no chance. I have never see such Shoddy Cheap material. They weren’t even worth half the sale price. They not even good enough for any charity shop, so it’s the dustbin. I wish I’d seen people’s reviews before I ordered.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS. DO NOT BUY

I was stupid enough to be scammed by this appalling company, who sent me a badly made inferior quality shirt which buttoned up the wrong way and was nothing like the photo or description. I opened a dispute resolution with my bank as they refused me a refund, and I have now received a full refund thanks to my bank.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

I only gave 1 star because there is not…

I only gave 1 star because there is not an option for zero. Do not buy from this company they are scammers selling misdescribed goods. I ordered a glossy shiny cat head big enough to fill 2 hands as per photo. I received a bright blue lump of plastic that stank of chemicals looked like it was made by a pre school.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague!

Avoid this company like the plague!! Liars and scammers! You order an item which looks perfect, and after they have your money, it all goes downhill!! You will wait weeks for the item to arrive from China, and when it does arrive (squashed up in a small parcel) you will find an item several sizes smaller than you ordered, and which looks like a rag. You won't be able to return it to get your money back, because, whether you realised it or not, you bought it in a sale, or during a promotion! They will, however, offer you a voucher - 50% off your next purchase!!! Go for it, if you want to continue banging your head against the brick wall.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. I would recommend that you do not buy from these people. Ordered knitwear but a shirt arrived of Inferior material poorly sewn not knitted!! Refund return form not issued as apparently goods were ordered under a promotion irrespective that it was not what was ordered. Unwearable!!Sent to charity shop.A total waste of money.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered three jumpers from Martha…

Ordered three jumpers from Martha London. Immediately suspicious when they said they had moved all stock to a garage and closed their shop.
So looked at reviews.
Emailed them 5 times to get order cancelled and refund me the purchase price.
They never responded and today 4days after I asked to cancel order the notified me that it was dispatched.
Expecting to receive rubbish.
As everything they sell is discounted they don't offer refunds.
An expensive mistake.
They should not be allowed to advertise all over Google. Just a SCAM.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT but anything from this company.

DO NOT but anything from this company.
Their advertised products are totally misleading. I ordered, what looked like a lovely knitted tartan Cardigan, only to receive a cheap shirt!
They offered me 50% off my next order ( why would I buy anything from them again) and a 15% discount off of my £32.99 order what an insult !
Marha London you should be ashamed of yourselves for not caring what your customers actually receive ! Trading standards now need to know about this.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately despite me writing…

Unfortunately despite me writing numerous reviews people are still purchasing from this fraudulent company. I have tried to get Google to remove them, written to all credit cards, banks and Clearpay. I have spoken to Trading Standards and despite Marthalondon saying it is all written in their T&C, these do not apply if goods sold are not what was advertised, i.e. plastic handbag and not leather, no washing instruction, no fabric details, no sizing but still they appear on UK websites.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Ordered a knitted cardigan on offer. When it arrived it was totally different to the photographs and not what I wanted. Asked for a return form which their reply, like many other reviews, could not be returned as it was a promotion. They are in breach of trade description act and in the end to avoid further hassle just accepted it.Considered a legal challenge and then read all the reviews saying much the same thing. My advice is to avoid this firm, can't believe they are still allowed to trade. Complete waste of money.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Rip off scam.

When I paid for the product, plus extra money for faster delivery, I immediately received an email saying that they regret to inform you that they cannot deliver the goods on time. Citing that they are forced to supply customers from a garage. Not to mention that the product I bought does not correspond to reality. The whole thing is a scam. And if I want my money back, they will deduct £15 from me as a handling fee. I do not recommend it to anyone because it will cost them dearly.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company.
Received my sweater. Quality was disgraceful. Stitching open, threads pulled. After 7 emails they bothered to reply saying. Because it's in the sale it cannot be returned.
Offered me a 50% off next purchase, like I would buy from them again.
STAY WELL CLEAR OF THIS CON COMPANY.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company …

This is the worst company I've ever bought something from.
I asked for a refund but they don't accept it ,as items are on sale.
Yes the company is closing now as is not good at all, don't buy from it .Please see below:
-the quality of the item is not good
-the item don't have a proper labels
-the items are not true to size at all
-the item do not match the photos on you website
-The price is far too much, even with discount, for the quality of items

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Martha london. This is the most appalling company I…

This is the most appalling company I have ever dealt with. I also wish I have read the reviews prior to ordering a coat.
The company is a complete scam. Products not fit for purpose, size completely incorrect and quality disgusting. No ethics whatsoever about acknowledging the inferior rubbish they are taking money for. Do not be taken in by their advertising it is completely fake.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE

Like other reviewers item received was disgusting in every way and not as depicted, advert on Google yet.again today so they continue trade despite reviews ML refused to acknowledge the problem or allow return .Lesson learned

16 February 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD FRAUD DO NOT ORDER FROM THEM

They do not even deserve a star for the type of deceit they are. It is a fraud. Items on the website looks good and expensive. Delivery takes like ages and the clothes come looking like rag and FAKE. I did not even try them i am returning them straight away. I emailed them for a return and refund. Waiting for their reply.

21 February 2026
Unprompted review

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