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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their quality, reliable performance, and powerful output, which has been a game-changer for many indoor gardens. Many appreciate the ease of setup and the excellent value for the price, making the gear accessible and effective for both beginners and experienced growers. However, some customers also noted issues with product durability, such as fans breaking after a few months or lights failing to work. Additionally, some people were dissatisfied with customer service, mentioning slow responses, conflicting information, or a lack of resolution for their problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high quality, smart design,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of materials, product... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support as professional,... See more

Service

Clients share ambiguous opinions on service, with some reviewers describing it as fast, helpful, and... See more

Price

People report positive experiences with pricing, often finding products to be dirt cheap, a great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love it!!!😎. VPD stays in range way better compared to Mars Hydro 5L Humidifier. No more having to go and adjust the humidity settings like on the 5L Humidifier. The biggest improvement for me is... See more

Company replied

Rated 5 out of 5 stars

I bought a marshydro TS1000 and I have had great success growing cannibus plants. Im currently doing a seed to harvest for @homegrowncannabisco I am growing 8 blackberry kush feminized cannabis plant... See more

Company replied

Rated 5 out of 5 stars

I have the FC-E4800 LED light and recently had to call the support team because it wasn't working at all. I contacted the support team and they were more than helpful with my situation. The responde... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my Mars Hydro grow light! The build quality is excellent, the light output is powerful and efficient, and it’s been a game-changer for my indoor garden. Easy setup, reliable performanc... See more

Company replied


Company details

  1. Hydroponics Equipment Supplier

Written by the company

Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing


Contact info

4.1

Great

TrustScore 4 out of 5

524 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Greatness awaits amog

15 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for choosing Mars Hydro! We appreciate you taking the time to leave us this feedback. We're all about greatness here — hope you enjoy it to the fullest!

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

The product looks great!

The product looks great!
It was delivered safely and within 3 days. I can't say much about the light yet, but I'll update my review based on how it benefits my plants later on.

17 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you for choosing Mars Hydro, I am happy to hear that you received your items in a timely manner. We strive to provide the quickest and best service possible.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Service Shipping Technology Variety

Over past 2 months I have purchased a number of items from Mars Hydro. I wish I came across them sooner!
It is rare to work with such a responsive sales team. Advice and assistance in products. I have dealt with both Australia Team and Europe Team. Each time I "talk" (email) to them they are quick to respond with a practical response and shipping dates.
These guys are on the ball. Their products and brand seems like something one would be proud to be working with.
Good doing business with you mob!!

16 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

Thank you so much for your kind words and for choosing Mars Hydro! We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

The lights work Amazing!

The lights I've bought are fairly priced and work awesome! They are super easy to set up and daisy chain together also.

14 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Easy site with great products!

12 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

I’ve never had a bad experience with…

I’ve never had a bad experience with marshydro, they give got grow products for the low. And no one can compete with them

12 May 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback and thanks for your support of Mars Hydro.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Overall product is Great

Overall product is Great! As a beginner grower I thought the process would be difficult. So from seedling until flowering the Mars Hydro product has been my first of choice among other competitors.The pricing and quality of the products are reasonable and I'm impressed. I also learned within my growing, that there can be the other competitors products one might have to use outside of Mars Hydro that is compatible with one another. So in all, the Mars Hydro experience with me has now launched me into the Mars Hydro DIY mode and I've purchased me a second set up, to grow more yield now. Patience, but Fun.

20 June 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Great quality, aesthetics and support

Great quality products all around, starting from packaging and build quality it is continued in product performance and all around understanding of user demands. Also what is not as important but extremely satisfying are product aesthetics and how they fit each other.

On the other hand i had some issues with one of products, but it was resolved in very good manner by the support, witch is also good and provided without delays.

Competition is hard but Mars seems to understand what they are doing and constantly improve their products.

9 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Been using Mars Hydro products for…

Been using Mars Hydro products for years. Never had any problems, great customer service nothing but good things to say

8 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Amazing products at the right price

Amazing products at the right price

1 November 2024
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

One of best technology for Home growing!

18 June 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Going on 2 years and my mars hydro…

Going on 2 years and my mars hydro fc_6500 is still going strong. Amazing yield and quality from this light.

1 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

My experience with Mars Hydro has been…

My experience with Mars Hydro has been very good, I bought a 5x5 grow tent, 2 fans, and a FCE-8000 grow light and they work wonderfully, I even had a problem with the light and the customer service helped me solve that problem in a very short time, nice company to be honest.

2 July 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Love MARSHYDRO

Hi I have been using marshydro for 5 years. I use TS1000 and TSL2000 i have 4 TSL2000 and 1 ts1000. Also have 2 mars 2x4 tents and a 3x3. Iv had great results from this equipment. The ppm is still the same as if I just bought them. I own rankndankseeds.com and for new growers asking about what lights and tents equipment in general. I alway point them to Marshydro. I have no complaints and will be purchasing more things soon like a controller.

2 July 2024
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

Very pleased with light yield alot

6 June 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 4 out of 5 stars

One of the best lights on the market for the price.

Mars Hydro Makes some great products. Their lights are one of the best within the price range. I've had my best grows with them. Been using them for years now with zero issues on hardware. (App Software could be looked at but it isn't a deal breaker). Just don't rely on their app when in flower. Customer Service is helpful (eventually) a little slow but they try and help where possible in the end. I'll stick to MH for the foreseeable.

4 June 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 5 out of 5 stars

I had a problem with the inline Fan but…

I had a problem with the inline Fan but we are able to find a solution.
Support answers within hours or right the next day (except for weekends).
Earlier I had a problem with the LED too even after warranty they send me the parts I needed to repair by myself.
Tech guy will send you a video if you want to do it by urself.

Using Mars hydro since 2020 and I will continue using.

20 June 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.

Best Regards,
Mars Hydro Customer Service Team

Rated 2 out of 5 stars

I gave 2 stars just for the fact they…

I have 2 stars just for the fact they replied. They knew their light was out of stock but still had it on the site as in stock, let me place the order and then after a few days of no confirmation we phoned only to be told the lights were in customs and would take 2/3 weeks. 4 weeks passed and still no light or even an update. When we complained we were given some discount code(I won’t be buying from them again so what was the point?), really really poor from mars hydro, I should have taken it further as they basically scammed me out of my money, sure I got a refund but it’s not the point, they should say when items are not in stock before you make the purchase. The lights, when you can get them, are actually pretty decent but the customer service in the uk is 3rd rate, so so poor, there are other alternatives now such as Sf which I’d use before I ever buy from mars again.

Avoid them like the plague, they are very poor.

30 May 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We sincerely apologize for the frustration and inconvenience caused. Your feedback is important to us, and we deeply regret the stock miscommunication and delays. This does not reflect our standard of service, and we’re addressing these issues internally to prevent future occurrences.

While we’re glad you received a refund, we understand your disappointment. If you reconsider in the future, we’d appreciate the chance to restore your trust. Thank you for bringing this to our attention.

Best regards
Mars Hydro Customer Service Team

Rated 1 out of 5 stars

I bought a SP series 3000

I bought a SP series 3000. It is really bad quality in almost every way. It covers a too small area, missing stuff like a dialer to adjust lightsettings and proper hangwires to hang it from. You would have better results using a quantum board to half the price. I don't know why marshydro is selling something like this, when there is important stuff like a dialer missing. It makes it very hard to trust this company again

27 November 2024
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We feel so sorry to hear that our products did not meet your expectation and your feedback has been forwarded to the appropriate department.

Your feedback is valuable to us, we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!

Best Regards,
Mars Hydro Customer Service Team

Rated 1 out of 5 stars

Good equipment if it gets sent but terrible logistics

Based on the reply I thought I should clarify and note that this is more than just poor logistic from my optics. not often I write a 1 star review but I put a lot of stock in owning your mistakes. Well at least they refunded me.

Just to clarify:

I was offered 75% off a $329.99 fan kit with the purchase of a light. I completed the order—$99 for the fan kit, $185.99 for the light, plus a 5% bundle discount. The total came to $270.74 CAD, no tax or shipping.

Later, I was told the fan kit would never be restocked and the light would take a month to ship. Instead, I was offered 53% off the fan kit plus 500 points—which is still much more than $99. At that point, there was no reason to go ahead with the light purchase, so I cancelled the entire order.

Shortly after, the same fan kit reappeared on the website as available. And unfortunately, there are no other 6-inch kits currently offered that would meet my needs, which makes the situation even more frustrating.

Not angry—just disappointed.

29 April 2025
Unprompted review
Mars Hydro logo

Reply from Mars Hydro

Dear Customer,

We feel so sorry to hear that our service did not meet your expectation. We will improve our logistics services.

Your feedback is valuable to us,we appreciated your patience and support to Mars Hydro and we will work hard on improving the overall experiences of our customers!

Best Regards,
Mars Hydro Customer Service Team

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